Comments on: Acer Battery Recall – what it is and if/how it affects you http://www.theacerguy.com/2007/04/acer-battery-recall-what-it-is-and-ifhow-it-affects-you/ Unofficial Acer Blog Tue, 07 Feb 2012 14:21:39 +0000 hourly 1 http://wordpress.org/?v=3.3 By: Graham Peers http://www.theacerguy.com/2007/04/acer-battery-recall-what-it-is-and-ifhow-it-affects-you/comment-page-1/#comment-3830 Graham Peers Mon, 02 Mar 2009 12:53:28 +0000 http://www.theacerguy.com/2007/04/26/acer-battery-recall-what-it-is-and-ifhow-it-affects-you/#comment-3830 Hi Michael I wonder if you can please give me a contact email address at Acer so I can escalate my support issue? I won't bore you with all the details but basically I had problems with my Aspire battery and I discovered it is from the dud series that were recalled. I completed an online support request at acer.com.tw on January 4th & 12th. In the end, after emailing acer eu they responded to tell me the battery recall is closed. They did not respond to my follow-up email! Knowing that Acer have supplied potentially dangerous equipment the organisation should be relieved to have the opportunity to redress the situation. Capping the replacement policy with an arbitrary cut-off date is unacceptable. I guess that glanci@acer.com may be a valid email address? Could you confirm this please. Thanks Frustrated - Graham Peers Hi Michael
I wonder if you can please give me a contact email address at Acer so I can escalate my support issue?

I won’t bore you with all the details but basically I had problems with my Aspire battery and I discovered it is from the dud series that were recalled. I completed an online support request at acer.com.tw on January 4th & 12th. In the end, after emailing acer eu they responded to tell me the battery recall is closed. They did not respond to my follow-up email!

Knowing that Acer have supplied potentially dangerous equipment the organisation should be relieved to have the opportunity to redress the situation. Capping the replacement policy with an arbitrary cut-off date is unacceptable.

I guess that glanci@acer.com may be a valid email address? Could you confirm this please.

Thanks
Frustrated – Graham Peers

]]>