Comments on: I’ve just bought an Acer… Now what??? http://www.theacerguy.com/2008/04/i%e2%80%99ve-just-bought-an-acer%e2%80%a6-now-what/ Unofficial Acer Blog Tue, 07 Feb 2012 14:21:39 +0000 hourly 1 http://wordpress.org/?v=3.3 By: Bob http://www.theacerguy.com/2008/04/i%e2%80%99ve-just-bought-an-acer%e2%80%a6-now-what/comment-page-2/#comment-9068 Bob Fri, 20 Aug 2010 06:15:34 +0000 http://www.theacerguy.com/?p=256#comment-9068 Well, judging from my experience and all these comments about eRecovery, I would say it is an absolutely *horrible* recovery solution. If anything alters the MBR, forget about it... Recovering from the PQservice parition won't work AND recovering from the oh-so-important burned DVDs won't work. What if someone installs a new hard drive? What if someone wants to set up a dual boot with Linux? Any of these scenarios will break eRecovery... Sorry, but I have to question the sanity of whoever it is that "engineered" this recovery solution. Acer, why must you put your customers through this nonsense? Does it really cost that much extra to include a lousy windows DVD with the computer? Or if you don't want to spend the extra 50 cents on a Windows DVD, at least make the burned DVDs WORK IF THE MBR GETS ALTERED!!! Well, judging from my experience and all these comments about eRecovery, I would say it is an absolutely *horrible* recovery solution.

If anything alters the MBR, forget about it… Recovering from the PQservice parition won’t work AND recovering from the oh-so-important burned DVDs won’t work.

What if someone installs a new hard drive? What if someone wants to set up a dual boot with Linux? Any of these scenarios will break eRecovery…

Sorry, but I have to question the sanity of whoever it is that “engineered” this recovery solution.

Acer, why must you put your customers through this nonsense? Does it really cost that much extra to include a lousy windows DVD with the computer? Or if you don’t want to spend the extra 50 cents on a Windows DVD, at least make the burned DVDs WORK IF THE MBR GETS ALTERED!!!

]]> By: Greg http://www.theacerguy.com/2008/04/i%e2%80%99ve-just-bought-an-acer%e2%80%a6-now-what/comment-page-2/#comment-8812 Greg Wed, 07 Jul 2010 09:50:49 +0000 http://www.theacerguy.com/?p=256#comment-8812 Hi, I have an acer extensa 5420-5038. When I do A recover to oem it does not give me the option to recover to oem. It gives me options to recover from a backup but not to oem. I mean it is going to the acer recovery console just does not give me the iption to to go back to oem image. My pqservice partition is there. Also when I try to create backup dvd's it tells me there is not enough space on D drive (the pqservice drive). Why shoul it matter how much space is on d drive. I am just making a backup disc. Not storing info on the restore d partition. frustrated.. Hi,
I have an acer extensa 5420-5038. When I do A recover to oem it does not give me the option to recover to oem. It gives me options to recover from a backup but not to oem. I mean it is going to the acer recovery console just does not give me the iption to to go back to oem image. My pqservice partition is there. Also when I try to create backup dvd’s it tells me there is not enough space on D drive (the pqservice drive). Why shoul it matter how much space is on d drive. I am just making a backup disc. Not storing info on the restore d partition. frustrated..

]]> By: Michael Walsh http://www.theacerguy.com/2008/04/i%e2%80%99ve-just-bought-an-acer%e2%80%a6-now-what/comment-page-2/#comment-6536 Michael Walsh Thu, 05 Nov 2009 15:48:46 +0000 http://www.theacerguy.com/?p=256#comment-6536 @Carlo, I wanted to make sure you got the right response so I forwarded your message on to Simone in Acer support. This is what he had to say: <em>You're using the wrong recovery files ... Realistically you can only fix this problem in an Acer repairing center. It is possible to complete the setup with ctrl+alt+canc and stopping the eRecovery setup, then the AlaucnhX will continue. Later you could manually clean the computer from the failed eRecovery setup, removing all files and folders and cleaning the registry. After this you can run the new setup of the eRecovery you downloaded. But like I said, it's probably much easier to go to an Acer repairing center and let them reload the software or fix the failed one... </em> @Carlo,

I wanted to make sure you got the right response so I forwarded your message on to Simone in Acer support. This is what he had to say:

You’re using the wrong recovery files … Realistically you can only fix this problem in an Acer repairing center.
It is possible to complete the setup with ctrl+alt+canc and stopping the eRecovery setup, then the AlaucnhX will continue. Later you could manually clean the computer from the failed eRecovery setup, removing all files and folders and cleaning the registry.
After this you can run the new setup of the eRecovery you downloaded.

But like I said, it’s probably much easier to go to an Acer repairing center and let them reload the software or fix the failed one…

]]> By: Carlo http://www.theacerguy.com/2008/04/i%e2%80%99ve-just-bought-an-acer%e2%80%a6-now-what/comment-page-2/#comment-6533 Carlo Thu, 05 Nov 2009 07:09:17 +0000 http://www.theacerguy.com/?p=256#comment-6533 Hi, I have just recovered my Acer Aspire 5630 to factory settings and when it boots up it automatically launches the Acer Launch thing that installs all the edata security etc. When it comes to part 7 of 8 which is the erecovery solution it stays there, I have left it for 12 hours and it is still on it saying please wait. I have been to the Acer website and tried to install the erecovery solution seperately but when I run it, it says cannot install 1.Boot File. Every time I turn the laptop on it starts trying to install it unsuccesfully. Please help. Hi, I have just recovered my Acer Aspire 5630 to factory settings and when it boots up it automatically launches the Acer Launch thing that installs all the edata security etc. When it comes to part 7 of 8 which is the erecovery solution it stays there, I have left it for 12 hours and it is still on it saying please wait. I have been to the Acer website and tried to install the erecovery solution seperately but when I run it, it says cannot install 1.Boot File. Every time I turn the laptop on it starts trying to install it unsuccesfully. Please help.

]]> By: Wayne http://www.theacerguy.com/2008/04/i%e2%80%99ve-just-bought-an-acer%e2%80%a6-now-what/comment-page-2/#comment-6464 Wayne Thu, 29 Oct 2009 15:06:06 +0000 http://www.theacerguy.com/?p=256#comment-6464 This Is what I read from an Other site and this is for a Acer laptop with the same problem as my Acer Desktop. Luckily the Acer Aspire One has a built-in BIOS recovery routine, making it possible to flash the BIOS even if the system doesn't boot anymore. Please note that the process I'm about to describe is only meant for emergencies and may void your warranty, so use at your own risk. 1) Format a USB memory key with the FAT mode. 2) Download the latest version of the BIOS from Acer support website: HERE if you have a Aspire One A150 HERE for the Aspire One A110 3) Extract the files from the zip and put both the FLASHIT.EXE and the BIOS file in the root directory of the memory key. 4) Rename the BIOS file to ZG5IA32.FD and then remove the disk. 5) Turn the AA1 off, insert the battery and connect the AC adapter. 6) Insert the USB Memory Key into one of the USB port of the Aspire One. 7) Press Fn+Esc, keep it pressed and press the power button to turn the AA1 on. 8) Release Fn+Esc after a few seconds, the power button will be blinking. 9) Press the power button once. The AA1 will start the BIOS flash, do not interrupt for any reason. After some minutes the power button will stop blinking, and then the AA1 will reboot. Wait till the AA1 has completed all this operations. I've tried all the hold buttons, ie Del, Alt + F10, and every combination I read about and It all ends the same, Will not boot up and freezes on the the Acer logo where you can see, Del:Enter setup & F12: Boot Menu. This Is what I read from an Other site and this is for a Acer laptop with the same problem as my Acer Desktop.

Luckily the Acer Aspire One has a built-in BIOS recovery routine, making it possible to flash the BIOS even if the system doesn’t boot anymore.

Please note that the process I’m about to describe is only meant for emergencies and may void your warranty, so use at your own risk.

1) Format a USB memory key with the FAT mode.
2) Download the latest version of the BIOS from Acer support website:

HERE if you have a Aspire One A150
HERE for the Aspire One A110
3) Extract the files from the zip and put both the FLASHIT.EXE and the BIOS file in the root directory of the memory key.
4) Rename the BIOS file to ZG5IA32.FD and then remove the disk.
5) Turn the AA1 off, insert the battery and connect the AC adapter.
6) Insert the USB Memory Key into one of the USB port of the Aspire One.
7) Press Fn+Esc, keep it pressed and press the power button to turn the AA1 on.
8) Release Fn+Esc after a few seconds, the power button will be blinking.
9) Press the power button once. The AA1 will start the BIOS flash, do not interrupt for any reason. After some minutes the power button will stop blinking, and then the AA1 will reboot. Wait till the AA1 has completed all this operations.

I’ve tried all the hold buttons, ie Del, Alt + F10, and every combination I read about and It all ends the same, Will not boot up and freezes on the the Acer logo where you can see, Del:Enter setup & F12: Boot Menu.

]]> By: Michael Walsh http://www.theacerguy.com/2008/04/i%e2%80%99ve-just-bought-an-acer%e2%80%a6-now-what/comment-page-2/#comment-6462 Michael Walsh Thu, 29 Oct 2009 12:40:05 +0000 http://www.theacerguy.com/?p=256#comment-6462 @Wayne, Sent your request on to Simone (Acer tech support). Here's his reply: "I don't understand what you mean with "flash edit of BIOS" If you mean how to enter CMOS setup (BIOS settings) I think desktop can do it pressing "DEL" key on the keyboard when the machine is starting" @Wayne,
Sent your request on to Simone (Acer tech support). Here’s his reply:

“I don’t understand what you mean with “flash edit of BIOS”
If you mean how to enter CMOS setup (BIOS settings) I think desktop can do it pressing “DEL” key on the keyboard when the machine is starting”

]]> By: Wayne http://www.theacerguy.com/2008/04/i%e2%80%99ve-just-bought-an-acer%e2%80%a6-now-what/comment-page-2/#comment-6459 Wayne Thu, 29 Oct 2009 10:30:52 +0000 http://www.theacerguy.com/?p=256#comment-6459 I have an Acer Aspire T671 desktop, It will not load past the acer startup screen and will not let me enter any bios features. I read that the Acer Aspire One laptop can do a Flash edit to the Bios, will this work on my desktop..If not how can I fix it. Thanks in advance Wayne I have an Acer Aspire T671 desktop, It will not load past the acer startup screen and will not let me enter any bios features. I read that the Acer Aspire One laptop can do a Flash edit to the Bios, will this work on my desktop..If not how can I fix it.

Thanks in advance

Wayne

]]> By: JoeAnne http://www.theacerguy.com/2008/04/i%e2%80%99ve-just-bought-an-acer%e2%80%a6-now-what/comment-page-2/#comment-5702 JoeAnne Fri, 11 Sep 2009 23:07:58 +0000 http://www.theacerguy.com/?p=256#comment-5702 I recently purchased a pre owned Acer Aspire 5920. I noticed the wireless button does not light up, when I touched the email, and internet buttons they do automatically engage but so far have not been able to access a wireless connection. I recently purchased a pre owned Acer Aspire 5920. I noticed the wireless button does not light up, when I touched the email, and internet buttons they do automatically engage but so far have not been able to access a wireless connection.

]]> By: Ferry http://www.theacerguy.com/2008/04/i%e2%80%99ve-just-bought-an-acer%e2%80%a6-now-what/comment-page-2/#comment-5530 Ferry Thu, 03 Sep 2009 02:13:17 +0000 http://www.theacerguy.com/?p=256#comment-5530 @Yikes: To remove rootkit you can use rootkit removal tools (just google or bing about it, you will find a lot out there) Restoring to factory default also a good option, because it will make sure the rootkit will be gone. Why? as Michael explained in the previous (above) reply, C drive files will be wiped out and replaced by the original files shipped with your laptop which is free from malwares. Make sure you back up all your important settings (of your applications) and files stored in C drive before restore it to Factory Default. @Yikes:
To remove rootkit you can use rootkit removal tools (just google or bing about it, you will find a lot out there)

Restoring to factory default also a good option, because it will make sure the rootkit will be gone. Why? as Michael explained in the previous (above) reply, C drive files will be wiped out and replaced by the original files shipped with your laptop which is free from malwares.

Make sure you back up all your important settings (of your applications) and files stored in C drive before restore it to Factory Default.

]]> By: Yikes http://www.theacerguy.com/2008/04/i%e2%80%99ve-just-bought-an-acer%e2%80%a6-now-what/comment-page-2/#comment-5518 Yikes Wed, 02 Sep 2009 01:20:46 +0000 http://www.theacerguy.com/?p=256#comment-5518 I too have a 6920 with a rootkit. I have the factory default that was burned around when I first got the computer. Will this reinstall the Vista OS? OR. Will it possibly rid me of the rootkit? I too have a 6920 with a rootkit. I have the factory default that was burned around when I first got the computer. Will this reinstall the Vista OS? OR. Will it possibly rid me of the rootkit?

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