The Acer Guy

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1. Acer promotes Gianfranco Lanci to CEO, J.T. Wang becomes Acer Group CEO | The | Kevin | Pipe wrote, on June 13th, 2008:

   [...] it is nice to move from one corner office to another every now and then, you know?[Via PCWorld]Read | Permalink | Email [...]

2. Acer promotes Gianfranco Lanci to CEO, J.T. Wang becomes Acer Group CEO | PhetchIt - Only The Best of the Web. wrote, on June 13th, 2008:

   [...] it is nice to move from one corner office to another every now and then, you know?[Via PCWorld]Read | Permalink | Email [...]

3. Acer promotes Gianfranco Lanci to CEO, J.T. Wang becomes Acer Group CEO | Techteam.gr wrote, on June 13th, 2008:

   [...] to advise from digit crossway duty to another every today and then, you know?[Via PCWorld]Read | Permalink | Email [...]

4. Acer promotes Gianfranco Lanci to CEO, J.T. Wang becomes Acer Group CEO | about MacBook Air wrote, on June 13th, 2008:

   [...] it is nice to move from one corner office to another every now and then, you know?[Via PCWorld]Read | Permalink | Email [...]

5. Acer promotes Gianfranco Lanci to CEO, J.T. Wang becomes Acer Group CEO | NewsMeToday wrote, on June 15th, 2008:

   [...] it is nice to move from one corner office to another every now and then, you know?[Via PCWorld]Read | Permalink | Email [...]

6. Jerry Schnock wrote, on January 10th, 2009:

   

   Well I must admit that I had absolutely no interest in who runs what at ACER until today January 10, 2009. I purchased an Acer Aspire 9500 about 24 months ago and up until now it has been a great machine. A few days ago my computer started running really slow so I thought I would clean things up a bit to see if that would help, it didn’t. So, I thought I would just run Windows Restore from a check point and things didn’t change. I ran Norton thinking maybe a various could be the culprit, it wasn’t. I then ran some registry repair attempts and again ZIP no change finally my last and most desperate attempt to repair my Aspire 9500 was to run the Acer Restore utility provided by Acer as an exact C: drive image stored on the D: Partition. Well, after the fear of formatting the C: drive went away I decided to just do it and get it over with after all it was going to repair all my problems, right, after it’s factory installed, right. So, ALT F10 here we go, Well, after the formatting of the C: drive was complete the on screen instruction was just simply re-boot the system and it would complete the re-installation on the C: drive. Could imagine my surprise when it didn’t work the message on the screen said Please Waite so I did overnight and still nothing. At this point I have nothing to loose so I got out my Acer Factory supplied Restore disks, the system disk, and the application disk surely all these would work and correct my problem. A gain to my surprise these didn’t work either so I went on line to Acer’s web site and there was a place where I could purchase replacement disks but guess what, not for my Aspire 9500. I then called Acers Tech Support and spoke to a person named Dave who was of marginal help, he first tried to condemn the hard drive but when I pointed out that the operating system was communicating with the drive hence the Format process that scrapped all my information so that couldn’t be the problem. Then when he tried a few lame attempts to back peddle his way out of that I suggested to him that what I wanted was to purchase some new restore disks or send back the hard drive so they could repair the problem after all the soft ware on the D: drive should have been installed properly at the Factory in the first place really making it a Factory problem. What Dave suggested next was that I give him my Credit Card information so Acer could debit my card $450.00 dollars, ship my computer back and they would take a look and see, no guarantee with the results. I told Dave for $450.00 dollars to day with all the sales I could replace the computer, he said “you sure could”. At this point I thought it was clear where Dave was on this subject and How far up Dave’s ASS his HEAD was.

   So I decided to not take this lying down now it’s the principal. When a person purchases’ a computer with a Restore Imagine on a D: partition specifically for the purpose of repairing the C: drive it should work and when it doesn’t the Company should step up to the plate and fix it. If you want to raise the question, If Acer had to do this with every computer with problem what the cost be. My response is, if the problem is that great and the cost high what does that tell you about my complaint and still shouldn’t ACER repair their mistake ?.

   Respectfully

   Jerry Schnock

   909-437-3977

7. Morris Lee wrote, on January 10th, 2009:

   

   @Jerry Schnock,

   wow, I am so surprised, $450? USD or CAD, well, they are a hell lot of money anyways.

   But it did sure looks like a harddrive problem, the harddrive can not be described as “dead”, but I would rather call it “close to the end of the life span”. As a computer technician, I see quite numbers of hard drive problems. In your case, it looks like the hard drive is failing.

   A very good indication was for the fact that you “felt” the Operating System started to “slow-down” can be the cause of:

   1. Too many startup programs and services(but you tried to remove them already)

   2. Registry is clogged with old info’s(download ccleaner)

   3. Clean out prefetch files by going to start -> run, inthe dialog box type “prefetch” without quotes and press enter. In the folder popped up, select all and delete all the files.

8. Michael Walsh wrote, on January 10th, 2009:

   

   Jerry, seems like an awful lot of money…

   Morris is probably right about the hard drive, but I’ve forwarded your comment on to my friend Simone (Acer tech support) for his opinion all the same. Maybe he can offer some welcome advice to get you back on your feet.

   Thing is after 24 months and despite what you wrote in your post regarding the correct functionality of a product, your PC is out of its warranty period (unless you extended it) so any factory repair costs (due to malfunction, wear and tear or just plain bad luck) are going to cost you a disproportionate amount of money (unless Morris has a cheap solution…).

   I’m sorry to be the one to underline this painful point and I don’t in any way wish to defend the rightness or wrongness of warranty cover here, but as this is a place where open discussions are welcome, and debates even more, it’s only fair that both sides of the argument are represented.

   I’m not sure if you followed the restore procedure correctly or if some other issue (that caused the hard drive to slow down – like wear and tear as Morris said) is the culprit. The reasons are many and it’s not necessarily Acer’s fault.

   We’re here to help out, without prejudice, just as long as the same holds true for you.

9. Wiel wrote, on April 2nd, 2009:

   

   Hi,

   I own a small computerrepairshop and i sell an Acer laptop so now and then and i have to admid. Acer is NOT a good choice. I have nothing but trouble with those guys. A new TM5720 sold to a businessmen is back to Acer for 14 days now for repair while the TM is a businessline from Acer. Business my Ass. Then i order a set of (free)XP Backup CD’s to downgrade Vista Bus laptop. They wont work ended up with a blinking cursor and i can order a set of restore CD for 60euro if i want to restore. Seen to many Acer’s with broken motherboard or screenhinges, it’s al plastic and broken easely. I live in The Netherlands and when i call the Helpdesk i can nearly understand what they say. I have nothing against black people but the accent they have is not very phonefriendly.

   A disapointed Acer Reseller

10. Morris Lee wrote, on April 2nd, 2009:

    

    @Wiel,

    I agree on the helpdesk, they have horrible accent, I think it is a better idea to hire native english speaking people something of that nature.

    As for your XP backup CD’s, you sure they are for the correct model? say it is for TM2020(just for the sake of argument), it will most likely not work with a TM2040, different hardware have different drivers preinstalled. even say the same northbridge and south bridge, they might different from some driver configuration.

    My acer’s hinges has always been very sturdy, but I am very careful with my laptops.

11. Joseph wrote, on June 1st, 2009:

    

    I have very bad experience with ACER with regards to their customer service or technical support.

    I bought a new desktop and use it for barely about 7 months then a problem came up.

    The problem was that the PC would hang halfway while using. Tried to restart the pc and the screen went blank while the hardware is running. Called up ACER and after trouble shooting, they decide to send an engineer to repair. The engineer came and said that the contacts between the graphics card and motherboard was oxidised. So he used an eraser and did some rubbing. Well thankfully this works fine.

    Unfortunately, the pc started to hang after 4 months of low usage. Called up ACER and the customer service’s attitude was poor. An appointment with the engineer was made. The engineer came and said that motherboard had some problems and decided to replace it. He tested it and it was fine and left. But after one hour, the pc started to hang once again. Called up ACER and they said that I should do a system restore back to factory settings and suggested using the Alt F10. Too bad, the pc hangs halfway while doing it. The customer service then said that the earliest appointment would be next week. Therefore I have to wait for another week before an engineer came to fix the problem.

    The engineer came the next week and this time, he said that the motherboard was faulty once again and replace it once again. He left and this time, and guess what. Oh the pc hangs again after one hour. Called up ACER again, immediately they called up the engineer and said that the engineer would call me later. The engineer called and asked about the problems, he said not to bother about doing anything as the hard disk is faulty. And he would come in the evening to change it. Evening came and he came to replace the hard disk. Oh how great it was, I was thinking, this should fixed the problem. OH MY GOD, the pc can only be used for one hour again. And the customer service is closed for the day.

    Called up ACER the next day, Saturday, and they arrange for the engineer to come on Monday. Which is today, 1 June 2009. So hopefully the engineer is going to fixed the problem once and for all.

    My overall experience is terrible. Could you imagine how long I have to be on the phone to solve this problem? How many times of happiness and sadness that I have to go through? How many times do I have to call up ACER to fix the problem? How many restarting and waiting of the pc do I have to do? Just not sure, how long do ACER need to fix the problem? This is a total waste of time and resources on both me and ACER.

    My advise for all: Although ACER has got good value for money products and relatively cheaper than others on the market. NEVER buy them as the customer service and technical support is so much poorer as compared to others.

    Joseph
    A very disappointed ACER user…

12. Morris Lee wrote, on June 2nd, 2009:

    

    @Joseph,

    I would suspect it is the RAM or the graphics card, more likely to be the graphics card

    I seriously don’t think the acer technicians are very experienced, to be honest, I am probably more qualified they they are.

    what you can do right now, try running the computer without the graphics card(if you have an internal build in graphics, aka, on board graphics) if problem persists, then it is the RAM

    RAM, you can use memtest in windows, you can also download it free to test for faulty RAM.

    if the problem is not RAM, then it is the power supply.

    to conclude, even if the engineers that came to fix the computer are very qualified, they should at LEAST understand it CANNOT be the problem of the motherboard since it has been replaced like what? 3 times?

    Morris Lee

13. Lourdes Benipayo wrote, on November 17th, 2009:

    

    I wrote to Acer telling them about how Acer Philippines is making me pay for the replacement of a defective SSD and SSD cable for an Aspire One that went haywire about 10 months into the purchase and this is the response i got. It’s like a chicken and egg thing.

    Dear Sir/Madam,

    Thank you for contacting Acer.
    Each of our regional office takes care of its own service and business.
    Therefore please contact our regional offices for service inquiry.
    You can visit our web site
    http://www.acer.com/worldwide/selection.html
    Select your country then click “Service and Support” section.

    Best Regards,

    Acer Care Webmaster

    Why should i pay for Acer’s poor quality a second time around? The problem is obviously a factory defect and yet they want me to shell out good money after bad. You’d think the least Acer can do to rectify their defective product is to bolster their after sales service and warranties. They advertise this on their site but they dont walk the talk!
    “The quality policy of Acer is Deliver zero-defect, competitive products and services on time. Acer works early on in the design stage to provide customers with reassurance and high quality products. All Acer products must undergo relevant reliability, compatibility and regulatory compliance tests before mass production. To further confirm product stability, all products undergo the On-going Reliability Test (ORT) during mass production.”

14. al wrote, on June 19th, 2010:

    

    have an acer aspire here and it cannot recogonise a new hard drive a try to replace it with.old hard drive is faulty and it shows on the screen,makes noises as well..

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