The Acer Guy

Orbicam driver for Windows Vista

Posted by Michael Walsh (Check me out!) on Apr 14 2007 | Tagged as: Acer, Acer Support, Orbicam, Swicki, Windows Vista

More Vista worries here.

I have noticed a HUGE demand for “Acer OrbiCam driver” in my swicki. We’re talking a LOT of people: 759 searches (number 1 spot) compared to 130 for the second-placed “customer support” request.

I have found this link to DriverZone.com for the Acer OrbiCam driver. According to this page, the supported systems are:

Operating Systems: Win 98, Win 98SE, Win ME, Win 2K, Win XP, Win Server 2K3, Win Vista

Hope this helps if you’re in trouble.

UPDATE 1 (request): For all of you reading this article I need to know if the solution at DriverZone.com actually works. Can you leave a reply and let me know?

UPDATE 2 (request): Same thing applies to the Device Manager solution.

UPDATE 3: Scroll down for what might be a solution you didn’t know you had… (thanks Richard) or save yourself the time and click here.

UPDATE 4: I have closed comments to this post as the argument has moved on. Please read this post for a solution. Thanks.

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57 Responses to “Orbicam driver for Windows Vista”

on 19 Apr 2007 at 5:28 pm 1 Joel Riveros (Check me out!) said …

Urgente necesito el driver para windows vista para la camara del aspire 3690
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on 19 Apr 2007 at 6:25 pm 2 Michael Walsh (Check me out!) said …

Hola Joel,

Try here: http://support.acer-euro.com/drivers/notebook/as_3690.html

Espero que esto ayude!
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on 20 Apr 2007 at 6:09 am 3 The Acer Guy » Acer driver download link said …

[...] I’m on the subject, Joel’s reply to my “Orbicam driver for Windows Vista” post made me scour the Acer sites looking for [...]
on 25 Apr 2007 at 1:25 pm 4 Tom van Wyk (Check me out!) said …

Ifound that when you do life update on windows vista the orbicam stop working. I have reset my windows and then my cam worked agen. windows dit a auto life update and my orbicam stop working agen. Please advice what to do whith this.
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on 25 Apr 2007 at 5:02 pm 5 Michael Walsh (Check me out!) said …

Hi Tom,

I’m sorry to hear about your misadventures with Vista. I wish I could help directly but I have very little experience with Vista (none).

I’m hoping that sooner or later someone will post a solution that works for everyone, or at least comment on the success/failure of my driver recommendations.

For now, the only thing I can recommend is you try the links to re-install the drivers directly from Acer.

Americas driver downloads: click here
European driver downloads: click here

Let me know if this helps - if not I’ll move to plan B…
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on 06 May 2007 at 6:45 pm 6 Ratbag (Check me out!) said …

I just bought a new Aspire 5612ZWLMi (with Vista Home Premium) yesterday, and was pleased to see it had a built-in cam (a nice unexpected bonus). Today, however, it doesn’t work. The drivers are all up-to-date, and it works from DV Wizard in Acer Arcade Deluxe, but when I try to use the actual Orbicam function I just get a message saying “Acer Orbicam Application has stopped working”. Any ideas?
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on 06 May 2007 at 9:32 pm 7 Michael Walsh (Check me out!) said …

Hi Lee,

This is becoming a bit of a habit (I mean the Orbicam failure).

Before you throw it away in a fit of justified fury, have you tried the Device Manager solution I posted earlier in response to a similar problem?

Judging by the sheer numbers of people looking for a solution to the same problem (usually after the upgrade - not with Vista pre-installed) I think it’s fair to say that Windows Vista does not get along with the OrbiCam.

To put this into perspective, have a look at the Swicki requests over the last 30 days:

orbicam driver 1105
orbicam driver bison 513
orbicam 1.0.0 driver 310
orbicam drivers 133

Which far outnumber the requests for the previous champion, Acer support (118).

You’re not alone.

Let me know if the Device Manager trick works.
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on 11 May 2007 at 10:33 pm 8 Clayton (Check me out!) said …

everything is fine under device manager for my orbicam, and it seems like when i had just the driver installed it worked good, but as soon as i installed the orbicam utility it stopped working.
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on 13 May 2007 at 4:16 pm 9 SUKANTA (Check me out!) said …

I brought the laptop 5610z from US on 27 feb 07, after few days of use os windows vista along with other data & programs delited, After restroing the os by supplied cd built in programs & built in camera not working. request advice.
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on 13 May 2007 at 7:43 pm 10 Richard (Check me out!) said …

My Acer 3680 Aspire Orbicam + Vista Home has same symptoms described above. Downloaded the Acer Orbicam “Bison” driver from http://support.acer-euro.com/drivers/downloads.html. Install runs & rebots, but nothing changes - I’m not sure if the install completed sucessfully (I had to reboot a 2nd time as device Manager indicated I didn’t even have a camera device). On investigating the download zip, I discovered the program file “LiveCa07.exe” in the zip directories. This program DOES work. Upon further investigation, I found this file was pre-installed in the Window directory: c:\windows\BisonC07, but just not linked to any shortcuts on the desktop or programs. Suggest that others first look for LiveCa07.exe in the Windows directory before downloading the 9Mb driver from Acer.
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on 19 May 2007 at 7:03 pm 11 Daniela (Check me out!) said …

Hola.. tengo un problema.. l oque pasa es k mi notebook acer…. la camarita integrada se echo a perder.. y yo la desintale ….y no se k hacer.. me dijiero nk baje drivers.. baje uno pero no me sirvio….. mi pc es un aspire 5610z y con window vista…porfavor ayundemne
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on 21 May 2007 at 1:03 pm 12 Frank (Check me out!) said …

I downloaded the driver
Acer Orbicam Bison Ver.6.96.0.12a
and it work for me, Acer Aspire 5103
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on 21 May 2007 at 2:54 pm 13 Michael Walsh (Check me out!) said …

Thanks Frank.
At least someone found a solution
Where did you download the driver from?

I have noticed that the URL above in Richard’s reply (http://support.acer-euro.com/drivers/downloads.html) doesn’t work, although the address is correct. This link does.

If you get into trouble, just let the page load completely, then click on “Driver downloads” and that should take you back to the correct page where you can find your notebook model.
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on 26 May 2007 at 12:25 pm 14 javed (Check me out!) said …

I m having the same problem with webcam. I try both drivers (Bison and logitech) provided by local dealer but both dont work for me. but webcam was recognized by winXP as USB capturing device and working with winXP utility shown in My computer. But Orbicam software does not recognize the cam and says cam is notconnected. Then I find Bison_v6_96_0_06 from acer web site which location I dont remember (latin america may be) and now it works and shown as acer orbicam in device manager. The software has minimal features. No video recording, no other controls(Brightness, gamma, etc)
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on 26 May 2007 at 8:43 pm 15 andres (Check me out!) said …

hola tengo un problema y no encuentro el driver de la orbicam 1.0.0 para un aspire 9424wsmi a ver si me podeis ayudar. gracias
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on 27 May 2007 at 6:52 am 16 Michael Walsh (Check me out!) said …

Hola Andres,

Try here

http://support.acer-euro.com/drivers/notebook/as_9420.html
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on 27 May 2007 at 7:00 am 17 Michael Walsh (Check me out!) said …

@ Daniela,

Try here:

http://support.acer-euro.com/drivers/notebook/as_5610.html

Look for Camera Driver Bison Ver.5.0.0.10
or
Camera Logitech Ver. 9.4.4.1082

Espero que esto ayude!
Michael
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on 27 May 2007 at 4:47 pm 18 Tjorven (Check me out!) said …

Hi,
I’ve got a aspire7000 with an inbuild camera but it stopped working is there somewhere on the web where I can get the needed stuff to reinstal my webcam…acer orbicam driver I think is needed but I don’t know anything about computers you see. I did write to Acer but didn’t realy get an reply …
Can you help me?
Greetings Tj (france)
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on 27 May 2007 at 9:46 pm 19 Michael Walsh (Check me out!) said …

Hi Tjorven,

First: don’t panic. Everyone here seems to have this problem
Second: I’m sorry the answer is in English.
Third: I’m not a technician, but I’d sure like to help!

If you’re going to do this on your own for the very first time, before you do anything else make yourself a cup of tea and relax. What you have to do is find the faulty OrbiCam program, delete it (or repair it) and reinstall it. Simple!

But… because the problem could have a number of causes, there is more than one possible solution…

OK, first you need to find the Orbicam driver under the “Windows hardware device” menu. You can find this by right mouse clicking on “My Computer” and selecting “Properties” (sorry but I don’t know the commands in French). Once the “System Properties” window opens, you need to select the “hardware” tab. There you will see “Device Manager”. Click on this button and a new window will open.

If you have a problem you might already see a yellow triangle on the Acer OrbiCam. If not, look for “Imaging Devices” and click on it twice. What should appear below is “Acer OrbiCam”.

Right click “Acer OrbiCam” and then select “Uninstall”. Close everything and reboot. Windows should reinstall it automatically for you. If this doesn’t work, then you might have the same problem as everyone else and need to re-install the driver. You will find the driver at this link (this is specific for the Aspire 7000).

Download the driver (either the “Camera Driver Bison Ver. 5.0.0.10f” or “Camera Logitech Ver. 9.4.4.1084”) and save it somewhere you will remember it.

Then repeat the steps above (Device Manager) until you arrive at the Device Manager screen and you can see the Acer OrbiCam. Select it, right mouse click and select “Update driver”. You should have the option to install the software automatically, and choosing this option should resolve the problem. If it doesn’t repeat this last step but choose to “install the driver from a list or specific location” (you must select the folder where you saved the file).

I hope this helps.

Michael

PS for everyone else, the solution is (I hope) the same, but you will find your specific drivers on Acer’s support home page.
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on 28 May 2007 at 9:17 pm 20 Joe (Check me out!) said …

I have the acer aspire 5630. Have done a clean install of vista premium and installed all the drivers for the orbicam (logitech and bison) but still no luck? how do i actually tell what drivers i need?
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on 28 May 2007 at 11:00 pm 21 Michael Walsh (Check me out!) said …

Hi Joe,

…”but still no luck”?

This must be frustrating to say the least for you. I had a look at the drivers download page on the Acer support site for your model and see that both Bison and Logitech drivers are available so I’m assuming they’re both needed. I just wish I could look you straight in the face and tell you what for.

Have you tried looking to see if Device Manager shows something wrong? If you don’t know how to get there in Windows Vista it’s explained in this link.

In the meantime I will try and get some official answers tomorrow and will get back to you if I receive something that might help.

Michael
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on 29 May 2007 at 3:39 pm 22 Lin (Check me out!) said …

I just bought my Acer Aspire 3680 and had Vista installed three weeks ago. When I bought it the salesperson told me that the correct driver for the orbicam for Vista is not out yet but it would be in about a month. He urged me to return to the store to have it installed, but he said that Acer should put the driver on its site as well. (I’ve tried the other drivers and I was hoping that I’d find the driver now, but still no luck.)

Not great news, but I hope that helps.
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on 29 May 2007 at 4:21 pm 23 Michael Walsh (Check me out!) said …

There is a fix.

Check it out here.
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on 03 Jun 2007 at 7:42 am 24 Hermann (Check me out!) said …

I tried your solution but it never worked. The Bison Driver does not work at all. However when I modified the target on properties of the Orbicam Icon to direct it to C:\windows\BisonCam\LiveCam.exe to original Microsoft Drivers, it works. Perhaps this driver has limited options but it is the driver Acer Installed in the Original Image.
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on 08 Jun 2007 at 10:10 pm 25 Becky (Check me out!) said …

I have an Acer Aspire 5610Z (Europe). I tried installing the bison drivers, I’ve checked the device manager, everything, and it still doesn’t work. I’ve followed the stuff on ‘The Acer Guy’s page, and I’m still having no joy. I’ve read somewhere that it works if you create another account with no password, and no administrator properties, it works. I’ve tried that, but it hasn’t loaded an image. It’s probably because I haven’t rebooted my system yet, but that’s a temporary fix I’ve found.
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on 09 Jun 2007 at 6:47 am 26 Michael Walsh (Check me out!) said …

Hi Becky,

Welcome on board.

Running the application with “no administrative properties” seems to be a common theme in the solutions being posted here and you’ve just added to that statistic.

Let’s hope a proper, permanent, official fix arrives soon.
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on 15 Jun 2007 at 6:38 pm 27 Eugene (Check me out!) said …

Hi there.I am having problems with my orbicam as well.I installed Windows Xp on my laptop,Acer Aspire 3683WXMi,after I removed Windows Vista that was installed on there when I purchased it.I downloaded all the appropriate drivers from the Acer Website,but I cannot get my cam to work.I installed the Bison,Sunyin and Logitech Cam drivers,but none of them seem to work.Even if i search for the drivers online i cannot get any site that recognises the specific cam.Can anyone pls assist me in this regard.Thanx
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on 15 Jun 2007 at 6:58 pm 28 SL (Check me out!) said …

Hi.

Are there any way to save the videos one makes on the orbicam? Is that a driver thing, or are there additional software to download?
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on 15 Jun 2007 at 7:36 pm 29 Michael Walsh (Check me out!) said …

Hi SL,

If you and I are looking at the same program (OrbiCam) it’s the same as the Logitech program I use on my desktop at home. There are two buttons below the image: the one on the left says “take a picture” the one on the right “record a video”. Try that.
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on 15 Jun 2007 at 7:40 pm 30 Michael Walsh (Check me out!) said …

Hi Eugene,
have you had a look at the more recent post over at this this link? It might be Vista based but the procedure to find your program and driver is the same. Make sure you’ve got the right program installed too.
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on 16 Jun 2007 at 10:53 am 31 Bob Thomson (Check me out!) said …

Given the number of people looking for ways to get the Acer OrbiCam working, it bears repeating in simple language. Just go to the “c:\windows\BisonC07″ directory and run the programme “LiveCa07.exe”. Create a shortcut to it on your desktop. It’s not going to help you win an Oscar, but it does allow you to record and save simple video from the OrbiCam.
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on 21 Jun 2007 at 4:42 pm 32 joy (Check me out!) said …

Hi everybody,
I have the acer aspire 5610Z. The problem about orbicam.
Can somebody write me please, from where I can download the driver softwere?

Have a nice day.
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on 21 Jun 2007 at 6:15 pm 33 Michael Walsh (Check me out!) said …

Hi Joy.

Benvenuto al club

Have you tried the solutions in this post? If not I can try and translate them for you.

Try taking all the pictures out of the “My Pictures” folder first. It seems to work for many people.
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on 27 Jun 2007 at 10:53 pm 34 fobi (Check me out!) said …

Hi!

I have Acer Aspire 5110 and the Orbicam isn’t working. It just stopped one day. I uninstalled it and now I can’t find drivers to reinstall so it will work again. The ones I tried on http://www.acer.com (Biocam, isn’t working.

Can anyone help?

Thank you!
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on 28 Jun 2007 at 8:01 am 35 Michael Walsh (Check me out!) said …

Hi Fobi,

I know the design and layout of this blog is a bit flaky but you should have looked around a bit more

The OrbiCam issue has affected quite a number of users and the cause seems to be the Vista Upgrade software.

However, the problem is that there are almost a dozen different types of OrbiCams so you’ve got to make sure you’re installing the right one for your specific laptop.

Have a look at this post and see if it helps.
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on 04 Jul 2007 at 3:12 am 36 John (Check me out!) said …

Hi All

I recently purchased a new Acer 5570 with the 1.3 megapixel orbicam. It has the Logitech driver version 10.4.0.1319 The computer came with Windows Home Premium. The cam has never worked….even straight out of the box. I still cannot use the cam and keep getting error message “another application is use etc.” I have uninstalled the cam, driver and associaed application and reinstalled with no luck. I have emptied the pics folder as well….all this to no avail. Can anyone provide any additional insight? Am I missing something? Thanks in advance. John
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on 14 Jul 2007 at 3:12 am 37 kazawali (Check me out!) said …

my web cam on aspire 5610 is not working i have a drivers for my orbi cam but still the camera is not shown on device manager
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on 14 Jul 2007 at 3:36 am 38 kazawali (Check me out!) said …

my orbi cam on acer aspire 5610 not owrking i have installed all the drivers and application , they get installed but the camera does not shown or get activated
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on 14 Jul 2007 at 7:25 am 39 Michael Walsh (Check me out!) said …

Hi Kazawali,

You might have installed the wrong ones. Have a look at this page, follow the instructions and read the comments as you are not the first with this notebook and this problem.
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on 02 Aug 2007 at 7:52 am 40 Numo (Check me out!) said …

For those still wondering how to get your Acer OrbiCam - Logitech to work, I have searched the world over with far too many times failing to get my Aspire 5670 to recognize and work with its built-in webcam. But recently I was fortunate enough to finally find out that installing the latest drivers didn’t work at all whereas a particular old one worked well both on XP and Vista OS.

You should go to this link:
http://www.driverstock.com/Acer-Aspire-5670-driver-download/4-21-12877-94131/index.html

Download the zip file then save all contents in a folder that you will browse to use later.

Do not use the setup.exe from that folder. It won’t work… Just go to Device Manager and Uninstall your current driver of Acer OrbiCam. Then click, Update Driver, and point to the folder of those unzip files. Let it install then restart your computer.

When the computer restarts go to Skype or any communication/camera software you’re using and set the video camera. Voila, this time you will see the video coming on to the screen after about 10-15 seconds of black screen.

I have to thank that site for the download.

Last but not least, please remember that this one driver (version 9.4.0.1120) works very well on both XP and Vista… You don’t need to update it to any other higher version!

As for other Acer Aspire models, just check other pages from that website… I have no way of knowing since I only have my model. But I think you will be able to make use of your OrbiCam once again.

Best of Luck and Enjoy Video Chatting!

Numo

PS I think if you get only that driver file (version 9.4.0.1120) from the link after unzipping, please see whether putting only that driver in a new folder and install in Device Manager will get your camera to work too. If so, it will be nice for you to just upload that driver file and paste your link here so that others can just download this file and not all others from the link above.
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on 05 Aug 2007 at 2:30 am 41 Nolan K. Sutherland (Check me out!) said …

I have a Acer Aspire 5670 with an Acer OrbiCam 1.3 Mega. When I click on my OrbiCam a message comes up staiting that it is unpluged. Do you have any idea as to what is wrong and do I do? Oh and I have Windows XP Pro.
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on 05 Aug 2007 at 8:45 am 42 Michael Walsh (Check me out!) said …

Hi there Nolan,

Does this message only come up when you click on OrbiCam? Does it work with Messenger? or Skype?

I know you have XP Pro and you might even be able to address the problem simply by looking to see what’s what in Device Manager but in any case have a look at this thread.

If under Device Manager there’s a problem with software (yellow triangle) and you’re certain you need to reload the drivers, then head over to the official Acer driver download page which for your notebook you’ll find here.

There’s only one file you need to download which is OribiCam_944_1084_A(WHQL).

If Device Manager can’t see the camera, and the same message comes up with Messenger or Skype, then you might have a hardware problem (Acer support).
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on 12 Aug 2007 at 5:18 am 43 Fernanda (Check me out!) said …

hey there!
i get an Aspure 5100 and, as everybody else, i’m having some trouble with my webcam. im using a vista version.
i read what the people was saying about open the Device Manager and there go to Imaging Devices, but i can’t find it in my computer, i downloaded one of the downloads that someone said in this page, i dont know if i downloaded the wrong link, it could happen cause i dont understand about computers at all.
if someone could give me some help i’d thak a lot.
please help me someone!
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on 12 Aug 2007 at 5:21 am 44 Fernanda (Check me out!) said …

Oh sorry, i forgot to say that when i open my webcam in my messenger i get stuck, is it happening just with me?
thanks again
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on 12 Aug 2007 at 8:52 am 45 Michael Walsh (Check me out!) said …

Hi Fernanda,
I’m away from my desk for a while but before you try downloading and installing, take the pictures out of your My Photos folder and see if that works.

I won’t be back here for a couple of days. If it doesn’t work, maybe someone else can help?
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on 16 Aug 2007 at 1:26 am 46 Marjorie (Check me out!) said …

Necesito urgente driver para windows vista para cámara acer aspire 3050 version 6.32.700.1
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on 18 Aug 2007 at 2:08 am 47 Phil (Check me out!) said …

I have an ACER Aspire 5610Z(US). When I purchased the laptop the orbicam worked fine, but after about a week it stopped working. When I launch the program from the desktop shortcut or from exe. I get the message

JPEG Fatal Error -
not a jpeg file: starts with 0×00 0×05

Any suggestions or solutions? Thanks
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on 20 Aug 2007 at 3:38 am 48 Astra (Check me out!) said …

I have the acer aspire 3680 and when my orbicam stopped working I unistalled it to reinstall it again, but when I downloaded it from acer’s website, it downloads but won’t install and keeps coming up with the message: the following error occurred on the file ‘C:\Windows\BUVC_AP\Acer92ed.rra’. Access is denied. (0×5)

So why is it doing that?

Is there any other way I can reinstall it again?

Please help me x
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on 24 Aug 2007 at 10:29 pm 49 conrad (Check me out!) said …

i read all these posts and have found to use link to software in the directory to work. However i have issues using this as a webcam. I have been searching fora solution to use this with AIM 6.1 the connection randomly works but usually not. If anyone has had issues with this that could give some advice. im not sure if it is becasue of a connection or if its related to the camera’s faulty programming. Thanks
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on 28 Aug 2007 at 4:55 pm 50 conrad (Check me out!) said …

can someone plzz help me? lol
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on 03 Sep 2007 at 1:19 pm 51 Michael Walsh (Check me out!) said …

Hi Conrad,

Sorry, I’ve been going through the backlog and only just got to you.

Have you seen this post?

Even better, have you tried removing the pictures from your My Pictures folder? Just a thought…
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on 04 Sep 2007 at 3:06 pm 52 Michael Walsh (Check me out!) said …

Phil,

Simone’s back with some solutions/recommendations and you’re the first on the list:

Phil, could you let me know exactly which Orbicam you have? You can see how to find out in the main section of this post.
Your problem seems to be related to the folder where Orbicam stores the screenshots. Try to move them to another folder first.
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on 04 Sep 2007 at 3:49 pm 53 Michael Walsh (Check me out!) said …

Astra,

Here’s Simon

An Unofficial Acer blog from someone on the inside…

Orbicam driver for Windows Vista

57 Responses to “Orbicam driver for Windows Vista”