The Acer Guy

You want comments? We got comments:

1. Gemma wrote, on August 5th, 2008:

   

   Acer Guy,

   Thx for the tip.It works good!
   I have my 6920 already one week.
   A new software update of a program and the console block for the first time
   .
   So I have bookmark your site for the future.
   Hope that I don’t need it anymore;
   But you never know…

   thx,

   Gemma

2. Michael Walsh wrote, on August 5th, 2008:

   

   Hi Gemma,

   Glad it worked. You know you don’t always have to come here for bad news and problems. In fact I’m trying to redesign this site so that it’s a lot more “fun”..

   Otherwise all I get to say is “Hope I never see you again…”

3. UV wrote, on August 6th, 2008:

   

   Hi Michael,

   Sorry for bringing the topic in the wrong scetion but I have the acer 8920g with tv tuner card….

   for some reason when i connect the acer tv antenna in the tuner card slot, it does not detect any channels..
   although when i connect it to the communal dish(used to connect my tv) it detects all the channels and works like a charm…

   config :
   acer 8920g, core 2 duo 2.5 ghz., 4gb ram, nvidia 9500gs card…

   any help will be appriciated…

4. David wrote, on August 12th, 2008:

   

   I have an Acer Aspire 8920 and my Cine Dash Media Console is dodgey when playing music the mute button works, but when i try to turn the volume up and down its has no effect. I have tried powering down removing battery and still has no effect any ideas??
   Thanks.

5. Morris Lee wrote, on August 12th, 2008:

   

   David, are you aware of if your launch manager is also on and working? they are suppose to work together, I realized this from testing it at local store with display model of 8920, cause I never liked OSD

6. David wrote, on August 12th, 2008:

   

   Lee, I am not sure if the launch manager is working, I am not great with computers, Is there any way i would be able to check the setting?

7. Morris Lee wrote, on August 13th, 2008:

   

   If it is on, you should be able to find the icon for it at the bottom right corner(looks like a finger pressing a button, pixelated) or in any other case like when you press the bluetooth, wireless, internet(WWW) email buttons then if green OSD(on screen display appears for volume, bluetooth on/off or wireless on/off etc) if you see OSD(green color, usualy in Ariel fonts) then it is on, if it is not, volume will only increase(slowely if you tap the “top” or will go down if you tap the “bottom” of the volume bar(this method is to test if the synaptics are working correctly)

8. David wrote, on August 13th, 2008:

   

   There is an icon with a finger pressing a button, I hit the bluetooth button on right side and it used to flash on screen with green font but it doesn’t any more. Also when i played music i tapped the cine dash volume at the top and it turned up in steps likewise with volume down. I used to rub finger up and down volume and it turned up/down is there anyway to get it back to that setting with green bars on the osd.

9. Morris Lee wrote, on August 13th, 2008:

   

   oh, ok david, your computer is just fine, all is software problem now, not to worry, simply install “Launch Manager” from eRecovery Manager or download the Launch Manager version specifically for 8920 will work flawlessly with your laptop.

   Cheers!

10. David wrote, on August 14th, 2008:

    

    Thanks very much that has worked.

11. Jack wrote, on August 31st, 2008:

    

    Hi, I have an acer 6920 and when i use the cinedash controls, the volume moves and the hold button works + everything else, but it doesnt have any effect on my computer. Do you know what the problem is? Thanks

    Please can you e-mail me at jackdrury@blueyonder.co.uk if you have a solution.

12. Jack wrote, on August 31st, 2008:

    

    Oh, Im sorry for my last comment, I hadnt noticed the bit at the top. Thank you.

13. matrix wrote, on September 14th, 2008:

    

    Hi There,

    I have the Acer 6920g model laptop, but it has come with Vista, which is a total mess up of an os.
    so i would like to install xp pro, but i cant seem to find a driver to get the cine dash media console to work?
    so any help would be great.

    Thanks

    Matrix……

14. Morris Lee wrote, on September 15th, 2008:

    

    matrix, download the CineDash driver for vista from Acer, and try using that one, if the installer does not work, install it using the device manager (devmgmt.msc) and then right click on the device and click update driver.

15. francisco wrote, on September 26th, 2008:

    

    hi from spain!
    i’have an acer 8920G, and my cine dash media console didn’t work. the mute button was blocked in “on”, and the volume was blocked on top too.

    i call first acer support, and they told me the only solution was to restore the system to factory default.

    but i’m a mulehead, and i didn’t believe them…

    then i found and tried your great and simple solution, and bang!!!!
    it work!!!
    thank you very much for sharing your tip, i’m sure this is going to help a lot of people!
    thank’s again!

16. The Master wrote, on October 10th, 2008:

    

    Thanks – I have an ACER 6920 and my cinedash is working again after following your battery / power tip. Brilliant!

17. Sam wrote, on October 22nd, 2008:

    

    Hi there i have a problem with my Acer Aspire 8920 as my optiarc bd rom bc-5500 ata device says failed. I looked in my device manager and noticed that the driver isnt there, also isnt there when i open my computer. I know this has nothing to do with the cine dash but i cant find any other place to ask. How do i reinstall the driver as i can’t seem to find anything on internet to help me. Someone please help as i don’t really want to reboot the whole system and loose all my files. Thanks.

18. Morris Lee wrote, on October 22nd, 2008:

    

    are you able to see the dvd rom in the device manager? (press Winkey+Pause and click device manager, or run devmgmt.msc) check if you can find your optical drive there, if not, you need to take out the drive and reboot the computer, then slide the drive back in boot your computer up again. this makes sure it is not the connection problem.

    if that still does not work, you have to do a factory default, as there is no way(from my knowledge) to uninstall the drive of a certain device when it is not visible to windows.

19. francisco wrote, on October 23rd, 2008:

    

    hi sam.
    i had the same problem with an older laptop. i don’t know if is your case, but in my case was that i pulled the dvd device out of is place when i open it. the result was that my computer didn’t recognize the device.
    maybe it got disconnected when it got pulled out too far.
    check if the top of your dvd device is in line with the rest. if is not, then push it a little harder in, to make sure that if for some reason has gotten disconnected when you pull it, it gets connected again.
    this worked for me.

20. Michael Walsh wrote, on October 24th, 2008:

    

    Sam,

    Sorry for the delay. Flu.. :/*

    Just got this answer back from Simone:
    

    If the machine is not able to see the optiarc BD drive, it’s not related to drivers because Windows has all the necessary drivers. The device may actually be broken, just check if also BIOS is not reporting the unit in the main page, press F2 during startup and move to main page.
    IF you cannot see the device listed under the BIOS menu, you need to send back to Acer and ask them to replace the failed unit.

21. KAVAN WARREN wrote, on October 25th, 2008:

    

    UN-PLUG your laptop take out your battery leave for about 20 seconds re-connect, and if by magic all is back to normal. Happy days are here again.

22. JBruha wrote, on October 27th, 2008:

    

    Thanks for the tip. Worked a charm!

23. Manny wrote, on November 9th, 2008:

    

    Hey Micheal,

    Thanks for the tip. I bought 6920 a month ago and had the same problem… I took your advise and it worked like a charm…

    - Manny

24. Nino wrote, on December 13th, 2008:

    

    i have problem my acer aspire 6920G and ITECIR

25. Ferry wrote, on December 14th, 2008:

    

    @Nino:
    Is it a 3rd party driver? or came with the 6920G?

    If it is a 3rd party driver, please check the Vista compatibility. You may want to contact the vendor to check with them.

26. Tesla wrote, on December 18th, 2008:

    

    Ive got the issue with my Acer Aspire 6935.
    New computer. I mean…2 weeks old? XD;;

    Turned it on, the CineDash Media Console is stuck.

    Do i turn the computer off then take it out? right?

27. Michael Walsh wrote, on December 18th, 2008:

    

    Hi Tesla,

    Bumpy start? Anyway yes. Turn it off, unplug everything, then take the battery out. Count to 10 (slowly) and put it all back together again.

28. Ash wrote, on December 23rd, 2008:

    

    Hi !

    Thank you very much For that easy problem solver ! Cine dash stuck…. but did as u explained and voila !

    I recently bought a Acer Aspire 6935g.

    Brilliant machine. Never owned a decent laptop until this one.

    Have a few questions though , maybe someone can help……

    1. Managed to get the wireless networking in order so i can connect another laptop through my laptop to the internet anywhere in the house. Basically my laptop is the access point. Now my hassle is how do i get my Ps3 to connect to my laptop wirelessly ??

    Anybody ??
    Thanks

    Will definately be here more often
    Regards
    Ash

29. unolah wrote, on December 27th, 2008:

    

    hey! thanks for the tip!! it solved my problem right away!! how come i didn’t think of that?!?! haha anyways you’re a genious!

30. Seb Lewis wrote, on December 28th, 2008:

    

    oh god i wish i had read this before i rebooted my computer.
    i have a 6920g
    i love it but ive had problems with the sound.

    apologies for the irrelevance of this in this column but it looks the most populated and therefore most likely to get an answer!!!
    back to the sound. basically sometimes it seems that the subwoofer is not on, i can hear the music but it is tinny and fairly quiet.

    was just wondering if anyone has this problem?
    i have completely reset the laptop now so will see if that has worked.

    sorry about the essay!!!

    thanks alot
    Seb Lewis

31. Seb Lewis wrote, on December 28th, 2008:

    

    OH MY GOD I LOVE THIS WEBSITE!!
    after having a terrible history with computers (we don’t agree, i use a PC and usually something goes wrong) its great that its not working again.
    thanks to whoever found out this method

    aah so relieved!!!!

32. Nicky wrote, on December 31st, 2008:

    

    Mr Walsh,

    Thank you so much for this advice! I had my cinedash media console freeze up for the first time today, quite traumatizing since I love my aspire 8920 to bits and I was afraid it didn’t like me anymore (^.^)’

    But your advice worked like a charm, thank you!!!! You’ve made my day!

    Kind regards,
    Nicky

33. skrba wrote, on January 7th, 2009:

    

    hey!
    i need help.
    i have aspire 8920g and my cinedash is not working properly.
    he is decreasing or increasing volume butt not properly. can you give me the links for cinedash drivers and whatever i my need!
    thx in front

34. Person. wrote, on January 8th, 2009:

    

    Hi, i know this isnt really the topic covered here……. but i am thinking of buying the 6920g and i was wondering if its compatible with linux?
    thanks..

35. Michael Walsh wrote, on January 8th, 2009:

    

    Hi Person.

    In effect this would be better asked in the forum. Don’t see why not (Linux compatibility I mean) but can’t guarantee all the ancillaries (in particular Cinedash) would work.

36. andré wrote, on January 9th, 2009:

    

    my Aspire 8930 cineDash unblocqed after removing the batterie. Tnx for your good advice

37. CaliKush wrote, on January 9th, 2009:

    

    Hi, I have the Aspire 6935, it’s been awesome so far, everything has been solid and convenient. But I’ve just recently had a small problem appear out of nowhere regarding the cinedash, it seems that the volume slider is only increasing/decreasing the volume level in increments of 2, meaning that sliding it all the way up only increases the volume in windows about 15%. This was not like this when I first got it, what setting could have been changed, or what solutions are there to fix this?

38. Morris Lee wrote, on January 9th, 2009:

    

    @CaliKush,

    Seems like you have launch manager disabled, you can determine this by checking if you have the green letters showing when adjusting volume using your touch keys. I am assuming you might have uninstalled it?

39. Cinedash User wrote, on January 12th, 2009:

    

    Got a new Acer lappy with cinedash controls, less than a month old and it crashes. Look up solutions on google, find the acerguy and problem solved. Thankyou very much!

40. Peter wrote, on January 16th, 2009:

    

    I have an Acer Aspire 6935G.
    The problem is that bluetooth does not start automatically after a cold start or restart.
    I have too every time pressing BT button to activate bluetooth on my computer.
    According too acer i shoud be abel too set by the Empowering Technology software that BT should start automatically.
    But there is no setting for this? How can we solve this?

41. Morris Lee wrote, on January 17th, 2009:

    

    @Peter,

    It should be under the ePower Settings, somewhere at the bottom of the window that you can change the status of the wireless, bluetooth and firewire.

42. Peter wrote, on January 17th, 2009:

    

    Hmm in my ePowering settings, I can only set the CPU, graphics and energy,
    and how much time it will go before the screen and the computer is at rest.

    There are no preferences settings for either network or bluetooth!

43. rick wrote, on January 21st, 2009:

    

    Hi,

    I have been having problems with my cineDash Console which have not been rectified by cutting the power as described above (though in the past that *has* worked)

    The ‘mute’ function still works, but none of the other functionality affects the computer in the slightest. I have tried disconnecting the battery and power for a couple of minutes, but still nothing. Could it be software related? Is there a dll or application that needs to be running in the background which may have become corrupted?

    Cheers

44. Scott wrote, on January 23rd, 2009:

    

    I have an Acer 6935G which is the update from the 6920 and i can’t get this bloody cinedash thing to work. There are no drivers for the 6920, the 6935 called Cinedash or anything close. Am i meant to be getting launch manager?

45. Morris Lee wrote, on January 23rd, 2009:

    

    @Scott,

    They don’t call it CineDash driver, you need to look for the touchpad driver, it is all in one package. you also need the launch manager for the volume control to work properly

46. rick wrote, on January 26th, 2009:

    

    @Morris Lee

    Your reply to Scott actually helped me solve my problem too – it was the launch manager which was not running correctly. Thanks for the explanation!

47. Morris Lee wrote, on January 26th, 2009:

    

    @rick,

    no problem, I think I didn’t answer your question because I was not sure what was wrong. but I am glad you saw the solution.

    Happy Chinese new year!

48. Scott wrote, on January 29th, 2009:

    

    Not very clear i thought touchpad would have been the mouse touchpad driver which downloads via windows update automatically. Can’t get that launch manager to install, just crashes. I am running Windows 7 though, so that might be it…

49. Morris Lee wrote, on January 30th, 2009:

    

    @Scott,

    the driver from Acer is specifically designed for the specific model you have, volume control being one of them.

    for Launch Manager, i got it installed fine on my aspire one on Win 7, just do windows vista compatibility when you install

50. Andrea wrote, on February 6th, 2009:

    

    thanks! it worked, now i wanna kiss you

51. Lucy wrote, on February 9th, 2009:

    

    Hey, I have an aspire 8920g
    my friend put a virus on here, and in my frantic effort to removed it I uninstalled some stuff before getting rid of it.
    Now I think I deleted something important since the bio protection does not work, instead it displays a big blue question mark over the box.
    I’ve checked the offical acer website for drivers but there isn’t one for ‘acer bio protection’.
    Help?

52. Morris Lee wrote, on February 9th, 2009:

    

    @Lucy,

    try installing this:

    ftp://ftp.work.acer-euro.com/notebook/aspire_8920G/vista/Drivers/FingerPrint%20Utility_ABIG%20Validity_v6.0.00.08_Vistax32x64_XPx32x64.zip

    I don’t think it is called bio* but more like finger etc… so I thought this would work

53. Lucy wrote, on February 9th, 2009:

    

    It’s not downloaded properly, it gives me an error saying ‘unexpected end of archive’.

54. Michael Walsh wrote, on February 9th, 2009:

    

    Hi Lucy,

    I’ve forwarded your post to Simone (Acer tech support guru). I’ll get back to you as soon as he gets back to me OK?

55. Michael Walsh wrote, on February 9th, 2009:

    

    Lucy,

    Simone just got back to me with this:

    on http://www.support.acer-euro.com
    there is a downloadable file named: FingerPrint Utility_ABIG Validity_v6.0.00.08_Vistax32x64_XPx32x64.zip
    it’s the bio protection utility and driver, unzip and install it.

    Hope that helps you

56. Morris Lee wrote, on February 10th, 2009:

    

    Michael,

    That is essentially what I have linked her to, it was just a direct link.

    @Lucy,

    Try downloading using other browsers, if you are using Internet Explorer, try Firefox, if you are using firefox, then you can try Google Chrome.

    and it is the best to open archives with WinRAR from http://www.rarlab.com

    Cheers

57. Lucy wrote, on February 10th, 2009:

    

    Alright I’ve had a friend try to download the file on their computer (to send it to me) and the archive is broken (and won’t extract because files are missing or something) for them too.
    Could the problem be from Acer’s end, not compressing the drivers properly or something?
    I’m in Canada if that changes anything…

58. Morris Lee wrote, on February 10th, 2009:

    

    @Lucy,

    I am in Canada too, but let me try it, will report back later, if it works for me, I will upload it to you.

59. Morris Lee wrote, on February 10th, 2009:

    

    @Lucy,

    ok, wow, you really found a dud, weird, anyways

    try this one, this is one is provided for a different model, newer build of driver, but it should work

    ftp://ftp.work.acer-euro.com/notebook/aspire_4930/vista/Drivers/FingerPrint_v6.0.00.17_Vistax32x64.zip

    lets pray~~

60. Lucy wrote, on February 10th, 2009:

    

    Thank goodness, that one seemed to download completely. There was one error message about a file name being too long (?) to extract it but it managed to install successfully.
    However, now when I try to set it up it says it can’t find/detect a finger scanning device… and it’s built into my laptop so I can’t do something like unplug it.
    I’ve tried installing everything in the rar, from the hotfixes (does not apply to my system) to the drivers (which didn’t seem to actually install anything?).

61. Morris Lee wrote, on February 10th, 2009:

    

    @Lucy,

    hum…. if you can open Device manager to see if you can find your fingerprint device, see if it is functioning correctly by double clicking on it. if not, then I suppose that driver will not work with it.

    maybe you can try using the eReocovery, make sure you have that, launch it, and go to the section where is says “Install driver or softwares” something similar to that.

62. KoShiatar wrote, on February 16th, 2009:

    

    Hello!
    I have a neat new Aspire 8930G.
    After I formatted the pc and installed Windows 7, the CineDash media console stopped working.
    Every time I try to turn up or down the volume, Launch Manager crashes with the message “Acer launch manager keyboard application has stopped working”.
    I don’t think it’s because of Windows 7 because the first installation worked fine.
    I tried what you suggest in this post but to no avail. I also uninstalled and reinstalled Launch Manager, but without results.
    Can you help me please? I don’t want to go back to Vista. I use graphic programs and they lag unacceptably because of the OS.

63. KoShiatar wrote, on February 16th, 2009:

    

    Stranger still, after uninstalling Launch Manager altogether, the CineDash console now works again – except the volume controls and the stick man that should launch Arcade Deluxe. Not Windows Media Player nor Media Player Classic will respond to the volume gauge. What to do…?

64. luxy wrote, on February 24th, 2009:

    

    Hello !I enrolled my fingerprint into ‘Acer Bio Protection’ on my new Acer Aspire 6930G and now I can’t turn the thing off. Does anyone know how I do this? I don’t want to uninstall the program just turn off the fingerprint(y) bit so that it doesn’t keep popping up when I try to log in. Thanks.

65. Laura wrote, on February 25th, 2009:

    

    Hi there!

    I’ve just bought an aspire 6920. I’ve had this computer only a week though it is a refurbished laptop! I set up the acer bio protection (finger print) and it has been working with no problems – logging me in and opening applications. Now it still logs me in but once signed it it doesn’t recognise that my finger print is being scanned. There is no icon in the top left suggesting I have entered an incorrect finger print scan or to say that I have even tried to scan my finger print. It will not open any applications. Also I cannot open system settings to check what the problem might be.

    I hope this makes sense! And hope that you can help!

    Thank you!

66. Shpibrazz wrote, on March 2nd, 2009:

    

    Does anyone has same problem that i have-the CineDash console only works when AIMP or Winamp are maximized and on top…when i minimize it only the volume control works!For example,when i am playing PES 9 and want to change the song,i have to minimise PES, open AIMP and change the song instead of just tapping on CineDash!Thanks and please help!

67. Scotty wrote, on March 3rd, 2009:

    

    Hello,

    I have an aspire 6920G and it’s a very bad laptop.

    First of all, my cineDash doesn’t work, and I tried what you explained on top of the page, with downloading the launch manager, but I don’t know where to download it and how to install it.. It’s kinda strange…

    Second: my laptop freezes like every 5 minutes ( even if i don’t turn it off, and i come back from dinner and want to start internet browser or anything else, my laptop freezes… I tried to unplug and to remove the battery but nothing worken.. Please helm me out of this?

68. Shpibrazz wrote, on March 4th, 2009:

    

    i am certain 99% that it’s not a problem in a machine!Acer 6290 its preety cool laptop!I have it for a month and i’m very pleased…first of all you can download launch manager on acer’s site:
    http://support.acer-euro.com/drivers/notebook/as_6920G.html
    Second…if you are using XP, it’s not strange if you are experiencing problems with the drivers!Half of them don’t work on XP…i hated VISTA,but when you shut down ALL OF the unecessary services and shit,it runs like XP…i suggest to reinstall your OS,download all the drivers from Acer site, and see what happens…C ya

69. Tim wrote, on March 9th, 2009:

    

    Hi,
    I have an Aspire 6920 that I’ve owned for about 6 months now.

    My media console has today decided to freeze, none of the buttons work, except the volume meter, unfortunately this is stuck in the middle, and only goes up one bar and refuses to move from where it is.

    I tried the launch manager but that only seems to have controls for the bluetooth/email/WWW functions

    I tried the battery method but nothing seems to change.

    It’s not so big a deal, as i have speakers and use them instead, my problem is the VOLUME bit that appears on my screen won’t go away.

    Can someone help?

70. thor wrote, on March 13th, 2009:

    

    Hi! I have a little question… how can i reset the bios on 8930? suddenly after an restart i have no more options for choose to boot, enter setup and so on, i heve only a blank screen. For few times after the boot a blinking line in left up corner appear. Thanks for any help !

71. Muffin wrote, on March 14th, 2009:

    

    Hey
    I have an Acer Aspire 8930, you know.. the one with the media player touch pad thingy on the side. Well the same Media Player touchpad thingy stopped working. It just froze witht he light for the volume and mute buttonon on. I tried restarting and looked for the program on my laptop but didn’t find a thing. Any ideas on how I could get it to work?

72. Morris Lee wrote, on March 15th, 2009:

    

    @Muffin,

    open up the eRecovery application, look for reinstall driver and applications(something similar to that) then try reinstall the touchpad driver along with the launch manager

73. James wrote, on March 22nd, 2009:

    

    Hey I’ve also got the 6920G and had the similar problem as described above. Taking the battery out worked a treat, cheers for the advice!

74. Ruby wrote, on March 22nd, 2009:

    

    Morris lea,
    re connection manager problems, and could not find my post. The only command that worked in the terminal box was sudo nm-applet. How ever when i turn the computer off and then on again the connection manager box disappears, how to i make it stay????
    also it will allow me to connect to wireless but not to a wired connection that i was connection to before this happened. Do you know why this is happening???
    Nothing but problems since i’ve had this acer. Please help, thanks.
    Ruby

75. Morris Lee wrote, on March 22nd, 2009:

    

    @Ruby,

    You should be able to add it to startup in this file

    sudo mousepad /usr/share/search-bar/start-search_bar.sh

    just run that whole line into the terminal, and then add nm-applet into one of the line, then it should start next time you reboot(remember to save the file first)

    I have no idea about your wired connection problem, it should be controlled by nm-applet that I know of, I think your linpus is really corrupted, I really recommend recover the machine to factory default.

76. Mar wrote, on March 23rd, 2009:

    

    It works!!!
    Thank you! You’ve saved my day.

77. Ruby wrote, on March 24th, 2009:

    

    Hi Morris lea,
    er did what you said it comes up warning, you are using the root account, you may harm your system.
    ok so say i ingnore this and go ahead how do i save the file in terminal. Do i save it in the window that comes up start-search_bar.sh.
    Also how can my acer be corrupt i’ve only had it ten weeks and have hardly used it, how can this have happened?
    Thanks Ruby

78. Morris Lee wrote, on March 24th, 2009:

    

    @Ruby,

    many possibilities for the corruption can occur, maybe some settings was altered and it conflicts with another setting, something went wrong, it just stays wrong.

    And yes, if it says you are using root, you should be on the right track, save it with root, yes ignore the message.

    Btw, it is Morris “Lee” not “Lea” thanks!

79. James wrote, on March 24th, 2009:

    

    Right man,

    bought a 6935G a while ago and most the time it behaves but recently it’s started being a bugger by doing the following:

    - Randomly starting up when the lid is closed, not turning on the display but the hard drive and lights are all flashing and whirring away, before turning itself off again. After this happens the battery is always drained, even if it was full before.
    - Even on “hight performance”, often there is a long delay between typing/moving the mouse and the actions being relayed on screen.
    - About 50% of the time, when I start it up, a black screen with a small white line appears in the top left hand corner, and it just stays there until I press CTRL+ALT+Delete, which makes it re-boot
    - Again about 50% of the time the sub doesn’t turn on and music and video sounds tinny.
    - Every now and again the sounds becomes heavily distorted, making Jeremy Clarkson (and anyone else talking) sound like an 80′s style robot.
    - Last but not least, Wi-Fi is extremely temperemental and more often than not won’t connect to networks (regardless of whether it’s my home or University one)

    Any solutions to these would be greatly appreciated?

    Cheers =]

    James

80. Michael Walsh wrote, on March 24th, 2009:

    

    @James,

    In all honesty, you have too many problems to fix in one go. Simone (Acer tech support) says that the causes and symptoms are too varied to give you any real help so unless Morris can come up with one of his frequent miracles, your only option (and the only one we Acer peeps can hand-on-heart recommend) is for you to send it back to an Acer Repair Center.

    Personally I would send it back just for the Clarkson problem…

    Hope you get it sorted soon.

81. Jon wrote, on March 25th, 2009:

    

    Hi I have a Acer aspire 6920 laptop. Everything works fine except for the cinedash console. Before when I pressed the + or – for the volume the light bar on the side would go up and down along with the volume on the computer. Now here’s the thing. When I press the + or – the ligh bar on theconsole still goes up and down but the volume on the computer does not go up or downat all when I press the button, only if I hold it and even then it takes AGES to finally go down or up. I already tried taking out the battery once, but I will try it again. Any advice?

82. Jon wrote, on March 25th, 2009:

    

    Okay I just tried the remove battery technique to no avail. Now this is just getting annoying. I already had a problem once where the dash froze and now this! Agh. Any help would be extremely appreciated. I will take any possible solutions(short of molotov cocktail to the thing).

83. Morris Lee wrote, on March 25th, 2009:

    

    @Jon,

    sounds like you have the Launch Manager disabled, if you have it disabled and don’t know how to enable it back, you can simply install it again from eRecovery program or from acer’s driver site

84. Jon wrote, on March 26th, 2009:

    

    Sorry to be a nuisance but there is nothing I did that seems to fix it. I hope it’s not diing on me! Thanks for your help I got the volume to move now but I still know that if the bar on the dash was fully lit, the volume blasted, and if the bar was low then I would get no sound. But now if that happens I can’t depend on the bar to tell me how loud my speackers are. Thanks for your help, and if you manage to find a solution thank you. The problem is manageable thanks to you! ^-^

85. SCOTT wrote, on March 27th, 2009:

    

    I have a Aspire 8920G had it about 5 months, everything is working ok apart from now that I’m having problems with the blu-ray driver (wont play Blu-ray movies) when I insert a movie the drive just splutters as if the disc is trying to load and then stops. In my Computer BD-ROM Drive (E) when I click open it ejects the disc, this problem only accures with blu-ray movies but normall dvds work fine. I have tried Restore Factory Settings but still have the same problem … Please advise

86. Morris Lee wrote, on March 28th, 2009:

    

    @SCOTT,

    Bluray drives has 2 optical lenses, one for legacy disk such as CD and DVD’s. the other one is the bluray one, try using glasses cleaning solutions with some q-tips.

    good luck!

87. SCOTT wrote, on March 28th, 2009:

    

    Thankyou for the info but this did not work so maybes a Hardware problem, contacted acer and they sent me steps to take ie:

    It sounds like it may be advisable to perform a system recovery on your machine to rule out that the problem is a software related one. In order to do so, you will need to launch the Disk2Disk recovery feature (which should be supported by your machine).

    This can be initiated by pressing ALT + F10 when the computer is first switched on. You will need to hold down ALT as soon as the Acer splash screen appears, and repeatedly press F10. The window of opportunity is very small, so this may take a few attempts. The Disk2Disk recovery feature allows you to recover the system without recovery CDs.

    This will return your system to factory settings and will delete everything stored on the machine. If possible we strongly advise backing up anything important on your machine before starting the recovery process.

    And this : We have discovered that on some Blu-Ray enabled machines, the pre-installed copy of McAfee Anti-Virus is preventing some Blu-Ray content from playing. This is because McAfee is deleting some of the required files, as it falsely thinks these are “Trojans”.

    This could be the cause of your problem, therefore to attempt a resolve; firstly you need to update McAfee using the in-built update function. This should update to Version .5517.

    Once this has been done, you will need to re-install Acer Arcade. To do this, open the Acer eRecovery application and select “Re-install Applications/Drivers”. From the list, select “Acer Arcade”.

    Once this is re-installed, you will need to open Acer Arcade and download the latest update. There is an “update” option within Arcade, usually found within the “Advanced” or “Settings” menu (depending on your version).

    This should update your Acer Arcade to Version 2.0.6010, to check this, click the “About” option.

    When you have completed the above, restart your machine, then attempt to play a Blu-Ray movie.

    Note: On Gemstone Blue Machines (6920 / 8920 / 6935 etc) Blu-Ray is not supported if you boot straight into the Acer Arcade function outside of Windows

88. Andres Giraldo wrote, on March 29th, 2009:

    

    Hi!

    Well, now I got my new Acer Aspire 8930G, the first thing I did, was t change the operating system for Windows Vista Enterprise, evverything works fine except the CineDash Media Console.

    I’ve got installed Synaptics TouchPad 6.3 Driver.

    When the system starts, the cinedash is not synchronized with the operating system in mute / with sound, but when I press the mute button in CineDash, it changes the operating system mute / with sound, but when I try to adjust the volume, it has no effect on the operating system.

    Either the play, forward, rewind buttons doesn’t works.

    I’ve already shut down the noteook, unplug the energy cable, take off the battery, press the On Button for 10 secs…. nothing happens…

    I check for the touch pad driver, and I’m using the factory default, not an upgrade.

    Any idea of how can I solve this?

    Thanks!

89. Ben wrote, on March 31st, 2009:

    

    I just installed Winamp on my Aspire 6920, the program works great, but the Media sensor control would not work for some reasons. What should I do to make the Media sensor pad works with Winamp!!!?

90. Morris Lee wrote, on April 1st, 2009:

    

    @Ben,

    for winamp, you probably still have not enable your global hot key option. Then navigate to C:\Program Files\Launch Manager

    find MMKEYBD.CFG, make a backup, then edit the file using notepad. remove lines for key 1 to 5 at the bottom.

91. Przemek Bazant wrote, on April 16th, 2009:

    

    Hi everyone!

    I discoverd a new method about reset of CineDash. Namely, when your CD is dead u should reset your system (a battery leave in peace) and after loading only push medium-hight a symbol which open a Arcade Deluxe- then all console ought to active! In my A 6920, and my friend this metod are move.

    Pzdr…

92. Sebastian wrote, on April 21st, 2009:

    

    Hi,
    i’ve just bought an acer aspire 6935G 644G50MN one week ago, but i’ve got already some difficulties with the cinedash media console. When i start the system, the console flashes but then the led’s turn off and the console does not react on touch commands. I only have that problem when i start the laptop on accu power.
    Surprisingly, at the beginning of the booting process, the button for the bluetooth unit glows, alltough the laptop has no bluetooth unit. When the Windows loading screen appears, the bluetooth led turns off… Perhaps this is connected to the cinedash problem?
    Thanks!

93. James wrote, on May 4th, 2009:

    

    Hi. I have a new Acer 6935 with Acer Bio Protection. I have the latest driver (just checked – 6.0.00.15). The finger print security works when booting up.

    However, I am not able to register user/passwords into the password bank for websites and/or applications. I thought it prompted once, but I think I wanted to not do it that time, so I likely cancelled. However, now when signing into Windows Live Messenger (e.g.) or a website that needs a password, there is no prompting to register into the password bank.

    Help!

94. Patrician wrote, on May 4th, 2009:

    

    Hi,

    I have an Aspire 6920 and it’s great, I had the cinedash freeze about a month ago, removed the battery for a few mins, and when I booted back up, it was fixed!

    My new problem is that following an upgrade from Vista Home to Vista Ultimate, at log on I get the Big blue question mark thing, it works fine when I’m logged in or if I log out and back in, also if I reboot following a windows update. I downloaded and installed the drivers/app again but tat didn’t help, any other ideas would be good please

    Thanks in advance!

95. Kamal wrote, on May 4th, 2009:

    

    Hi. I have a new Acer 6935 with Acer Bio Protection. I have the latest driver (just checked – 6.0.00.15). Everything works greate but when i installed IE8 it stop to work in InternetExplorer. Is there anything to lose up the security in IE8 so Bio Protection will work again?

    Is there anyone who have any solution.

    KAMAL

96. Kamal wrote, on May 4th, 2009:

    

    Missing info …

    I used bio proteciton to save passwords from many forums and other password protected sites. Works greate in Internet Explorer 7 but not in Internet Explorer 8.

    But i think there is any config in IE8 so it could work again. Or is it not?

    KAMAL

97. kurlander wrote, on May 5th, 2009:

    

    Michael thanks you.
    It works.

98. nsx125 wrote, on May 22nd, 2009:

    

    Oh, works perfect.
    Great, thanks

99. Rick wrote, on May 24th, 2009:

    

    Dude,

    I love you! I was getting upset that my cineDash stopped working and I haven’t had the 6920 for a month. Thanks man.

    + Rick

100. Ozgur wrote, on May 24th, 2009:

     

     Dear Michael,

     Writing from Turkey.Thanks a lot for the tip cinedash media console

101. lee wrote, on May 28th, 2009:

     

     Re: Cinedash frozen,
     Thankyou so much, Mine was stuck on Mute and tried everything for about 2 hours.
     Just took the battery out and it’s as good as new. thanks again.

102. Vijay wrote, on May 29th, 2009:

     

     This post just saved me hours of time and possibly a warranty utilization. Thank you Michael!

103. Michael Walsh wrote, on June 3rd, 2009:

     

     welcome welcome welcome…

104. John wrote, on June 7th, 2009:

     

     Hi
     I have an Acer Aspire 6920 & installed IE8. It stopped the bio protect from popping up so I am now back to IE7. But now every time I go to use the bio protect a blue question mark keeps coming up. I can’t open settings or anything. It’s just all frozen up. I tied taking out the battery but it didn’t work. Please help!!

105. william wrote, on June 9th, 2009:

     

     i have an aspire 8920g i installed the new version of arcade deluxe and since i did that my cinedash dont work i cant turn the volume up or down and my volume stays on the screen you know the green font the only way to remove it from the screen is to close launch manager but then i dont get the green font when i turn my bluetooth on

106. Grant wrote, on June 13th, 2009:

     

     Thanks for the easy cinedash fix (switch off and battery out for 10 secs).

     I haven’t even had my new 8930g for a month and the cinedash just froze. Tried everything I could think of for a couple hours but nothing worked then checked your blog and within 5 mins it was back working – perfect!!

     Thanks again!!

107. Jerome wrote, on June 20th, 2009:

     

     Hi to all. I’m portuguese so my english isn’t perfect, hope you understand

     I nedd help wiht my recent Acer Aspire 6936G. I had this problem twice!! And it is always the same problem. My cine dash media control (I think that it’s the name of the thing) is stuck! The volume is blue and the rest is off and nothing works!

     A technique said that I have to do a reset to bios….how can I do that?

     Please help me

108. Jerome wrote, on June 20th, 2009:

     

     after whriting I read the others texts and I turn off the computer and took off the battery and IT WORKED JUST FINE!!

     Thank you a lot

     Acer Guy rules!

     P.S. – sorry for my english hehe

109. jamie wrote, on June 25th, 2009:

     

     hi, ive just recently got the acer6920g but every time i turn it on now it goes straight to the acer arcade deluxe programme and it won’t let me quit out of it. what shall i do??

110. Nevenka wrote, on June 29th, 2009:

     

     I have Acer Aspere 8930G and my CineDash media consle just froze.What shell I do in opposit of removeing power cabel and battery?
     Nevenka

111. Michael Walsh wrote, on June 29th, 2009:

     

     @Nevenka – anything else you may do might not be the best solution and you may lose data.

     Have you tried this method (battery/power cord)?

112. Nevenka wrote, on June 29th, 2009:

     

     Yes.CineDash media console works again.Thank you.

113. Jim wrote, on July 1st, 2009:

     

     My wife has an Acer One Aspire purchased at Radio Shack. System not available at this time/location.
     Internet Explorer claims to be connecting but never achieves the connection. Safari on the same system at the same time rapidly connects and downloads from the same site (network connectivity confirmation). I have upgraded from the earlier IE to IE8 a number of times from microsoft and get the same results (browser executable check). It worked earlier, yet a restore to times it DID function properly have no apparent effect. What do I do now?

114. Connor wrote, on July 2nd, 2009:

     

     hi i have a acer aspire 6935 the cinedash thing doesnt start up wen the laptop turns on likeit use to i have to press the acer deluxe button its quite annoying as ive not even had it a week i did downlaod internet explorer 8 which i thing made it go wrong as it messed up other things on the laptop thats gone now and everything else is working fine i have tried the battery thing but it doesnt seem to work
     help?

115. Logan wrote, on July 3rd, 2009:

     

     Hello, i recently had to send of my acer 8930 off to get repaired, the graphics card or some such burnt out. anyway they fixed it but now I’m unable to connect to the Internet with wifi. in the device manager under network adapters it has Intel wireless wifi link 5100 and says its working properly. there is a button on the laptop that toggles wifi, i think its the slim button on the right side of the keyboard on the top. but when i press it, it says no wireless device detected. . . help! and thanks in advance!

116. freerhyme wrote, on July 4th, 2009:

     

     U rock worked thought broke it or something

117. Morris Lee wrote, on July 4th, 2009:

     

     @Logan,

     Press Winkey+X and click “Turn Wireless On” see if that works for you.

118. Logan wrote, on July 5th, 2009:

     

     the “Turn Wireless On” button is grayed out

119. Connor wrote, on July 5th, 2009:

     

     hi i have a acer aspire 6935 the cinedash thing doesnt start up wen the laptop turns on likeit use to i have to press the acer deluxe button its quite annoying as ive not even had it a week i did downlaod internet explorer 8 which i thing made it go wrong as it messed up other things on the laptop thats gone now and everything else is working fine i have tried the battery thing but it doesnt seem to work
     help!

120. Morris Lee wrote, on July 6th, 2009:

     

     @Logan,

     I am not too sure now, it seems like it is not available to windows.

     Try uninstalling the device in the device manager, reboot, then use the latest driver instead.

121. Logan wrote, on July 9th, 2009:

     

     I tried uninstalling the network adapter and rebooting. i did it once letting windows updating the driver and again downloading them myself. still nothing

122. Michael Walsh wrote, on July 9th, 2009:

     

     @Logan Simone says: “First check in Device Manager whether 5100 is present – then if the switch tells you “Device not present”… you’ll have to send it back to the Acer Repairing Center.”

     Unless of course Morris has another trick up his sleeve. Sorry

123. Grant wrote, on July 16th, 2009:

     

     Hi,

     A quick question hopefully – I have an ACER Aspire 8930G and everytime I tap the CineDash media console by mistake, it opens up iTunes!

     How do I turn that off?

124. Morris Lee wrote, on July 16th, 2009:

     

     @Grant,

     It is opening it up because it is the default media center, you have to either force it in the registry or you can try my patcher for the 5920G series(they should be compatible with each other, but first uninstall the original launch manager and install the launch manager on the 5920′s driver page.) you can find the link in the Expert’s voice

125. asdf wrote, on July 16th, 2009:

     

     Try a recovery… ALT+F10. If that doesn’t work, you may have a hardware problem.

126. Morris Lee wrote, on July 17th, 2009:

     

     @asdf,

     That will recover the entire machine to the factory states, it will for sure work since this is definitely a software controlled selection, it will start the default media center in windows, as if you remove all the 3rd party media center, it will launch the Windows media center instead(removing as in removing the Acer Arcade )

127. Grant wrote, on July 17th, 2009:

     

     Many thanks for the speedy advice guys. I think I’ll try the patcher for the 5920G series first.

     I did just think that there would be an option to turn off this shortcut somewhere – never that easy though hey.

128. Chris wrote, on July 29th, 2009:

     

     My CineDash console will not display the current volume correctly, nor will it control it, and the Acer empowering Technology button does not work anymore. And also, until recently, my eAudio always came up as broken on startup.

     This all started when I downloaded the newest nVidia driver on my Aspire 8930.

     I tried the fix listed here, and it didn’t work. Please help!

129. ashley wrote, on July 29th, 2009:

     

     i have an acer 6290 series, when i try to start up my laptop i get the “acer error recovery” message, it gives me two options to pick from, i have tried both of these and thay both go on to a blue windows screen, then back to the “acer error recovery” screen.
     Does anyone know how to fix this, thanks

130. peter wrote, on July 29th, 2009:

     

     I have a travelmate 7730 and cannot get the bio protection working in xp – it came with vista with xp downgrade disk, and all went smoothly with the process. The version of the bio protection is ATA 6.0.00.18. I go through the setup wizard, and all appears to work, but nothing showing the bio interface when i restart – is the bio protection designed to work in xp?? if not this version, is there another version??

131. Rick wrote, on August 4th, 2009:

     

     Hello I have the Acer Aspire 6935g i have just had this laptop 8 weeks and i have been back 9 times with the same problem i Got the laptop from Curry’s.i rang acer they told me that the laptop i have got had nothing to do with them and that i had to go back to the place of where i have bought it from i went they said that there is nothing wrong with the laptop it came up with a blue screen and says hard drive is corrupt and the mouse goes to a blue square ive only had this problem since the guy messed around with my laptop at curry’s a big load of shit if you ask me i like this but i must not be the only one having this problem i took it back because the card read or the head phones did not work it goes to locking screen and freezes and then blue screen i have the 6920g and id rather use that than this shit cant do very much.
     Rick

132. noel wrote, on August 4th, 2009:

     

     hi
     i have a 8920 G and i need to found the last driver for the cinedash but when i search to acer website i dont found it

     so if someone can tell me the name of the driver?? or a link?

     thanks

133. gus wrote, on August 8th, 2009:

     

     holy crap man! u rock, u have no idea, no one in tech support acer knew the solution for this issue, as simple as it is i didnt think of removing the battery, anyways thanks again!

134. TJ wrote, on August 11th, 2009:

     

     Hey Michael, I have an acer aspire 8930 and the cine dash works but the volume control stopped working properly. I replaced the battery several times, but can’t get the volume control to work. Any idea how I can fix it?

135. jafre wrote, on August 15th, 2009:

     

     Hi,
     I have 2 issues:
     1-Is it possible to set cinedash to change volume in increments/decrements of 1 instead of 2? Some ini file or registry parameter, maybe?

     2-I don’t have BlueRay working in Windows 7 64 bits. Instaled Arcade Deluxe. I put in a BD disk, Arcade starts automaticaly, but all i get is a black screen, no movie. Sometime it says something about Nvidea Geforce driver. Any ideas?

136. Morris Lee wrote, on August 15th, 2009:

     

     @jafre,

     1- I think it is possible to make it to 1, but it looks like you have launch manager disabled, with launch manager, it should be possible, I need to get back to you on that

     2- Blueray needs the correct driver installed, did you use the driver from laptopvideo2go or donotargue? those thirdparty ones does not work properly with H264 decoding by the graphics chip, go to official nvidia or ati site to get the driver, those should be able to work with hardware decoding on the arcade software.

137. jafre wrote, on August 15th, 2009:

     

     Hi Morris Lee,

     Thanks for replying as soon.
     I forgot to mention my PC is Aspire 8930G-844G32Bn

     1-It’s enabled. When i go to TaskManager there is a “LManager.exe *32″ entry.So it should be enabled, rigth?

     2-No. I downloaded and installed Geforce driver directly from Acer website, the Vista Ultimate x64 version. Then i installed Arcade Deluxe.
     Is the H264 decoder hardware on Geforce chip or software instaled with Arcade?

138. jafre wrote, on August 15th, 2009:

     

     Hi Morris Lee,

     1-I’m talking about the number of bars it apears at bottom of the screen on green OSD.
     With IR remote control, i get increments of 1 bar!
     If you check directly on the volume, by the tray, it’s equivalent to an increment of 6 (the whole scale from 0 to 100)
     With CineDash + / – vol buttons, i get increments of 2 bars at a time, equivalent to 14 in the volume scale 0-100.
     That’s no good if you want to set an inbetween level: nor too loud but not too quiet.

     2-I’m dwlng Nvidea diver for 9600M GT from their site. I’ll try that and get back to you.

     best regards,
     jafre

139. Morris Lee wrote, on August 17th, 2009:

     

     @jafre,

     I would suggest you uninstall ALL the nvidia drivers then install the newest one from nvidia official site.

     the 6 is defined by launch manager, using the following codes in a .reg file will modify the values:

     -64 bit

     Windows Registry Editor Version 5.00

     [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Quanta\QtZgAcer\Settings]

     “Volume Level”=”20″

     -32 bit

     Windows Registry Editor Version 5.00

     [HKEY_LOCAL_MACHINE\SOFTWARE\Quanta\QtZgAcer\Settings]

     “Volume Level”=”20″

     The volume level controls the volume sensitivity, I have just played it around, value 20=5% in windows, the higher up the number, the lower the % in windows

     eg: 10=10%, 20=5%, 55 will get you 1%, but I am not sure why #55 and the default value is 16

     You have to restart the launch manager when you change the value

     H264 is from nvidia purevideo technology, it is hardware and driven from correct drivers. Arcade delux(simply Cyblink Power Director I believe) just uses the hardware decoding available on either ATi (Avivo) or Nvidia (PureVideo) to decode HD DVD or Blu-Ray

140. Prash wrote, on August 17th, 2009:

     

     Hi

     My Acer Aspire 8930G 744G32Bn is 10 weeks old and decided to try ‘back up’ from the alert message that comes up from bottom right of screen. It was asking for 3 DVD’s.
     Have tried them and failed. BD ROM (E:) dosn’t read DVD’s, just CD’s of any kind. Tried loading Flight Sim X game but after spinning a bit, nothing, and on trying to right click E drive, just ejects disc asking to ‘insert a disc’.
     Tried and failed with following:
     1. Full Factory default recovery
     2. Updating Acer Arcade as above
     3. Unstall + reinstalling BD Rom drivers.

     Have not touched Mcafee but done scan with AVG and nothing.

     Any ideas before calling ACER?
     Thanks.
     Prash

141. Ferry wrote, on August 17th, 2009:

     

     @Prash: Since it is under warranty, I suggest to call / bring to the nearest Acer centre. Sounds a hardware failure.

142. Michael Walsh wrote, on August 17th, 2009:

     

     @Prash – Ferry is probably right but I’ve forwarded your question on to Simone in Acer tech support for his opinion. You never know…

143. jafre wrote, on August 17th, 2009:

     

     Hi Morris Lee,

     Are you sure about this reg path:
     [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Quanta\QtZgAcer\Settings]?
     All i could find was:
     [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Inventec\LManager\Settings] and inside “Volume Level”=”16″.
     Is that it?
     That, controls the volume sensitivity in the IR Remote, which by the way, i’ve been searching too.Thanks.
     So now i have:
     “Volume Level”=”50″ -> Increments of 2 (0-100) for IR Remote.Nice!
     But what i really wanted, was to control the volume sensitivity in the CineDash section (+ / – vol buttons in the sensitive ribbon).
     Is that also possible?

     best regards,
     jafre

144. Prash wrote, on August 17th, 2009:

     

     Thankyou both for your help. Will call Acer tmrw and will post their reply/updates.

     Prash

145. Michael Walsh wrote, on August 18th, 2009:

     

     @Prash – Just got this back from Simone. Might help you out, might not…

     “Have you already contacted Acer CallCenter?
     if your OS is the Vista 64bit version, the eRecovery needs to be upgraded after WinUpdate install .NET Framework 3.5 SP1″

146. JFF wrote, on August 18th, 2009:

     

     @ Michael Walsh,

     Did Acer launch already native 64 bit Empowering tools (eRecovery, eDataSecurity, ePower, … )?
     What do you mean: “the eRecovery needs to be upgraded after WinUpdate …”?

147. Prash wrote, on August 18th, 2009:

     

     Hi, havn’t contacted Acer yet. OS is 32 Bit Vista Premium. Does that change anything?

     Thanks

148. Estelle wrote, on August 19th, 2009:

     

     Thank you for the simple fix for the CineDash Media Console problem !! Thank You very much!! your solution was very much appreciated !

149. Michael Walsh wrote, on August 19th, 2009:

     

     @JFF @Prash

     Simone again: “If your notebook is one of the models with Vista 64bit preload (I have some here… but i don’t know all WW configurations so if you need help please tell me what your OS version is).
     Then the problem you described COULD BE due to WindowsUpdate file that installs SP1 for .NET Framework 3.5.
     Acer’s eRecovery can be afflicted by this Windows 64bit update file and can stop working with a similar issue. BUT ONLY IF THE PRELOAD IS VISTA 64bit.

     If you don’t have Vista 64bit, then NTI MediaMaker can check the media capability “Disk Info Tool”. It’s a little “i” on the right border of first NTI screen, the disc with “audio ” / “photo” / “backup” and so on.

150. JFF wrote, on August 19th, 2009:

     

     Hi Michael Walsh,

     I have a Aspire 8930G-844G32Bn.
     It’s a Portuguese configuration with Vista Premium 32 bit.
     But I wanted to change to x64 bit and i’m testing Windows 7 x64 RTM.
     So far I manage to install all hardware with 64 bit version drivers from Acer site, altough i didn’t have to because Win7 recognised all hardware and installed its own drivers for everything. So, great! All hardware 100% functional!
     But, when it comes to the Acer aplications, it seems to me that altough Acer have them in the 64 bit O.S. section support site, they are not realy 64 bit apps!
     I’m talking about:
     - Empowering Tools (Acer Empowering Technology Framework, Acer eDataSecurity Management Application, Acer eRecovery Management Application…) and
     - Acer Arcade Deluxe

     Could you please confirm that for me?
     Perhaps Simone can tell us if Acer have native 64bit versions of these 2 apps.
     If not, when will they expect to have them.

     best regards,
     JFF

151. Prash wrote, on August 19th, 2009:

     

     @ Michael,

     Called Acer yesterday, thought it maybe a software issue and suggested a full factory recovery which i did as per advice, but drive still faulty.
     Also just tried NTI Media Maker 8 as your reply from Simone states and every DVD inserted, get error message saying ‘Media not Present’. Looks like the drive needs replacing so will call them again.

     Will keep you posted.

152. jafre wrote, on August 19th, 2009:

     

     Hi Morris Lee,

     Is it possible to set CineDash volume buttons (+ / –) to increment / decrement by 1 or 2 (not 14 in 0-100 scale)?

     best regards,
     jafre

153. Bob wrote, on August 20th, 2009:

     

     @jafre

     Look a few posts up, the one by Michael Walsh. that helped me.

154. jafre wrote, on August 20th, 2009:

     

     Hi Bob,
     Can’t see anything related.
     Can you mention it more specificaly?

     best regards,
     jafre

155. Morris Lee wrote, on August 20th, 2009:

     

     @jafre,

     sorry, missed your message, anyways, yeah, guess the newer models uses different naming, and switched to Inventec(not sure the relation to Quanta).

     As for the volume control on the mediatouch, there is nothing I can do as I do not have the laptop to test(or Acer will be kind to all of us and donate me one so I can release a Patcher like I did to the 5920G series. XD)

156. jafre wrote, on August 20th, 2009:

     

     Hi Morris Lee,

     Do you think that might be hardcoded inside LManager.exe ?

     “A Patcher to the 5920G…”
     That sounds interesting.
     Can you tell what exactly would this patcher do?

     best regards,
     jafre

157. Morris Lee wrote, on August 20th, 2009:

     

     @jafre,

     it is all here: http://www.theacerguy.com/2009/05/aspire-5920g-launch-manager-patch/ XD

     Enjoy, but it probably will not work with your version of launch manager.

     I don’t think it is hardcoded, but I am pretty sure it has to do with the synaptics touch pad configurations.

     but I can’t make it a real assumption right now, as I have nothing to test on, if acer(or anyone) would donate me a 6920 or 8920 series, I am more than happy to make a patcher for it too.

158. eward wrote, on August 22nd, 2009:

     

     i was wonding if you know where i put the power and the ground on the pins the site dosent work any more

159. Gertj wrote, on August 26th, 2009:

     

     Hi

     My cinedash console doesnt word anymore. I uninstalled some bloatware on my pc and i think i trew of the wrong ones lol xD. Wich one do you need to get the console working again? I have the Aspire 6935G. Thx in advance

160. Prash wrote, on August 28th, 2009:

     

     ACER 8930G UPDATE – following on from my previous post above on the 17th August.

     I contacted Acer tech support line and told them about the problem, the alptop wasn’t not reading DVD’s or Blu RAy, only CD’s. They advised a complete system recovery, which I did and it made no difference. They then agreed to take a look, and arranged DHL pick up and re-delivery.

     Anyway, my laptops bak within 7 working days. I was told the Acer Arcade Deluxe was upgraded and it was now playing both.

     Guess What??? It still faulty, and plays only CD’s. I am furious with Acer, have sent them an email about getting this sorted.

     Awaiting response.

     Prash

161. Hey! wrote, on August 29th, 2009:

     

     Hey ive got the acer 6920g and well i scan my finger over the fingerprint reader and it just shows my print it doesnt say if it failed or succeeded and sometimes it doesnt even scan any solutions?

162. BigMax wrote, on September 3rd, 2009:

     

     RE the Cinedash – mine had stuck on mute – thanks Acer Guy – just took the battery out and put it back and …Tadaaaa it works.

     Will recommend your site to all my friends

163. VijaiDinesh wrote, on September 6th, 2009:

     

     hi im using acer aspire 6920g now i installed windows 7 and i installed all acer drivers evrything is ok but my bio protection was not working so i removed it and i try to install the new version but it kept on saying remove the older version. but i removed it already,

     i tried in safe mode and cmd mode and with registry cleaner but still its saying the same message…. please help me…

164. Mike wrote, on September 7th, 2009:

     

     Hey guys,
     I tried the reset method, taking the battery out etc, but that still didn’t do the trick. It has to do with my computer having some hard drive malfunction, and just got it replaced, meaning that I think the driver is gone. This leads me to my second problem, which is the fact that I can’t seem to the driver for the Cinedash on the Acer website. Real strange.
     Anyone have any links/suggestions?
     Thanks!

165. Michael Walsh wrote, on September 9th, 2009:

     

     @Mike Cinedash doesn’t have its own driver.
     The management screens are all contained within the Launch Manager tool.

166. Michael Walsh wrote, on September 9th, 2009:

     

     @VijaiDinesh Right now (at least until Oct 22) there is no official Windows 7 support or info available through Acer so no-one in support really knows how to help you. Sorry.

167. Rasmus wrote, on September 10th, 2009:

     

     Hi all.. Great site you have here .. Acer.com could learn a thing or two..

     Well, I need windows 7 help – i need the 32bit drivers for Acer 6920g.. I could see that VijaiDinesh have found them, so is there any way that you kan mail them to me, post a download link og give them to me over msn?..
     Can’t find anything except Nvidia 9500m driver from Nvidias webpage.
     My mail is rarmu@hotmail.com .. hope it’s okay that I post it here.

168. Morris Lee wrote, on September 10th, 2009:

     

     @Rasmus,

     Use the vista drivers, they should work just fine. for the audio driver, get the latest one from realtek official site.

169. Hades wrote, on September 10th, 2009:

     

     To Prash:

     I’ve got the same problem. Have you got any solution?

170. Rasmus wrote, on September 10th, 2009:

     

     Everything works except eManager stuff.. and i can’t find my external harddrive from WD via USB.. Any1 have a solution for that?

171. Tsvet wrote, on September 12th, 2009:

     

     Hey guys, my cine dash only works with windows media player but not winamp. I read above about Morris’es comment about deleting lines 1-5 at the bottom of the mmkeybd.cfg, but that didnt help me either. Is there a way to make cine dash change winamp songs??

172. Tsvet wrote, on September 12th, 2009:

     

     forget it, i installed newer version of winamp and it fixed.

173. Tsvet wrote, on September 12th, 2009:

     

     OK, new problem. I can control winamp through cinedash when Launch Manager is turned off, but i can only control 20% of my volume, the whole range goes from 100% till 80%. When Launch Manager is on, I can control the volume fine, but I cant change winamp songs. :\ Thank you.

174. Binny wrote, on September 13th, 2009:

     

     Thanks!

     Just got my Aspire with Media Console. Stopped working and I was thinking I would have to take it back (acting like it was a hardware problem). Found this article, and reset the computers. Worked straight away, thanks again.

175. Dirk wrote, on September 19th, 2009:

     

     Brilliant works like a charm usefull tip

176. Vency wrote, on September 26th, 2009:

     

     Hi, does any one know if there’s a way to reprogram the functionality of the Acer CineDash media console? I’m especially interested in changing the Arcade button. Thanks.

177. Vency wrote, on September 26th, 2009:

     

     Morris, can you tell me which is the file that contains the addresses for the applications that different buttons initiate? For example when I change the application for the “e” button, where’s the address for the new application saved? Thanks.

178. Morris Lee wrote, on September 26th, 2009:

     

     @Vency,

     For the “e” button should be under:

     HKEY_LOCAL_MACHINE\SOFTWARE\Quanta\QtZgAcer\Settings\Buttons\P1

     for 64 bit ones:

     HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Quanta\QtZgAcer\Settings\Buttons\P1

     For the arcade button, just find “My Aspire” rather then the “P1″ entry

     To customize them, just change the value in the “Command” string

179. Tomas wrote, on September 27th, 2009:

     

     hi,im using acer aspire 8930 T6400 GEFORCE 9600M GS. I deleted windows vista and installed windows 7 and i cant find a way to get my finger launch back. Can anyone help me?

180. Vency wrote, on September 27th, 2009:

     

     @Morris
     Hey, thanks for the help, however there’s a little problem. I have aspire 6935G. I tried:
     LaunchManager_Dritek_Kilimanjaro_v2.0.00_Vistax32x64_XPx32x64
     LaunchManager_Dritek_Kilimanjaro2_v2.0.0.2
     LaunchManager_Dritek_Teton2_v2.0.00
     All three of them I downloaded about an year ago and. The first one was for 6920G and the last two for 6935. I can’t find any Launch Manager on acer’s webpage now. All three of them put their stuff in the registry at:
     KEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Inventec\LManager\Settings…
     The first two only have “My Aspire Off” folder there while the latter has “My Aspire” folder as well. However there was no path for the program that the Arcade button starts. The value of Command in My Aspire is PowerCinema.exe (no path at all). When I changed it to a path it made no difference whatsoever. The path for the program that “P1″ starts (as well as for WWW and E-Mail) is stored in HKEY_USERS. Namely:
     HKEY_USERS\S-1-5-21-1456977698-809869475-1929621072-1000\Software\Inventec\LManager\Settings\Vency\Buttons\P1
     In the Buttons folder there there’s only three subfolders – E-Mail, P1 and WWW. I tried adding a new one called My Aspire and changing the My Aspire in LOCAL_MACHINE to be similar to (for example) WWW in LOCAL_MACHINE with no success. After that I took a snapshot of the registry before and after installing LManager. Nowhere in the registry this program writes the path for the Arcade button. So I can say for certain that this path is written somewhere in the files of the program rather than the registry… It’s not in .cfg filed. Any suggestions? Do you want me to send you screen shots to any of the values in the registry to see it for yourself?
     Thanks.

181. Vency wrote, on September 27th, 2009:

     

     @Tomas
     Take a look at this:
     http://www.acer-ee.com/acer/service.do?LanguageISOCtxParam=en&miu10einu24.current.attN2B2F2EEF=3740&sp=page15e&ctx2.c2att1=6&miu10ekcond13.attN2B2F2EEF=3740&CountryISOCtxParam=EE&ctx1.att21k=1&CRC=3729544696
     I know it doesn’t have 8930 but it has 8930G. It also doesn’t have drivers for Windows 7 but try the ones for Windows Vista Ultimate x32 or x64 I guess they should work. The application you need is called “Fingerprint”

182. Morris Lee wrote, on September 27th, 2009:

     

     @Vency,

     Sorry, I assumed you have the Dritek version, however, you can try the launch manager for 5920, the usually work across laptops that is released about the same time frame, but make sure you have other launch manager uninstalled first.

     Another thing, I am pretty sure that all the options are under the registry, there is only one cfg file in the program folder which just translate the key to something that launch manager understands.

183. Vency wrote, on September 27th, 2009:

     

     @Morris
     Ok, I’ll try the one for 5920, but Acer have taken all LManagers off their site for some reason. Can you give me a link for Vista (Ult) x64?

184. Morris Lee wrote, on September 28th, 2009:

     

     @Vency,

     The Europe site is more reliable, try it here http://support.acer-euro.com/drivers/notebook/as_5920.html

     Just choose the “LaunchManager_Dritek_v2.0.10″

185. Vency wrote, on September 28th, 2009:

     

     @Morris
     I figured it out
     The 5920 LM mixed my buttons even more (the volume for example: up was down and vice versa) so I decided to stick with my version of Launch Manager and I fixed it. However, can you tell me what I need to assign to P1 to make the “e” button change my battery plan?

     For anyone who needs it, here’s the solution to the problem: In
     HKEY_USERS\S-1-5-21-1456977698-809869475-1929621072-1000\Software\Inventec\LManager\Settings\(your accont name)\Buttons
     make a new key called “Arcade Deluxe” with the following string values:
     Command 0 = 1;(name);(full name)
     Command Count=1
     Current Command=0
     where (name) is whatever you want to see written on the screen for about 3 secs when you press the Arcade button, (full name) is the full name of the file you want to start – with the whole path and everything, you can even link the button with a link file (.lnk)

     In
     HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Inventec\LManager\Settings\Buttons\Arcade Deluxe
     add a new String Value:
     Multiple Command=1

     After that it all works like magic

186. Neilson wrote, on September 28th, 2009:

     

     Hi.

     I have a Acer Aspire 7730. Lovely machine. I’ve recently picked up a problem that has me a bit unsettled and i’m not sure why it has started to act up like this…

     Whenever I close the lid enough that the light from the screen goes off and lift it back up, Acer Arcade Deluxe would start up and if I flip the lid back down again, it would close it. Now, i’ve check and verified that no part of the lid is touching the button to launch the application but it’s just strange and at times annoying. Can you please help? Thank you.

187. dean wrote, on September 30th, 2009:

     

     How to disable Bio protection fingerprint solution upon start up in my acer 6292.
     Its getting irritating. Please help. Thanks

188. David wrote, on October 2nd, 2009:

     

     Hi there

     My acer 8920g’s cinedash is connected to the realtek digital output instead of the speakers. any idea how to fix this?
     using win7x32pro

189. Wang wrote, on October 7th, 2009:

     

     It worked!thank you very much,im searching for it for a long time.
     to David:open your start menu then click control panel,open sound, you’ll see 3 devices,select the first one,and click “set to default” at the bottom of the window,that’s all.my os is vista,the operation of win7 is similar to this.

190. Spoon wrote, on October 8th, 2009:

     

     Got the Acer Aspire 8930G, and my Cinedash doesn’t work in Vista, it does with the multmedia launch! but not in vista :<

191. yuxiang wrote, on October 8th, 2009:

     

     My cinedash got a bit of prob here…
     i open up my Window media player and try t play a song using the play button it works…
     but when i minimize the window media player, i cant pause the song…..i tried maximize it up and try pause and it works….

     my problem is ….. i cannot pause songs when the window media player is minimize

     any help would be appreciated ^^

     btw the rewind button cannot be use on window media player izzit? i tried on arcade deluxe and it works…

192. Asse wrote, on October 8th, 2009:

     

     Hey.
     Thanks for the tip.
     Last time it happened i had to pay 50 dollars for the repair.
     But now i know how to fix it
     Thanks alot.

193. stam wrote, on October 10th, 2009:

     

     Hi!! I have an acer 6920G.I recently upgraded to windows xp but my cinedash does not work. The volume lights seem to increase but there is no actual change on the volume. ive looked up the net and i cant find any driver for it even on the acer site.Can you help me please

194. Ferry wrote, on October 11th, 2009:

     

     @stam: The driver is actually the Synaptics Touchpad. Try to install the latest of it.

     HTH

195. stam wrote, on October 11th, 2009:

     

     are you sure beacause i did that and it doesn’t work is there anything else i can try? i am thinking of findinding a tool to unhide the hidden partition and look for drivers there? do you know any such tool? thnaks 4 your help

196. Ferry wrote, on October 11th, 2009:

     

     @stam: Vista driver will not work on XP

197. Ferry wrote, on October 11th, 2009:

     

     @stam:
     http://www.theacerguy.com/forum/topic/windows-xp-on-8920g

198. David wrote, on October 13th, 2009:

     

     @wang:
     i already tried that out…didn’t work. it just doesnt affect the cinedash!

199. Anton wrote, on October 14th, 2009:

     

     I have some software problems with my Acer Aspire 8930G.When I start it up my Acer PC alert me thet some aplications and programs are not warking (for exemple: eAudio.exe,Realtek Audio Manager and chip).Can you help me?What should I do?

200. Renos wrote, on October 16th, 2009:

     

     Hey Acer guy.
     I just happened to be googling and found this site so i hope you can help out. I have an Acer Aspire 8930 it was working perfectly until last night.
     It seems that my wireless on my laptop doesn’t work. At least normaly.
     I excluded everything else since i’ve put the laptop next to the wireless rooter also reseted the rooter…Still nothing.
     Also the LED on the wireless button switches on and off. Is there anything i can do or just take to a tech and get it over with?

201. Morris Lee wrote, on October 16th, 2009:

     

     @Renos,

     Press WinKey+X (winkey is the one that has the windows logo on top of it) See if wireless is on or off displayed in the “Wireless Network”

202. vassilis wrote, on October 31st, 2009:

     

     hey acer guy
     i installed a couple of days ago windows 7 on my 6935 but my touch pad on the left does not work exept the mute button….i searched the web for the latest driver but there is nothing about win7….what is your suggestion?

203. Julie wrote, on November 2nd, 2009:

     

     Hey,

     i’ve been having the well-known problem of the cinedash media console not working: it doesn’t respond to any touch so i can only adjust volume via the computer’s control panel. It’s awful! I tried the unplug-and-take-battery-out method, this works each time, but after 20 minutes of working the silly thing gets stuck AGAIN. every single time. launch manager is on and seems to be working fine. please tell me what to do this is really depressing!

     Thanks

204. Mike T wrote, on November 8th, 2009:

     

     Hi, I don’t know if anyone can help, but i’m at my wits end. I have an acer 6920G and i just upgraded to Windows 7. Which might i add is a massive improvement on Vista, however i have now encountered a couple of issues. Firstly the fingerprint sensor is not being recognised by the fingerprint Manager. The biometric sensor is listed in the device manager and says it’s functioning correctly, however the Manager just doesn’t want to recognise it, i have tried updating the driver from microsoft, which as were all aware is outdated, but as i don’t know what the make of the reader is, it’s difficult to determine what driver i would need if any. I have tried different versions of the fingerprint manager, but i’m not having much luck them either. Funny thing is, is that it was working perfectly when i first installed windows 7, but after updating various drivers, it appears to have just given up. Second problem is the CineDash, which is none responsive. I have read some of the earlier comments about removing the battery, so I will give this a try. If anyone can offer any advise, would be extremely grateful.

205. ubuntu user wrote, on November 10th, 2009:

     

     hi, this is a very helpful post. thanks. i’m using ubuntu on my acer aspire 6935g and cinedash media console doesn’t work. how can i solve this issue?

206. Pekto wrote, on November 16th, 2009:

     

     Hi everyone. I’m new to this site. I was doing some research on how I can wipe the old finger prints that I’d enrolled in the Acer Bio Security software for the finger recognition on my Laptop. The model is Travelmate 5330.

     I got the laptop from spain. It was baught by my brother. But it had spanish language pack only. I tried to override the language pack intially, but I got things screwed up in the laptop, so I needed to do the restore. I put my finger print, and my wife’s finger print in the laptop before it was restored.

     To make things short, the previous finger prints are still there in my laptop. Right after booting, the finger security software kicks in, and the previous finger prints are still there. How can I wipe those off of my laptop, so I can put new ones.

     I have tried deleting the existing finger prints, in the Acer bio securty software, but all I see are my finger prints. My wife’s finger print is not there, but the software still recognizes it.

     Please tell me how I can do this.

     Thank you very much, in advance, for the help.

207. Gianis wrote, on November 17th, 2009:

     

     OMG. You are a genius. Thank you! I was about to send it for a warranty check.

208. epaschalis wrote, on November 20th, 2009:

     

     Don not flash bios v 1.14 for Acer aspire 8930g.
     It will crash your cinedash board.
     If you have already done it , go back to v1.13.
     After flashing leave laptop to restart and press F2 to go into the bios menue.
     The take off both battery and plug.
     Pless power for 10 sec and then put battery and plug back in.
     You will be just fine….

209. DaveyB wrote, on November 25th, 2009:

     

     Hi,

     I have an Acer 6935 and have had the same problem with the CineDash controls not working. I came across this site by chance after searching for solutions on Google.

     I tried what you suggested (took the battery out) and it worked a treat! Thank you very much! I have already spread the word about this website amongst my friends. I know where to come when I need help and advice!

     Thanks again,

     Dave

210. Atli wrote, on November 25th, 2009:

     

     hi, i have a problem with my acer cinedash media consol and i tried turning it off and unplugging the battery and power cord but it will only work until window has fully loaded, then it will change if i use the volume in the taskbar but it doesnt respond when u touch it. can anyone help me?

211. omar wrote, on December 1st, 2009:

     

     IT WORKED!!

212. Dragos wrote, on December 2nd, 2009:

     

     Hello,

     I install windows 7(32 bit) and i have one problem with CineDash:doesn’t work the volume scale!!!The rest of the commands works!I try to reset how you explain up, but NOTHING!You have some solutions?

     ty

213. Dragos wrote, on December 2nd, 2009:

     

     P.S before i have Vista(64 bit)

214. Robert wrote, on December 4th, 2009:

     

     hey hi,
     i have acer aspire 6935 with vista i encrypt the picture secure with edatasecurity management and now when i open file with password so its showing password not match put default password .. and like that ..
     could you please tell me what should i do or hot to reset this password ?
     i also give help from acer online support but they are saying that in nipal there is no our online support..
     please helo me

215. Guillaume wrote, on December 5th, 2009:

     

     I have the problem like Dragos has, so after I upgraded to win7 the only thing that isn’t working properly is the volume control on cinedash.The + and – signs respond only after a few seconds (so it’s annoyingly slow) while the area between these two makes no effect. I tried the unplugging, reinstalling the launch manager.
     I still have Vista, and there it works.
     Aspire 6935G

216. Momo786 wrote, on December 9th, 2009:

     

     I don’t have Win7 but from what I’ve read, if you change Launch Manager’s Compatibility to Vista, the CineDash console should work.

217. Elle wrote, on December 11th, 2009:

     

     Hi,

     Thanks soo much Michael!… i was in panic mode for a while but then i read ur post, tried it..and it worked!!

218. bear wrote, on December 16th, 2009:

     

     IT WORKED LIKE A CHARM~!!! TY SO MUCH!

219. Richard wrote, on December 16th, 2009:

     

     Hi, i have a acer aspire 8930g and all of a sudden the cine dash thing doesnt work, the volume control and mute button are blue but everything else is not lit and nothing happens when i touch it.

220. richard b wrote, on December 17th, 2009:

     

     Hi there from a white holland.
     i have the same problem on my cine dash on a 8930G.
     acer is aware of the problem and working on a solution.
     I had them on the phone 10 min ago.
     Windows 7 drivers are the problem.
     greetz Richard B

221. richard b wrote, on December 17th, 2009:

     

     the trick the set the bios back to 1.13 does the trick.
     why doesn’t acer know i had them just on the phone.
     O yes calcenter the dont know jack shit.

222. Darren wrote, on December 18th, 2009:

     

     Where do I start???

     The 8930G notebook I have had for literally 2 days past 12 months, has now funnily enough decided to play up. NOTHING has changed at all, and was working perfectly fine yesterday afternoon. Turned it back on yesterday evening & was working away, when the Volume Slider decided to keep dropping back to 0. No matter what I tried it would not stay up. Same with the system tray sliders, they would go up with the mouse and audio could be heard, but as soon as the slider was released, it would drop down to 0 again.
     It has been mentioned that it is driver related, but I don’t believe that as it would do so as soon as the driver was installed if that was the case, not x amount of months down the line.
     It is definately hardware related & Acer refuse to speak to me about it because I bought the notebook from PC World (in the UK) and any Acer products bought through them (or any other DSG outlet) have the warranties through the store (and anyone that has had to deal with PC Worlds tech guys will know that they have not got a clue about ANYTHING to do with computer hardware or software). The only thing they could suggest was to run the erecovery and put it back to factory defaults – One small problem in that the images provided on the notebook refused to burn and would fail 100% of the time at around 40% progress on the utility! Acer refuse to send out recovery media meaning that the license key I have paid for is useless on the base of the notebook as it does not work with ANY OEM or Retail version of Vista HP!!!! Which I find strange as every other manufacturers keys work fine with standard OEM versions of the software (such as the Toshiba notebooks I have here and the Sony’s). Another reason why I cannot reinstall to factory is that the original HDD decided to pack up about 2 months ago & I need this machine for business use, so replaced it myself with a new drive from my own stocks (this is how I found out the OEM key off the base doesn’t work with anything other than Acers own pre-installed OS), and ended up installing Win7 HPx86 (64bit version refuses to install even though all the hardware passes the checks & Acer have x64 drivers for the notebook!!!!).
     After uninstalling ALL of the Acer software that was on the system & trying the numerous fixes on here, the problem is not resolved (and the slider drops to 0 even in the BIOS so definately not driver related!!!).
     Looks like I will be replacing the notebook which means that I hav spent a load of money buying this 8930G in the first place for nothing

223. Bandula wrote, on December 20th, 2009:

     

     I have acer travelmate 4730. I activated bia protection and it worked. Later I disabled it. Now at the start laptop ask for password. Eventhogh I entered the password it does not work. The machine cannot start now. Can any body help me?

224. Morris Lee wrote, on December 20th, 2009:

     

     @Bandula,

     There are many softwares out there that will remove the Windows password no problem, I used to use a boot cd called “Hiren’s boot CD”, when you boot off that CD, you get many utilities, one of them can remove the password for any user on Windows, you can’t see or edit the passwords though.

225. Acer User wrote, on December 28th, 2009:

     

     I have an aspire 5610z and no matter what version of launch manager I install the media control buttons don’t work, what am I supposed to do, I really would like to have them working again…?!

226. Morris Lee wrote, on December 29th, 2009:

     

     @Acer User,

     Weird, did you use the one on acer driver page? give that one before you try the one for 5920

227. Karlito wrote, on January 17th, 2010:

     

     Hello. I got Aspire 6920g, I installed win 7, everything works, but cinedash doesnt. It regulates volume but not continual proportion between cine dash and volume. My Launch Manager works. Please help:/

228. Mervin Pasula wrote, on January 17th, 2010:

     

     I have a Acer Aspire 6920 laptop computer. The mute/unmute audio is frozen and I am unable to adjust the volume. How do I unlock the mute button?

229. Morris Lee wrote, on January 18th, 2010:

     

     @Karlito Mervin,

     Please make sure you have both Synaptics Touchpad driver FROM ACER driver page uninstalled completely, reboot, and install it again.

     Morris Lee

230. Karlito wrote, on January 18th, 2010:

     

     Morris

     I thought there is only one. Which two driveres from Synaptics package should I install please?

231. Kylie wrote, on January 18th, 2010:

     

     Perfect – thank you! Mine just messed up, first time in the 4 Months I have owned it and this worked glad to know if it happens again there is a nice easy fix!:)

232. Atkins wrote, on January 18th, 2010:

     

     Hi,
     I have an acer 6935g and the volume control on the cinedash doesn’t work but all the other features do. i have recently upgraded from vista to windows 7 ultimate, i wondered if it could be a software issue or a problem with the laptop its self as i have tried every thing tht has been said on here.
     your help will be greatly appreciated.

233. skinymikeofdoom wrote, on January 19th, 2010:

     

     im having problems with a 6935g, it starts to lag after 15 minutes of left for dead. worked fine a month ago. i thought it could be a heat thing but its new so no dust and nothing else has changed

234. Barb wrote, on January 21st, 2010:

     

     Thanks so much for the help! Worked! How did we live before the internet???

235. walid wrote, on January 28th, 2010:

     

     hi every body i have the same probleme when i upgrad from vista to 7 the cinedash stop working (acer 6935G)
     i wondered if a probleme of driver or not i dont now please help

236. zaidi wrote, on January 31st, 2010:

     

     thanks bro..the cinedash trick works!!
     i have problem with my esc button..doesnt work anymore..but not worth to take out the whole keyboard for one button malfunction/ defect only..can u suggest other solution

237. Rutger wrote, on February 14th, 2010:

     

     Hi everyone,

     after reading just about every post here, I still have a problem with my volume meter on my Acer Aspire 7738G.

     I recently installed (clean) Windows 7 over Vista, so I had to install many new drivers.

     Everything works fine again except for the (Cinedash) volume meter… I’ve tried installing several versions of Launch Manager, running it in vista comp. mode, removing the battery, nothing worked.

     When I scrub the volume meter, I can see it responding to me on screen (showing “Volume” and the bars don’t do what they’re supposed to do, just going up and down a bit..)

     So what am I missing here?
     Please help

238. adrian wrote, on February 18th, 2010:

     

     hello
     I bought a (F……g) refurbished 6920 without even knowing (stupid shops in miami center) and this notebook doesnt even recognize any fingerprintdevice,nor cardreader.nothing in the devicemanager nothing abywhere. vista home premium 64. what can i do to make it run? i loaded the drivers etc from the acer website and even reformatted the harddisk instaslling all over again the op system. should i disassemble the whole freaking notebook?
     up till now the worst pc ever !!!!!!!!!

239. Tim wrote, on February 20th, 2010:

     

     Cinedash FIX for Windows 7
     This works to fix the CineDash Media Console!
     I had the same problem with my Aspire 8920G
     Now it works fine.
     Getting the CineDash Media Console and Launch Buttons working
     If you have problems with either the CineDash Media Console or Launch buttons then you will be happy to hear that the solution for fixing these is easy!
     The first thing that you will need to do is install the “Launch Manager” which can be downloaded off the Acer website. Go to http://www.acer.com and click the service support, then driver download. Go to your model. Download the Launch Manager on the acer site. The filename should be “Kilimanjaro_v2.0.00_Vistax32×64_XPx32×64.zip” the version of Launch Manager under the Windows Vista operating system .This will get the Email, Web and Empowering Technology buttons working with their default settings. If you need to change what the buttons do, you can launch the application named “Launch Manager” in the start menu.
     Uninstall any previous version of Launch Manager
     The solution to my problem was to get the Launch Manager to run in compatibility mode for Windows Vista Service Pack 2.
     Unzip. Explore the new folder and right-click Setup.exe.
     To do this go to the Launch Manager Install directory (C:\Program Files\Launch Manager ), right-click on “setup.exe”, select the “troubleshoot compatibility” tab, check the “Troubleshoot program” check box and then click “The program worked in earlier versions of Windows but won’t install or run now”. Then select “Windows Vista Service Pack 2”. Then click “Start” program. Now everything should work properly! It will install. But don’t reboot yet!
     Now locate and explore the freshly installed folder in your program files directory – (probably C:\Program Files (x86)\Launch Manager or C:\Program Files\Launch Manager depending on if you are running 64-bit or 32-bit)
     right-click on “LManager.exe”, select the “troubleshoot compatibility” tab, check the “Troubleshoot program” check box and then click “The program worked in earlier versions of Windows but won’t install or run now”. Then select “Windows Vista Service Pack 2”. Then click “Start” program. Now everything should work properly! It will install.
     Reboot and enjoy properly synced volume, and fully functioning buttons.

240. dimitris wrote, on February 21st, 2010:

     

     hi! i have an 6935g with vista. recently i had a problem with cinedash media console. everything works just fine but the audio doesnt go up or down when i pull my finger up and down. the light is works fine with the move but the volume doesnt follow. after some tries to fix that, i think i unininstall launch manager. off course nothing change. i download the driver for launch manager from acer.com but i dont know how to install it. what u suggest to do now? thanks a lot! dimitris

241. Jarrad W wrote, on February 22nd, 2010:

     

     To Tim, from Feb 20th,

     I’d just like to say that this fix is the only one that has worked for me, kudos to you! After clean installing Win7 and downloading Acer’s drivers and LManager v.3, I had the same issue with unsync’ed volume, only extreme high or low points having any effect etc etc, but after using your install method everything works perfectly! Anyone having this problem with the CineDash on Win7 should definately try this one out!

242. Pedro wrote, on April 23rd, 2010:

     

     Hi!

     I have an Acer Aspire 6935G.
     After some blank pixel lines started to appear on my screen, i sent the computer to Acer to replace the screen.

     They replaced the screen, keyboard, CineDash console, and Launch Manager buttons (WiFi, WWW, e-mail & Bluetooth).
     I was running Windows Vista, and still am, they didn’t format the hard drive.

     The thing is, i got the computer back yesterday, and the Launch Manager buttons (WiFi, WWW, e-mail & Bluetooth) and the brightness controls (Fn + side arrows) don’t work anymore…

     I already tried uninstalling the Launch Manager and installing the new 3.0.0.2 version, but it still doesn’t work.

     Is it possible that the techs at Acer forgot to make some connection when putting the computer back together?
     How can i adjust my screen’s brightness without using the “Fn + side arrows” combination?

243. Morris Lee wrote, on April 24th, 2010:

     

     @Pedro,

     There is a possibility that they might have left something, but if your Fn+Left/Right does not control the brightness but the the keyboard fully works, it should only be software problem.

     However, you can control the brightness easily if you are in Vista or 7 by simply pressing Winkey+x, this brings up a window for some regular laptop useful features including the brightness control.

     Morris Lee

244. Pedro wrote, on April 24th, 2010:

     

     @Morris Lee,

     Hi! Thanks for the fast reply!

     Yes, the keyboard fully works, except the brightness control (Fn + side arrows).
     I tried what you suggested (using the Windows Mobility Center). I can adjust the brightness slider, but the screen remains unaffected…
     Even adjusting the brightness through the Acer ePower Management produces no effect.

     And then there’s also the problem of the Launch Manager buttons (the 4 buttons on the right side of the keyboard that control WiFi, WWW, e-mail and Bluetooth) not working.
     The LEDs don’t even light up.

     That’s what led me to believe that Acer screwed up when putting it back together… I think some connections may have been forgotten…

     Do you have any other ideas i can try?

     Thank you very much for your help,
     Pedro Macedo

245. Wa-Z wrote, on May 9th, 2010:

     

     Hey Acerguy, don’t know if you answered this arleady but I got a slightly different problem with the cinedash media console.
     I have got the 8920G and often it lags, if two programs try to access the soundcard. So i tried to turn off some programs related to the sound (like realtek HD controller) after i did this, the media console first didnt work at all. So i turned the program back on again. Now the problem is: if i try to raise the volume, it only raises it by 2 points, and only if i press exactly on the “+”, if i try to raise it by sweeping over the lines nothing happens.
     If I press the “+” it raises the volume to “16″ and then the bar is full. I can continue raising the volume, by pressing the “+” and the bar stays full.
     I want it to be like it was in the begining.
     Like 16 points per click on the “+”

     Hope you can help

246. Wa-Z wrote, on May 9th, 2010:

     

     ok, sorry, got it,

     reinstalling the launch manager fixes the whole problem.

247. Ammo wrote, on May 12th, 2010:

     

     HI Bro, I got an acer aspiure 8930G, the woofer (TUBA) does not seem to work, how d I switch it on?

     Sound is not too loud either, any tips to get it more louder, and best sound settings. thanks bro.

248. zapco190 wrote, on June 13th, 2010:

     

     Hi guys. I am afraid my problem although not at all relative with the cine dash function is much more serious than that. Lets start from the beginning.I have an acer aspire 6920g. The laptop belonged to my brother and he gave it to me a year ago. I wanted to enter the bios functions and i couldn’t because it had a password. So i downloaded a wipe bios program and i executed it from windows in order to wipe the password. When i restarted the laptop the screen went blank and ever since nothing happens no matter all my efforts to restore it in its previous condition. The backlight is open, the cine dash controls lighted but thats as far as i can go.I would appreciate any suggestions you can provide.

249. Ernest wrote, on July 2nd, 2010:

     

     hi, i was wondering where i can find the Cinedash driver. i cant seem to find it on the acer site. the sound no longer responds to the main volume but only works with programs and the play buttons dont work unless i have a program active. I am running a 6920g with Windows 7 and the cinedash hasnt worked properly since installed the new OS.

250. Chris H wrote, on July 7th, 2010:

     

     Hi,
     Wanted to say thanks for this tip. I have a 6935G and the Cine dash console locked up a while ago. Silly me thought I’d try the Acer tech support route. BIG MISTAKE! After many and varied suggestions from “the professionals” which generally revolved aroud “restore everything and you’ll be Ok” and guess what, nothing made any difference. I decided that if a reload was needed I may as well upgrade to Windows 7. Still no Cine dash. Search on Google and found your site, two minutes later all is fine!! How come those dumb idiots at Acer untechnical support didn’t know this?? Guess we will never know!!

     Thanks again, don’t know why I didn’t Google first of all.

251. John wrote, on August 2nd, 2010:

     

     Hello. I’ve tried this method and it worked too. Howewer in my case for it to be stable I had to update bios to v 1.13.

     But even now CineDash has lights off if I turn on my notebook on battery. Then it helps when I press button shaped like a man. Then it turns/lights on.

252. Mats wrote, on September 9th, 2010:

     

     Quote: “Morris Lee wrote, on August 12th, 2008:

     David, are you aware of if your launch manager is also on and working? they are suppose to work together, I realized this from testing it at local store with display model of 8920, cause I never liked OSD”

     OMG, I didn’t think it would have anything to do with that! Thank dude, I’ve been looking for the same problem time after time; you’ve been a great help! Blesssss

253. Kaye Clark wrote, on October 13th, 2010:

     

     I have an Acer 6920 and a friend tried to help clean up the processes and unchecked something in msconfig and now it won’t work. What needs to turned on in Msconf? I’m running Vista.

254. Sam wrote, on November 16th, 2010:

     

     hi,

     thankx for ur tip. removing the batterey worked perfectly for resetting the cinedash media console….

     i have the acer aspire 6936g with virual dolby 5.1 sound…a few days ago the tuba cine bass booster quit working, now i dont have the dolby sound anymore….do u know some other tipp that could solve this problem?? i already tried the latest audio chip set drivers, but it didnt’t work….also changing the audio settings in the according software didn’t have any effect…..when i run the “tool” that detects the dolby surround boxes, the system doesn’t recognize the central subwoofer, even the little boxes on the left and on the right are not recognized……do u think this is a hardware problem??

     thanks a lot and greetings frim germany
     sam

255. Steve Cooke wrote, on December 1st, 2010:

     

     Thanks for the tip on resetting the cinedash. I’ve had my laptop for over a year and it’s a bobby dazzler, except for having to return it to Acer to fix the cinedash.
     Your tip worked first time and I can now chill!

     Many thanks

     Steve

256. Steven wrote, on January 16th, 2011:

     

     I upgraded my system to windows 7 and loads of my system no longer works.
     Finger print recognition and cinedash consol are main two. it is an ASPIRE 6920G.
     I made a recovery but did it to a external hard drive as that was 1 of the options and i thought it would be safer but when i got in touch with acer they told me it will only wrk if on disk which i think should be said when you go to make a backup.
     Is there any way to get a recovery disk or get it back to factory settings???

257. Mary-Ann wrote, on January 25th, 2011:

     

     My sound disappeared a few days ago. I tried the tips suggested for Cinedash several times but nothing changed. My Launch Manager was working and iPod music played but no other music. In the end I resorted to the Windows help system and used the troubleshooter to identify the sound problems and now it works. I also had the CineDash Media Console get stuck in an off position where no touches had any effect. I never found out what caused it but it came back of it’s own accord and has worked ever since. Maybe I unplugged it at some stage and that reset it.

258. MikeC wrote, on February 11th, 2011:

     

     I have an acer aspire 6935G and recently went to windows 7 ultimate 64bit. I’ve tried reinstalling launch manager (in compatibility mode with vista sp2) and the battery/ power cord removal method but the volume/ mute on the cinedash console will maybe work once then it won’t work. The lights on the console move (and green font on the screen showing the increase/ decrease in volume appears) but it the volume doesn’t do anything. Is there another solution you could suggest?

259. name wrote, on March 26th, 2011:

     

     It worked! didnt even had to restart, just hybernate, and its all back!

260. wally wrote, on April 3rd, 2011:

     

     great you have solved a long standing problem
     many many thanks
     wally

261. VNube wrote, on May 17th, 2011:

     

     Hello, i was wondering if anyone had heard about using the Cinedash as a MIDI controller…

     Thanks anyway!

262. U6b36ef wrote, on August 22nd, 2011:

     

     TYVM.

263. Pablos wrote, on September 2nd, 2011:

     

     Hi, I got an 8920g and my cinedash stop working a few days ago (apparently for no reasons).
     I tried all, remove battery, reinstalling launch manager, but nothing worked, my cinedash still not react to my finger.
     There is anything else I should try before resetting to factory the notebook (it’s quite annoying).
     cheers

264. Dazo wrote, on September 6th, 2011:

     

     Good people like you deserve medals for helping out people like me from the goodness of your heart ! Thank you , thank you, thank you!

265. matt wrote, on November 13th, 2011:

     

     Hi there first time asking for help on a site but i was woundering where i can get all the acer drivers ie* launch manager ect… for a acer 6920G any help would be great thanks……

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