I’d like to take a few minutes out to talk about one of the most important elements of this blog. Simone.

The success and dare I mention it authority of this blog is due in no small part to his generosity, his own particular skill and, most important of all his belief that he can do a lot more for Acer’s customers.

If you look at blogs from other IT brands, there are always personalities behind them that believe in the value of the medium.

At Dell, without question the leader in this particular form of communication, it’s the chemistry between Lionel Menchaca and Richard Binhammer that has set the blogging world alight and helped transform public opinion of the company.

At HP, there no fewer than 52 corporate blogs in addition to 9 “Personal Interest Blogs”, although I’m not sure which one represents the company most.

Lenovo, of course, has David Churbuck who strikes up more interest and involvement than your average presidential debate (except this year’s).

OK, The Acer Guy is hardly a mega-site and there is no comparison between the way feedback gets absorbed into the company ethos from those sites and mine but the indefatigable willingness of Simone to roll up his sleeves and answer every single question I (you) throw at him puts him up there with the greats.

I’m sure all of you who’ve written to thank me for solving your numerous problems will agree.