The Acer Guy

You want comments? We got comments:

1. Danny van der Zande wrote, on August 6th, 2008:

   

   Thx for the update, Just bought an Acer Aspire One today, works fine except for messenger… I wonder why :p

2. david wrote, on August 8th, 2008:

   

   Hi all,

   Just incase you guys have not been keeping your eyes peeled enough the update is available through the normal update process and I a glad to say it is working nicely and I am now back online chatting to people on MSN hooray

   p.s

   Nice Blog Acer Guy

3. Steve S wrote, on August 9th, 2008:

   

   Hi Michael

   (Sorry to be asking yet another question but your blog is the closest thing to a support/user forum I have found so far – nice work BTW!)

   I was having trouble setting up Messenger on the Acer One – found your blog last night and can now connect to MSN and chat.

   However, the video call options are all greyed out (as is the ‘call’ icon).

   I’ve tried the Webcam app in the ‘Fun’ area and I can record a video clip, but with no sound. I have even tried to use an external microphone (changed the audio settings input source to ‘E-Mic’ for that) with no success.

   Any ideas what else I might try?

4. Michael Walsh wrote, on August 9th, 2008:

   

   Hi Steve,

   You’re not alone. I have an Aspire One and it has exactly the same problem.

   Apparently this is the problem caused by Microsoft changing its protocols. You can chat, but video messaging is – temporarily – unavailable.

   The only advice I can give, seeing as it’s not an issue you can resolve locally, is to have a little patience and keep checking the Live Update page. It *should* be fixed in a couple of days.

5. Steve S wrote, on August 9th, 2008:

   

   That’s good to know Michael. Thanks for the speedy update.

   Do you know if there is a user support forum for the One? I can imagine that these little issues are going to be a real headache for the novice user that this simple device is marketed at – a.k.a. my wife . For example, our One was set to US keyboard layout which I only managed to solve after the live update produced an icon to change to a UK keyboard in the settings area.

6. Michael Walsh wrote, on August 10th, 2008:

   

   I’ve been seeing quite a few blogs/forums pop up and they’re worth a mention.

   The first is Aspire One Forum.

   Another is Aspire One User Forum.

   I’m sure there are more out there and I apologies if I’ve left any out. Plus, TheAcerGuy is about to have a revamp and there’s a forum section on the drawing board…

7. Jamie wrote, on August 11th, 2008:

   

   I am still unable to connect to msn on the Acer One I’m currently on. I open the live update and it begins to download all the available updates, but always stops just before the last one (180044, keyboard layout settings) so none of the ones that were downloaded before it are installed. Has anyone else received this error? What can I do?

8. marge wrote, on August 14th, 2008:

   

   hi there
   I have a problem a have this mini one and it works fine but when i need de web cam,, this opciones apeear disability and i cant start this service since i bought it but look at this :
   when i started up the cameraa out of msn it works but when it try to started up in msn i cant tell me why or what should i do

9. Michael Walsh wrote, on August 14th, 2008:

   

   marge

   This is the problem everybody is having with MSN on the Aspire One. You can chat but you can’t use the webcam features.
   It’s OK. It’s just a problem Acer has to fix with Microsoft. In a few days (hopefully) there will be a patch available for your version (language) from the Live update feature.

10. Jamie wrote, on August 16th, 2008:

    

    It ended up being an issue with the update servers and not my laptop. The webcam has worked fine for me for MSN, but the mic that’s built in hasn’t worked for me. Anyone else having this issue?

11. LENS wrote, on August 17th, 2008:

    

    I just purchased this little wonder today 8-16-08. When opened all the problems mentioned here in this blog were present in my minilaptop. I run and live update and after rebooting it. Like magic every thing solved. At least things I have found out were giving me problems. This piece if hardware is realy interesting and gives you exactly what it promises, connectivity. No bad for the acer guys. Good job.

12. Ana wrote, on August 17th, 2008:

    

    I have the same problem. I get, This network does not support this protocol. Whn i live update it, it freezes…… I was also wondering, is it possible to add the japanese language on here?

13. Morris Lee wrote, on August 17th, 2008:

    

    technically, everything is possible, ahahahah, but I do know for a fact that Vista Ultimate does have such feature, adding other “system” display language, so, I was able to get chinese working. (not that if this info helps, lol)

14. lanina wrote, on August 17th, 2008:

    

    did the live update, still cant get onto MSN (”Our protocol is not supported by the server”.)…anyone any idea what I can do to get this fixed?

15. Beth wrote, on August 17th, 2008:

    

    Got my one yesterdsy so i’m not an expert on it, what’s this live update jobby?

16. Michael Walsh wrote, on August 17th, 2008:

    

    Hi Beth.

    Welcome to the club. I got mine two weeks ago and I was sick for the first and on holiday for the second so in a way we’re in the same boat.

    The Live Update function is like an official source of updates that your Aspire One downloads and installs with a simple click.

    There can be any number of “bugs” that are sorted, smoothed or eliminated since Acer first installed your software and this is how you get the updates.

    The one causing the greatest problems at the moment is Microsoft Messenger. It seems that Microsoft changed its log-in protocols since the Aspire One was released and the version of Messenger installed is unable to connect to the Microsoft servers. Deliberate? Whatever, it’s a pain in the arse but slowly seems to be getting resolved. I just downloaded an update and now my Messenger works fine.

    You can get to the Live Update function by clicking on the SETTINGS icon from the home page (bottom right of your screen) you will bring up the settings window (obviously). Inside here, you will see the Live update icon (mine’s on the bottom left next to Touchpad).

    1. Make sure you’re connected to the Internet.
    2. Click on the Live Update icon.
    3. Click on “Update” and if there are any updates, they will be listed and you have the opportunity to install them all.
    4. Click on Install and your Aspire One will automatically download and install the updates for your netbook.

    Hope this helps,
    Michael

17. Michael Walsh wrote, on August 17th, 2008:

    

    @lanina

    I’ve been away for a week and when I got home this evening did a live Update and my Messenger problem (I couldn’t get the video function to work) seems to have gone away.

    I’m going to get in touch with Acer to find out why it’s not a universal fix but I have a feeling it’s got something to do with Simone’s comments in an earlier reply:

    Some users will have found inconsistent or even different contents when comparing their Aspire One installed-success.log files to others. It all depends on what language the operating system uses and the version of the operating system used in the preload. That’s why Mr. Rossi in Italy will have one patch while Mr. White from the UK does not and vice versa.

18. Beth wrote, on August 17th, 2008:

    

    Also the mic with the webcam is’nt working…

19. Beth wrote, on August 17th, 2008:

    

    And thank you

20. Michael Walsh wrote, on August 17th, 2008:

    

    No problem Beth.

    I’ve been fiddling with my own Aspire One all evening and I’m having the same microphone problems as you. I’ve tried re-adjusting the mic-boost settings by clicking on the speaker icon in the system tray (bottom right) which is the same as the Audio icon in the Settings menu but every time I record a video I’m getting no sound.

    Tomorrow I’ll have another play and will ask Simone but maybe in the meantime someone will come up with one of those “Duh!” solutions…

21. Ana wrote, on August 18th, 2008:

    

    Mr. Walsh,

    Please help meee…

    i just bought this yesturday and I dont know what the heck is wrong with mine. Im waiting for updates to be avaiable to be able to use messenger. But when i try to update now, It says updating failed, try again, ..im not sure if that is my computer, or there are just no updates. ALSO im going to JAPAn for a year and I was hoping to be able to write japanese as well on here but im not sure where to start… I mean, this thing has all the chinese languages but no Jp..it doesnt make sence to me

22. Morris Lee wrote, on August 18th, 2008:

    

    Ana, if all tries fails to update, to make sure it is not your machine’s problem, try other network, find a public internet network, give that a shot(eg. the library) other then that, i can not think of a better diagnostics solution.

    Good luck,
    Morris Lee

23. belv wrote, on August 18th, 2008:

    

    I’ve done all the updates and messenger still won’t connect.
    Everything else is working beautifully though it would be nice if it didn’t sleep when you shut the lid! But I guess that is peculiar to laptops. Oh and anyone know how to set up the “screensaver”?

    belv

24. michael. b wrote, on August 20th, 2008:

    

    hi
    just bought the aspire one pc..
    everything is good except messanger.. i read ur posts and did a live up date…. now says my pc is up to date, and still messanger doesnt work….
    please help

25. Michael Walsh wrote, on August 20th, 2008:

    

    michael. b
    They’re rolling out the fix country (language) by country (language). It’ll get to you soon.

26. Nicholas Ball wrote, on August 21st, 2008:

    

    Im having an unusual problem with my messenger…

    I did the update and everything worked fine!

    Then a day or so later, after rebooting, the messenger would go into the background (disapear from the dock) and close down… then it would start and try to connect.. and close down again after 5 seconds.. then close etc…. continuosly.

    The only thing I changed was the root password, by doing su sudo and then resetting the password… could this be the problem!?

    If so, how do I reset the password back to theoriginal one (which I don’t know what it is)?

    Thanks for your help in advance!

    Nick.

27. Morris Lee wrote, on August 22nd, 2008:

    

    I would just try reinstalling messenger, see if it helps

28. Nicholas Ball wrote, on August 22nd, 2008:

    

    How do you reinstall the acer messenger? Not on the list of removable and installable programs :S

29. Ria Marz wrote, on August 22nd, 2008:

    

    I am a Canadian user, and just bought my Aspire One.
    When MSN didn’t work, I found this forum, and ran live update.
    Now the error message changed, but messenger still won’t work.
    It spends a really long time trying to connect, and in the end, it says:
    Connection error from Notification server:
    Reading error

30. Morris Lee wrote, on August 23rd, 2008:

    

    If you guys are really in a hurry of using msn, you should try aMSN, the latest version works very fawless, as I am using it now too, I am currently dual booting ubuntu and windows(don’t want to use fedora anymore, uses too much space)

31. james wrote, on August 24th, 2008:

    

    hi
    i have just picked 1 up 2 day and i have the same prob so i did the update thing and wen i click it it pops up a just closes down n then keeps doing it and i cant stop it does any 1 no wot to do 2 stop it thanks

32. Ria Marz wrote, on August 25th, 2008:

    

    I tried getting aMSN but it doesn’t install… gives me an error after i follow all the instructions…

33. Dani wrote, on August 31st, 2008:

    

    hi i got my acer aspire one a few days ago i couldnt use messenger so i tried doing the live updates but since i have done the live updates my computer wont boot and i dont no what to do

34. Morris Lee wrote, on August 31st, 2008:

    

    Dani
    when you got aspire one, you should have a recovery cd, it is a white one with a orange circle in the middle, you need to have a external CD rom(USB based). then, insert the CD, during the boot up of the system, press F12 to select boot from the cd drive, follow the on screen instructions to restore your linux to factory defaults

35. Morris Lee wrote, on August 31st, 2008:

    

    And hello everyone, this has been a while for me to ask questions here, I got my nifty cute little aspire one, absolutely love it(my Aspire 5920 has lost my love)

    so let me start clear with my questions:

    1. How to start Acer MSN messenger (acerim) on system startup?

    2. Contact sorting to by default to “Status” sorting

    3. When I press ctrl+a I can’t select all, is that normal? can I enable it?

36. Han wrote, on September 2nd, 2008:

    

    Hi all. I got my acer one today. Its fab, but I just tried to do the live updates so that I could use Messenger and it doesn’t work. I’ve tried 3 times, and it comes up with the same error “Update list failed, do you want to retry?”
    Does anyone knoe what I can do to fix this?

    Any help would be greatfully appreciated.

37. Morris Lee wrote, on September 3rd, 2008:

    

    Han,
    THANK YOU SO MUCH, you just gave me a big relief. yes, then this should conclude that the linpus update page is down, as to when it will be up again I am not sure. but yeah, i did so many factory restore already!

    so just hold on to it for now, I am running without any updates, with manual firefox 3.0 installation, using pidgin instead of Acer IM.

38. Party Monkey wrote, on September 7th, 2008:

    

    I’ve been able use the Acer Messenger application to do audio/video web conferencing with Windows Live. But with Yahoo Messenger, I can only do video, not audio. The audio is greyed out.

    Any ideas? Very strange, because I thought most of the problems people had were with MSN/Windows Live, not with Yahoo.

    Thanks

39. Ria Marz wrote, on September 7th, 2008:

    

    Hi,

    MSN still doesn’t work. I recommend making a yahoo account, adding all your MSN contacts to it, and using it on the Messenger. Except you have to add contacts using web messenger ‘cuz the acer one won’t let you… odd?

    and CTRL+A doesn’t work for me either… did you figure out how to enable it?

40. stephanie wrote, on September 9th, 2008:

    

    hello, i googled and I found you. The post on messenger helped me. The thing is I just got my acer aspire one yesterday and am totally new to linux. I want to get my firefox updated, but i don’t seem to be able to do so. I read online that it’d help if there is an application manager like Fedora or sth, but there were so many torrents for download on the Fedora website and I had no idea which to download.

41. Alastair wrote, on September 9th, 2008:

    

    Hi, I “Googled” for help and found this forum. I see that there have been no posts since this time last year !! does that mean that all is fixed? Well on my Linux Aspire One I am STILL having trouble getting any messenger Programme working within the Aspire Messenger programme. Yes I have downloaded all available updates, but it still fails HELP !!!!
    Also I am not impressed by the “Aspire One” Mail client. On my Aspire it “Fails to connect” 98% of time, and when it does connect it does not download ALL the mail.
    I have left it set to “Leave a copy” on the server. but when I go to try again to download the mail, it must have marked the mail as being downloaded already. So.. Any one else still having Mail problems or Messenger Problems??? All help greatfully received.

42. Alastair wrote, on September 9th, 2008:

    

    Woops.. Yes I got the year wrong sorry all posts are current. Thanks

43. Alastair wrote, on September 9th, 2008:

    

    Hi Gang…. I found an answer… My Linux Aspire One uses “Mozilla Firefox” web browser.. In the TOOLS tab at the top, choose ADD-ONS. and look for a “Side bar programme called “Yoono”. I have added it to my Mozilla Browser, I now have MSN, YAHOO, and you can add other IM contacts from AIM, GTALK, MSN, and YAHOO.

    Hope this helps.
    At least I can “Chat” whilts travelling, I hope to figure out how to get the CAM working with Yoono.

    I am happy again

44. Morris Lee wrote, on September 10th, 2008:

    

    Hello, you don’t necessary have to use the one from firefox plugin, you can download pidgin. install fedora livna repository first. a quick google should have a guide to install pidgin, it was pretty easy i remember, I have XP btw.

    An update on my aspire one, I have got a 8GB SD card for my aspire one, therefor, I have 16 gb ish in total(in reality, primary drive is 7.51 GB, the SD card is 7.60 GB)
    I also got a small carrying bag(just got back from getting it) a small bag that is enough to hold the aspire one, maybe a small notebook, and the charger/powersupply, it is a single strap one.

    I will be getting either a 1GB or a 512 MB upgrade, I will post pics if I get a chance to use my mom’s camera by the time I get the RAM.

    Cheers!

45. stephanie wrote, on September 10th, 2008:

    

    And yes, other than being unable to update my firefox, I can’t seem to be able to record any sound with the microphone either. HELPPPPP!

46. Morris Lee wrote, on September 10th, 2008:

    

    I tried to reply to you steph, the other page is not posting right, here was my message:

    “steph, there is not need to download fedora, you can install firefox 3.0 from here http://macles.blogspot.com/2008/07/installing-firefox-3-on-acer-aspire-one.html WARNING! I have not found a way to set it up as default, you will have trouble opening pages from other programs which will launch original FF 2″

    I tried serveral times, then I saved the text.

    to enable sound record, click settings, Sound(or whatever it was called, I can’t remember) when the page opens up, go to the second tab, make sure the bottom of the first section is not muted, and make sure the volume level there is at least over 50% high.

    one note, ucviev, AKA the “Webcam” software, does not seem to record sound, so don’t bother test it there.

    cheers!

47. baz wrote, on September 12th, 2008:

    

    hye.. i have a problem with opening the aMSN. they always ask whether i want to install the patch or not. i click yes and they said the folder is not found!! can someone help me?

48. stuart wrote, on September 21st, 2008:

    

    when i try a video call i get the message below…csn anyone help..it connects briefly so i can see the other person then cuts off with the following message

    Laura wants to start a video call with you.
    You have answered the video call.
    Your microphone or webcam may be busy or not ready. Please check that they are usable and try again. If this doesn’t work, the problem may be with your IM server.

49. Morris Lee wrote, on September 21st, 2008:

    

    Baz, I suggest you remove aMSN and go back to AcerIM, it works better with thee machine.

    Stuart, check if you have your microphone unmuted, I recall it is muted on default. Desktop–> Settings –> Audio–> second tab you will see 2 colums, make sure non of them are muted or on the lowest volume.

50. BB74 wrote, on September 22nd, 2008:

    

    I wasn’t happy intially when i couldnt download msn live messenger, but after reading this site, i did all the windows update and its working now!

51. leanne wrote, on September 27th, 2008:

    

    Please tell me how i download msn messenger onto my acer aspire one as it doesnt seem to download as it would on a normal comp. Please take me through it from the beginning. My e-mail is leannec5@blueyonder.co.uk Thanks in advance

52. Morris Lee wrote, on September 28th, 2008:

    

    MSN will not install on the aspire one with the linux version(it is the version boots in about 20 seconds with big icons on the desktop separated into 4 sections)

    if you really need the original MSN client, you need to look into wine.

    however, if you are sure you have XP installed on your machine(usually comes with the 120GB hdd edition) then you should be able to install it no problem

53. leanne wrote, on September 30th, 2008:

    

    Im silly i didn’t see the messenger icon on my desktop so ive managed to get msn through that!! Thanks fo your help though. However i do have another question. Im trying to set up my e-mail on here and it keeps saying cant verify server so i’ve tried my blueyonder, hotmail and yahoo e-mail addresses and it wont recognise any of those servers, it just says failed to connect?? Any ideas?

54. leanne wrote, on September 30th, 2008:

    

    Sorted out how to get e-mail in but it wont go out…i’ve racked my brains and checked e-mail settings against blueyonder paperwork and its all right???? What else can i do…its so frustrating!

55. Morris Lee wrote, on October 1st, 2008:

    

    hotmail, yahoo mail just go no yahoo.com or hotmail.com to login there no? not sure about blueyonder. I personally would not use email clients such as outlook type(where it stores email on your HDD) which can be bad in a few ways:

    you loose your harddrive, bye bye, its gone forever.

    SSD now days had low write cycles, does not matter how much files you are writing on to the disk

    if one of the email containes viruses, hey, guess what? it is on your computer already!

    Just keep those facts in mind

56. Leona-Amy wrote, on October 11th, 2008:

    

    I can’t use msn on this either but I can’t download anything like wine. It refuses to let me dowload or install anything on here at all every time I try to extract the files like it tells me to it comes up with some sort of error.
    Scratch that part I managed to download but it won’t install its just a crapload of files. Whats going on there?

57. Morris Lee wrote, on October 12th, 2008:

    

    what edition do you have, linux one? you can’t install windows softwares unless you have wine, and you still need internet connection to install wine

58. stephanie wrote, on October 13th, 2008:

    

    oh goodness, I really don’t click with linux. I can’t get my canon MP160 working on my acer aspire one. HELP.

59. Morris Lee wrote, on October 13th, 2008:

    

    I am doubting that your printer is not supported by linux, I would suggest just use a windows machine to do that job. or you can install windows..

60. Oliver wrote, on October 21st, 2008:

    

    i have had the laptop for about a week now but still cannot get messenger to work. I have read the comments and followed instructions to run live update (which did work) but still messenger fails to work. I have no idea what to do?

61. nikki_lou wrote, on October 22nd, 2008:

    

    hiya ive tried to do live updates to get my messager to work but when it get to the last one it fails anyone else havign this problem please help thanks

62. nikki_lou wrote, on October 22nd, 2008:

    

    it come up with an error saying could not connect to undate sever it tell me to check my internet connection which is fine im on the internet no probs it just wont let me download live updates any advice please help

63. Morris Lee wrote, on October 22nd, 2008:

    

    linpus update server goes down sometimes, wait for at least 24 hours to be sure and try again.

64. Emma wrote, on October 27th, 2008:

    

    How can you make your own picture seen by contacts?
    I have changed my picture on the first window you see, which is Theo Walcott (not important, i know.) but then when talking to friends all that is seen is the silly acer messenger picture, which doesnt really tickle my fancy.:)
    Thanks if anyone can help!

65. Ariz wrote, on November 1st, 2008:

    

    I just got my Acer Aspire One today and absolutely love it, except for the msn thing. Just found this website, thanks for all the advice!

66. nikki_lou wrote, on November 1st, 2008:

    

    im still having problems i still cant get live updates and now my webcam dnt even work!!!

67. Morris Lee wrote, on November 1st, 2008:

    

    if you don’t have anything important, try a factory install, without updating, check your webcam, if it works, then it was a software problem.

68. Davery wrote, on November 8th, 2008:

    

    Hello.
    Just bought the aspire one for our daughter. However she cannot get on her msn messenger. The following message appears ” Connection error from notification server: unable to connect. Any clues please

69. Cher wrote, on November 14th, 2008:

    

    I am trying to use microphone on acer aspire one and this error comes:

    Your microphone or webcam may be busy or not ready. Please check that they are usable and try again. If this doesn’t work, the problem may be with your IM server.

    All settings of audio are NOT ON MUTE, please can u help??

70. Morris Lee wrote, on November 15th, 2008:

    

    Is it Windows or linux? What program are you trying to use the webcam and the microphone?

71. tiffany wrote, on November 23rd, 2008:

    

    this is a great site!

    does anyone know how to change the display name on an aspire one for MSN messenger? i’ve done it on the actual messenger on the computer, but it still remains an old display name. i’ve also changed it on my main computer as well and still the same thing. if i were to use MSN from my HP laptop, i can change it but when i use my aspire one, it does not change!!

    HELP! thank you =)

72. bryan wrote, on December 7th, 2008:

    

    hi..just purchased aspireone but it seems that i cant download the so called WINE,theres some sort of error w/c is the default arc….something..is there any problem on the location where i suppose to save my file?? or please could please..as in please post instruction how to download wine cuz i need to transfer files to my ipod… thanks

73. Morris Lee wrote, on December 7th, 2008:

    

    bryan, you need livna repository files, google for the installer, install that first, go to your terminal and type “sudo yum install wine”(I think thats it) and it should install all the necessary components for wine.

74. Mike G. wrote, on December 13th, 2008:

    

    I can get the webcam and mic to work with Skype no problem – but it won’t work at all with Facebook. I put in firefox 3 as my default (works fine btw), and did the Flash 10 upgrade from the adobe site.

    Now instead of getting the ‘webcam not found try again’ message in facebook (after allowing, etc.), now I dont get any prompts and see a spinning loading wheel, but it never loads.

    Any suggestions would be greatly appreciated – I thought the firefox 3 and flash 10 updates would fix it – though I needed to do them anyway.

    thanks,

    Mike

75. Mike G. wrote, on December 13th, 2008:

    

    Sorry – this is the AA1 running linux.

    thanks,

    Mike

76. robandjeanne wrote, on December 20th, 2008:

    

    Deaf microphone problem, anyone find a solution? My AA1 built in mic won’t pick up sound. Today I checked out one in Costco that was working. Easiest way to check is to use “sound recorder”. Since Costco’s AA1 works, the deaf mic is not universal.

    Someone said to uninstall Realtek completely from cp add/remove. Restart then reinstall it (from a separate copy). I think my mic started working once after this, but nest time AA1 powered up no mic.

77. sarah wrote, on December 25th, 2008:

    

    i need help .. i cant log in on my messenger using the aspire one .. my account is a hotmail account and every time i try to sign in i get a message that says
    “Our protocol is not supported by the server.”
    can anybody help me ?
    sarah

78. rachael wrote, on December 25th, 2008:

    

    i have exact same problem as above.

    whats going on with msn? and whats a protocol?
    my new aspire one is working fine except for that.

    rachael

79. amy wrote, on December 25th, 2008:

    

    i really need help to find out more on how to download msn onto my acer computer. i am really finding this a struggle. if any one can help me then could you leave a replie on this acer guy website. many thanks amy x

80. Morris Lee wrote, on December 25th, 2008:

    

    @sarah, rachael

    Use the live update then try again.

    @amy, do you have linux or windows?

81. jessica wrote, on December 26th, 2008:

    

    hi
    i got an aspire one for Christmas but i cannot log on to the msn it just says `Our protocol is not supported by the server`.
    what should i do ?
    if i have to update, which one should i upload ?
    jessica x

82. jessica wrote, on December 26th, 2008:

    

    please help me
    after reading the comment above my first comment i looked on http://www.acer.com/aspireone/updates and i still dont no which 1 to download or how
    please could sum1 tell me which 1 to use and how to download it
    thank you

83. Chris wrote, on December 26th, 2008:

    

    Got the wife one not long ago and works perfect so i got one of the kids one for christmas and i keeps failing with the updates so she is unable to log into msn messenger, is live update down or is it due to the amount of people trying to update because of them getting them for christmas?

84. Morris Lee wrote, on December 26th, 2008:

    

    @Chris ,

    Sometimes it is down, just gotta wait for it. I am pretty sure there are a lot of purchases of Aspire One during the holidays(as gifts) so everyone is trying to update, trying to get msn working to tell everyone on his/her friends list about his new cute little awesome laptop

85. GEORGIA wrote, on December 26th, 2008:

    

    Well, I’m trying to sign into the acer messenger on my acer laptop but its still not letting me
    all it says is our protocol is not supported by our server
    and i really need messenger!
    can u help?

86. Michael Walsh wrote, on December 26th, 2008:

    

    Sorry Giorgia,

    The only thing we can all suggest is that you do a Live Update then reboot, another Live Update and then reboot etc.. ’till you’re all out of Live Updates.

87. GEORGIA wrote, on December 26th, 2008:

    

    I had no idea what u said then
    because I’m not that good at handing computers when they get into situations like this

    ive tried everything but i just cant get messenger

88. GEORGIA wrote, on December 26th, 2008:

    

    But how do u get onto live updates ?

89. LOUIS wrote, on December 26th, 2008:

    

    Click on prefrences and it should be there..live update..i got and aspire one yesterday its took me 5 hours to update but i think i nearly have them all..does anybody know how to get java workng.it says not initialized what can i do??? ,

90. dawn wrote, on December 26th, 2008:

    

    hi there i got 2 acer aspires .. linux.. for christmas 1 for my daughter and one for me mine is fine but rosies msn doesnt work i’ve set off the updates but its soooooo slow and you can’t seem to choose just the ones you want, do i just have to be patient, do they take hours.
    another question what about a firewall and virus protection, i daren’t look at my banking and other personal stuff, cheers for any help, dawn

91. jessica wrote, on December 26th, 2008:

    

    my msn still wont work
    i have done the live update and on the last 1 an error occurred.
    i reloaded my computer and my msn still will not work
    can anybody help?

92. will wrote, on December 26th, 2008:

    

    hey
    i’m having the same problem as jessica, and now live updates wont work at all
    does anybody know if there is a problem with live updates or something, its getting a little annoying
    i’d appreciate any kind of help
    thanks

93. Paige wrote, on December 26th, 2008:

    

    Hi
    my msn is working alrite on my acer aspire one yet sometimes it wont let me reply to people becuase ‘the timout occured’ its becoming increasingly annoying, why does it do this??

    and it is annoying when you can only go on webcam to one person, can you have an external webcam that will let you go on to more than one person??

    Any advice please

    Thank you

94. dawn wrote, on December 26th, 2008:

    

    been patient, it ran updates and then had an error on the last one,it said no connection even though it was at 100per cent then shut off the live update, no change to comp at all re msn, help!!!

95. Daniel wrote, on December 26th, 2008:

    

    I had my live update running all day yesterday and it just about managed to install most of the updates. I’m glad it finally installed the messenger update because thats all i really wanted, its a bit stupid that you cannon choose which ones to download because i don’t exactly need a Czech language download.

    Tip for people struggling – use a wired connection. Wireless just isn’t fast enough to download the bigger updates.

    I now have a problem myself though, since installing them i have connected to messenger once, i now have an ‘unable to connect’ message appear every time i try. It also keeps closing the messenger program when i log in, and changing my settings when it does so. I can’t possibly be having software problems already can i?

    Wish i’d gone for windows xp tbh.

96. Michael Walsh wrote, on December 26th, 2008:

    

    Guys – all of you – I’m sorry you’re going through this.

    @Giorgia – Depending on when the place you purchased your Aspire One from ordered it from Acer, your Aspire One has a software “date stamp” (the way it left the factory). As a result, some need more updates than others to bring them, well, up to date, but a general rule of thumb is a couple of hours…

    Daniel’s comment on using a wired connection is a very good one.

    The only thing I can recommend to all of you is to keep trying with Live Update. I say this as it hasn’t failed yet since the Aspire One first appeared.

    This problem arose almost immediately after Acer introduced the Aspire One, when Microsoft changed the way the software talks to the messenger service (protocols) and hence the need for an update.

    Linux is a strange beast and it’s not the easiest of transitions to make but as long as you don’t fiddle and hack like a maniac, you should be able to get it working just the way you want it.

    Sometimes Live Update gets overloaded and judging by the traffic boost I had yesterday, many thousands of you are doing exactly the same thing at the same time.

    Patience, and keep coming back here for moral support

97. jake-jon wrote, on December 27th, 2008:

    

    hi on my aspire one messenger i try to put webcam on but cant seeem to do it coz its greyed out what do i do to stop this

98. Stephen wrote, on December 27th, 2008:

    

    Those of you with kids going nuts because they can’t use their shiny new Aspire One to use MSN with Messenger application. Use the brower to go to http://webmessenger.msn.com where they can use the online version of MSN. Peace restored in our house until Messenger app problem is sorted

99. James wrote, on December 27th, 2008:

    

    I get the same live update problem. It has 3 updates remaining, Photo master, update remover patch and support for Huawei CM patch (the last one allows you to uncheck it and I have).

    It gets to 100% and then says error cannot connect to server. Even though it has fully downloaded the patches so I would not think it needs to connect to the server.

    Also if I click on history it says:
    Could not fill updates list

    I think Live update must be broken as the latter error does not require any internet connection so it’s not a slow server problem. I wonder if it is broken because it was half way through updating when it gave an error.

100. Zoe wrote, on December 27th, 2008:

     

     hi i have brought an acer one laptop and are facing the same problems that i cant access my hotmail account on it. i have tried the updates and it is still saying that the protocol is not supported by the server. is there anywhere i can download the update from so that i can access my hotmail account asap.

101. Michael Walsh wrote, on December 27th, 2008:

     

     If… you’re not getting anywhere as the Live Update server seems to be.. emm… “having difficulties” and you need MSN in a hurry, use Stephen’s suggestion above.

     Go online and head off over to http://webmessenger.msn.com

     It’s the web version of Messenger.

     Once you’ve reassured everyone you’re still OK despite Linux’s best efforts to ruin your Christmas, do another Live Update.

102. danielle wrote, on December 27th, 2008:

     

     helpp !!!!!! i carnt get on msn messenger on my new acer notebook

103. Ceej wrote, on December 28th, 2008:

     

     Why couldnt Linux Be normal

     Fuck sake

     Ty for the help

104. Morris Lee wrote, on December 28th, 2008:

     

     @danielle,

     Please try the live update, if it fails, have some patience and wait for the server to be available again.

     @Ceej,

     Linux is normal, it is just the MSN client that Acer(or someone that Acer paid) made was not as universal to the MSN service updates. An update has been provided, just that everyone is updating, overriding the server’s bandwidth.

     And please use more gentle language here, by this time, lots of kids uses internet, and (for sure from this christmas, lots of them is got an Aspire one, thus viewing this page)

     Happy new years guys~

105. Paul E wrote, on December 28th, 2008:

     

     Hi All – I have been trying to complete the live update for a number of days now – the updating section is getting quicker every time i do it but fails saying I have no network connections , although I have full internet access with no break inn signal – evern tried usung a network cable straight into the router – has anyone any idea if this is 100% server problems due to high dermand – and if so when the update will be working as normal – Thank Paul

106. jessica wrote, on December 28th, 2008:

     

     hii
     the sound on my computer will not work i have turned the volume up to 100% but it will still not work any suggestions ??
     thanks jess

107. Adam wrote, on December 28th, 2008:

     

     Paul, I’m having the same problem and have also tried an ethernet cable instead of wireless. I’m sure that it must be their end. I’m considering putting XP on my acer now, it’s rediculous!

108. jake-jon crowdey wrote, on December 28th, 2008:

     

     when i try to turn on my webcam the options are greyed out so i cant turn it on wot do i do too stop it from being greyed out on my messenger

109. elmack wrote, on December 28th, 2008:

     

     Just completed Linux live update as you suggested. Messenger version listed as 1.02.3003. Family running XP and just downloaded latest version of Messenger for XP. We can now text each other on Messenger, but webcam not working. Their machine says mine is out of date … mine says their software is too old. Any ideas?

110. Paul E wrote, on December 28th, 2008:

     

     Adam – I have just loaded the recovery disc via a USB memory stick and followed the instructions that came with the disc- I then reloaded the live update and all is well on both the live update and MSN front – All working well and as expected including the webcam on MSN.

     I did notice the software on the recovery disc was a newer version than the software orginally loaded onto my Aspire 150 – maybe that was the problem.

     Hope it works for you.
     Paul

111. mark gold wrote, on December 29th, 2008:

     

     Hi,
     Please can somebody help me out, I bought a acer aspire one for my Japanese wife and we can not figure out how to change the keyboard to Japanese layout/style, there seems to be a lot of languages to choose from including about 15 different types of Chinese but no Japanese!
     does anyone know how I can do this?

     Mark

112. samantha m wrote, on December 30th, 2008:

     

     gahh,
     ive updated that live thingyy mc bobby.
     butt i cantt go on messenger *(N)
     im getting s headache from thiss.
     please help
     x

113. lee martin wrote, on December 31st, 2008:

     

     heres my problem ive had my acer asprie one for a few days now but have been unable to connect to msn “our protocol is not supported by the server” ive tried the update but it gets to the last one and stops for no reason saying “cheak internet connection witch is fine” wich means i am unable to install the neseserry patch for messenger

     please help me

     lee

114. Morris Lee wrote, on December 31st, 2008:

     

     keep trying, just the server is trying to overcome all the request with all the aspire one purchases

115. Mike DeSantis wrote, on December 31st, 2008:

     

     I am stuck. Got the Aspire one for my wife and am running Live Messenger. The messaging capabilities work fine, but the webcam can’t be used. The error message says: “We couldn’t start your camera device. Please check that your camera is not currently in use by another program then try again”.

     There is no other program running, and I know the webcam works because I can get it to display by running the Acer CrystalEye Webcam application.

     Any ideas?

116. samantha m wrote, on December 31st, 2008:

     

     how come i can’t go on the cam
     to more that one person ?
     &+ sometimes i ccant go on at all =/
     HELP!
     x

117. Becca wrote, on December 31st, 2008:

     

     Can’t get webcsm to work on msn !
     Will someone please go through it step by step with me please..

118. Kjetil wrote, on January 2nd, 2009:

     

     I just got the Acer One, and is now up to date with updates (Messenger 1.02.337), but it still bugs on all the protocols.

     “Your MSN Messenger account socraton@root.no is error
     Connection error from Notification server:
     Reading error”

     This comes up a couple of times an hour, and it disconnect and connects again. Same with the other protocols.

     Is there a fix I don’t know of, or what’s up?

     Thanks,

     Kjetil Guttormsen

119. Jeffrey Cheung wrote, on January 2nd, 2009:

     

     Hi aLL,

     There is Jeffrey Cheung from Linpus Technologies, Inc. The linux version is my company product. I noticed that people here may need some assistance.

     In fact, you all could send your problem to helpdesk@linpus.com for assistance.

     ==>
     Hi Paul E, may I ask the OS version for recovery DVD and original bundled OS

     ==>
     Hi Kjetil Guttormsen, may I ask the same thing to you and tell me if your MSN connection is still having problem.

     Best Regards,

     Jeffrey Cheung

120. NEIL wrote, on January 2nd, 2009:

     

     HI ALL, I BOUGHT 3 OF THESE ACERS, 1 FOE EACH OF THE KIDS, ONLY ONE WORKED FINE, THE OTHER TWO I HAD TO DO ALL THE DOWNLOADS, ONE OF THEM TOOK 10HOURS, THE DAY AFTER I DID THE OTHER ONE IN UNDER AN HOUR, HIGH TRAFFIC I BELIEVE.

     I AM STILL HAVING PROBLEMS ON 2 OF THEM WITH SOUND DURING VIDEO CHAT, BASICSALLY NO SOUND…. HELP

121. Michael Walsh wrote, on January 2nd, 2009:

     

     Hi Jeffrey,

     Many thanks for dropping by – your thoughts and insight – not to mention your contribution to the conversation – are more than welcome.

     Michael

122. Kirsty wrote, on January 3rd, 2009:

     

     Hey i got my acer aspire one a couple of days ago and my messenger didn’t work so i attempted the live update and ive done it loads of times since and every time it says it failed. Some comments say it could be because it’s down or whatever but does anyone have any idea how long it will take to work? Or is there another problem??

123. Michael Walsh wrote, on January 4th, 2009:

     

     As part of the letter I received from Acer Software Product Management team, I’m going to simply paste in the replies to *some* of the issues that have arisen in this post.

     It is by no means exhaustive but should go some way to clarifying some of the problems you guys are having.

     Many thanks to Sandy, Campbell and Gianpiero for getting this to me.

     1. @Beth “the mic with the webcam isn’t working…”
     ANS: This is an unfortunate limitation of UCView.

     2. @Party Monkey “I’ve been able use the Acer Messenger application to do audio/video web conferencing with Windows Live. But with Yahoo Messenger, I can only do video, not audio. The audio is greyed out.”
     ANS: This is a limitation of Yahoo Messenger. We support Webcam sharing only.

     3. @Leona-Amy “I can’t use MSN on this either but I can’t download anything like wine. It refuses to let me download or install anything on here at all every time I try to extract the files like it tells me to it comes up with some sort of error.”
     ANS: Users try to install Microsoft MSN client to Linux and have some trouble. This needs a virtual machine to simulate Windows and there is no guarantee it will work smoothly.

     4. @Cher “I am trying to use microphone on my Acer aspire one and this error comes:
     Your microphone or webcam may be busy or not ready. Please check that they are usable and try again. If this doesn’t work, the problem may be with your IM server.
     All settings of audio are NOT ON MUTE, please can u help??”
     ANS: This error message occurred when another application is using the webcam or microphone, while user enable video chat.
     Users need to close the program before enabling a video call.

     5. @tiffany “Does anyone know how to change the display name on an aspire one for MSN messenger? I’ve done it on the actual messenger on the computer, but it still remains an old display name. I’ve also changed it on my main computer as well and still the same thing. if I were to use MSN from my HP laptop, I can change it but when I use my aspire one, it does not change!!”
     ANS: Microsoft MSN client 8.5 will save User name and description to MSN server. So when the user signs into his or her MSN account from another computer, they can retrieve the name and description.
     The Messenger on A1 now doesn’t support this version. We’re working on this feature now and will provide a live update when it’s ready.

     6. @Mike G. “I can get the webcam and mic to work with Skype no problem – but it won’t work at all with Facebook. I put in Firefox 3 as my default (works fine btw), and did the Flash 10 upgrade from the adobe site.
     Now instead of getting the ‘webcam not found try again’ message in Facebook (after allowing, etc.), now I don’t get any prompts and see a spinning loading wheel, but it never loads.
     Any suggestions would be greatly appreciated – I thought the Firefox 3 and Flash 10 updates would fix it – though I needed to do them anyway.”
     ANS: That is Flash player problem. Some web-based messenger systems use Flash to access the Webcam and Microphone for video calls, but it does not seem to work on Linux. Need to check in more detail.

     7. @robandjeanne Deaf microphone problem, anyone find a solution? My AA1 built in mic won’t pick up sound. Today I checked out one in Costco that was working. Easiest way to check is to use “sound recorder”. Since Costco’s AA1 works, the deaf mic is not universal.
     Someone said to uninstall Realtek completely from cp add/remove. Restart then reinstall it (from a separate copy). I think my mic started working once after this, but next time AA1 powered up no mic.
     ANS: Suggest adjusting the volume control. adjust “Capture” volume , select internal Mic as “input source”.

     8. @sarah “I need help .. I cant log in on my messenger using the aspire one .. my account is a hotmail account and every time I try to sign in I get a message that says
     “Our protocol is not supported by the server.”
     can anybody help me ?”
     @rachael “I have exact same problem as above.
     whats going on with msn? and whats a protocol?
     my new aspire one is working fine except for that.”
     ANS: Do a live update – it will fix this issue. Please check the Messenger version is 1.02.3003 after update and reboot.

     9. @Chris Got the wife one not long ago and works perfect so I got one of the kids one for Christmas and i keeps failing with the updates so she is unable to log into msn messenger, is live update down or is it due to the amount of people trying to update because of them getting them for Christmas?
     @Morris Lee >Sometimes it is down, just gotta wait for it. I am pretty sure there are a lot of purchases of Aspire One during the holidays(as gifts) so everyone is trying to update, trying to get msn working to tell everyone on his/her friends list about his new cute little awesome laptop
     ANS:We need to improve the infrastructure.

     10. @Paige “Hi, my msn is working alrite on my acer aspire one yet sometimes it wont let me reply to people becuase ‘the timout occured’ its becoming increasingly annoying, why does it do this??
     and it is annoying when you can only go on webcam to one person, can you have an external webcam that will let you go on to more than one person??”
     ANS: This is due to network problem, the bandwidth or a weak Wi-Fi signal. Try to increase the signal strength from the WiFi access point if you can.
     For webcam sharing, A1 Messenger only supports one to one. This is our limitation on the linux platform.

     11. @jake-jon “hi on my aspire one messenger i try to put webcam on but cant seem to do it coz its greyed out what do i do to stop this?”
     ANS: A1’s Messenger doesn’t support webcam sharing for Gtalk and AIM due to tech. limitation on Linux.

     12. @elmack “Just completed Linux live update as you suggested. Messenger version listed as 1.02.3003. Family running XP and just downloaded latest version of Messenger for XP. We can now text each other on Messenger, but webcam not working. Their machine says mine is out of date … mine says their software is too old. Any ideas?”
     ANS: Suggest to upgrade XP to use Windows Live Messenger 8.1 or 8.5. That can be downloaded from Microsoft web site.

     13. @Mike DeSantis “I am stuck. Got the Aspire one for my wife and am running Live Messenger. The messaging capabilities work fine, but the webcam can’t be used. The error message says: “We couldn’t start your camera device. Please check that your camera is not currently in use by another program then try again”.
     There is no other program running, and I know the webcam works because I can get it to display by running the Acer CrystalEye Webcam application.”
     ANS: This user seems to be using the XP version. This is a Error message from Windows Live Messenger. May need to fix the XP webcam driver.

     14. @Kjetil “I just got the Acer One, and is now up to date with updates (Messenger 1.02.337), but it still bugs on all the protocols.
     “Your MSN Messenger account socr…@root.no is error
     Connection error from Notification server:
     Reading error”
     This comes up a couple of times an hour, and it disconnect and connects again. Same with the other protocols.
     Is there a fix I don’t know of, or what’s up?”
     ANS: This is caused by unstable network. Please try to make the Wi-Fi signal stronger. If the Wi-Fi router is yours, you can adjust it from your Router’s settings page.

124. Sarah wrote, on January 6th, 2009:

     

     Hey, I’ve run the live update and it’s installed fine but MSN still says unable to connect and will log in now and again but only for a few mins then it will disconnect again. Please help me lol

125. Tommy wrote, on January 6th, 2009:

     

     Though I have used liveupdate etc the problems with webcam persists. I’ve tried downloading programs, but it really doesnt seem to run. My laptop operates on a linux system.

     What else can i do..

     Is there a reccommended protocol to follow when you buy one of these acer aspire 1 to get everything up to date

126. FRANK wrote, on January 6th, 2009:

     

     how do you fix the webcam driver

127. beckie wrote, on January 6th, 2009:

     

     im so upset i got this acer net book aspire one laptop for xmas and ive had nothing but trouble. after having to update for msn messenger for a week! it took a whole day to finally download!…then it wouldnt open properly! finally now it does so the LIVE UPDATE WORKS dont give up. last night i tried the webcam for the first time it was perfect, evn did video calls! then logged on again tonight and it wont let me click it! the options are greyed out and done everything i can but it will NOT work! then i couldnt change my msn name! how do i make my cam work? as it did before! and i havent changed any settings!

     thanks xx

128. beckie wrote, on January 6th, 2009:

     

     forgot to mention, it works in the fun section fine and i can take pics, it just doesnt work on msn uurrgghh lol x

129. Taylor wrote, on January 7th, 2009:

     

     When i sign on messanger…It says its already in use! I tried everything and still no answers.I got an acer guy to come in and he set it up but i think he may have forgot the webcam.Please please help me!!

     Thankss!

130. Paul E wrote, on January 7th, 2009:

     

     Attn – Jeffrey Cheung

     Jeffery – Sorry for the delay been away from home.

     The software I loaded was Linpus Linux Lite v1.0.9.E.

     Sorry I have lost the note a had for the previous software that came preinstalled – I think it was V1.0.8.

     Hope this helps
     Paul

131. Dave Pearson wrote, on January 9th, 2009:

     

     MSN Messenger doesn’t work for me either. The letter Michael received from Aser Software Product Management Team said “ANS: Do a live update – it will fix this issue. Please check the Messenger version is 1.02.3003 after update and reboot.” However, after an update in the UK on ( January I rebooted but my Messenger is 1.01.3014.

     How do I update to a specific version?

132. robandjeanne wrote, on January 9th, 2009:

     

     XP AA1 with 160 GB and 6 cell battery. Deaf mic problem persists. Suggestion was to increase volume control, select “Capture” volume, and set input source to internal mic. Are you talking linux? In XP I haven’t seen any way to specifically set the input source , and have never seen capture as a choice. In XP I’m dealing with Realtek’s Sound Manager and know how to select mic and adjust volume there. Can do similar operations as Realtek from Volume Control (the speaker icon). I’m sure I’ve selected mic and cranked up volume but still have deaf mic.

     Since the external mic works, it does appear that internal mic has not been selected, but there is no specific internal mic choice in XP. Since I’ve had the mic working 3 times only to revert to deaf mic after next power up, I believe it is just a software problem. I need to solve it soon or send the unit back.

133. Morris Lee wrote, on January 9th, 2009:

     

     @Dave Pearson,

     Did the update went successfully? any error messages?

     @robandjeanne,

     Sounds like your audio is not configured correctly, make sure you have the driver packed by acer, not from realtek official site, this might be able to fix the problem in XP.

     Another thing to remember, remove all the previous audio drivers, reboot, THEN install the new one

134. Michael Walsh wrote, on January 10th, 2009:

     

     Dave,
     Yours is an interesting question. I know that one of the problems with the Aspire One Live Updates is that different patches are released to different countries at different points but I’m not sure this is the case here. I’ll send your message to Acer tech support and will let you know what their answer is OK?

135. Matt wrote, on January 12th, 2009:

     

     dear Mr Walsh

     my one messenger has been acting weird lately. it deleted some of my contacts for an unknown reason and also kept getting a message saying that it can only do 4 things (like default emoctions) things like that. it works (at the mo) touch wood but the call button and nudge button r greyed out

     can u help?

     thanks

136. robandjeanne wrote, on January 13th, 2009:

     

     Still have deaf internal mic (xp home). I have downloaded the Realtec HD driver from acer (this is the only audio9 driver they show on acer-euro. There may be other audio drivers I should be removing and reinstalling, but they are not listed on the acer site.

     Where do you get the Live Update, and can you get it for the xp? Thanks.

137. Teri wrote, on January 13th, 2009:

     

     hi… pls someone help me…
     i got my acer aspire about 8 days ago… the main reason why i bought it is to use msn with webcam.. when i fist got it the first day my msn and webcam were fine… but the second day my webcam stoped workin.. my msn is all ok but just wont let me use webcam… but outside of msn my webcam works all fine.. just dont let me use it in msn! soo i did a ststem recovery restarted every thing then it was ok and webcam worked again but then the next day im back with the same problem my webcam on msn dont work! what can i do? someone pls help???

138. robandjeanne wrote, on January 13th, 2009:

     

     When you do sys recovery, doesn’t this wipe off any sw you put on? I wonder if creating a sys restore point, then restore would be less drastic? restore=start,run,restore Restoring takes a minute or so, but might work.

     My deaf mic is a similar problem in that I had it working 3 times (can’t duplicate what I did) but next power up no mic.

     /

139. Morris Lee wrote, on January 13th, 2009:

     

     @robandjeanne,

     There is no live-update for the XP version, only windows update. if all fails, please try Factory default with the recovery disk, YES IT DOES WIPE ALL SOFTWARE YOU HAVE INSTALLED.

     you CAN do system recovery from a restore point, to the point where you know the problem did not exist. Click start, right click on My Computers, Click Properties, Select System Protection Tab.

     @Teri,

     Do another restore, but, other then logging on or change any settings, go straight to the live update, when you finished updating, do a couple restarts, THEN try MSN again.

     Cheers!

140. Paul wrote, on January 13th, 2009:

     

     I have a little problem with the MSN when I click the msn Icon, doesn’t do anything, and the little icon of the msn on the right side of the bottom, doesn’t appear . I need a little help here.

141. robandjeanne wrote, on January 13th, 2009:

     

     With xp home acer provides a way of just re-installing the drivers via their acer recovery. In other words you don’t have to do acomplete system recovery. So for example when I am having trouble with the internal mic (deaf mic) I might want to try reinstalling the Realtek HD drivers. The last couple times I’ve tried acer-euro either the downloaded file was corrupt or they said the page was not available. Acer needs more than just one place to get these drivers imo.

     However it looks like the exact same version of the drivers are available in acer recovery right on my aa1. Start,acer recovery management, reinstall applications/drivers,contents then only reinstall the Realtek Audio 5.10.0.5628 drivers. Since this looks like the same version as on acer-euro, shouldn’t this be as good as trying to download from the overly busy acer-euro site?

142. Charbel Bassil wrote, on January 15th, 2009:

     

     when i fist got it the first day my msn and webcam were fine… but the second day my webcam stoped workin.. my msn is all ok but just wont let me use webcam… but outside of msn my webcam works all fine, if invite somone to c my cam or to cam 2 cam it says

     “We couldn’t start your camera device. Please check that your camera is not currently in use by another program, and then try again.”

     what should i do? Any Idea Plz

143. Charbel Bassil wrote, on January 16th, 2009:

     

     the msn i am using is the new 2009 live windows messenger.
     My aspireone came with Xp windows.
     Do u think that the new msn don’t work well with Xp that is why i am having this webcam problem?
     What do u think?
     thank u

144. Morris Lee wrote, on January 16th, 2009:

     

     @Charbel Bassil,

     Open Device manager by going to start-> right click on “My Computer”-> Click “Properties”-> Select “Hardware” tab-> Click “Device Manager”

     when it opens, find your webcam under the imaging devices, right click and click disable, once disabled, right click to enable again.

     now try again in MSN

145. Teri wrote, on January 16th, 2009:

     

     hi again.. i tryed what you said to do… (another system restore and go straight to updating) but my webcam on msn still not working! but outside of msn works fine. i also disabled my webcam and then enabled again but still webcam dont work! any other ideas on what i could try?
     is it harmful to keep doing system recoverys?
     thanks in advance

146. Charbel Bassil wrote, on January 16th, 2009:

     

     i am so thankful Morris Lee but i tried it and it did not work the cam still making the same problem on live windows messenger.
     I don’t know what to do.

147. Morris Lee wrote, on January 17th, 2009:

     

     @Teri + Charbel Bassil,

     you know, at this time I would try removing MSN 2009, download something older like MSN 8.1(I have always been using this one since 8.5 release) MSN 8.1 is very stable and I think the user interface is more organized. Webcam has always worked for me on MSN 8.1

148. sophie wrote, on January 19th, 2009:

     

     hi i got an acer one notebook for christmas and just cant sign into msn i have done all the updates and it says there is no more to do. i got told to download amsn, but it wont let me it says it cannot instal the patch.
     what do i do? this is driving me crazy. i dont like linux!
     please help

149. Jade wrote, on January 19th, 2009:

     

     hey , i got a acer one laptop for xmas and i am unable to get onto the messenger built into the laptop. so i went onto another site that was able to sign me in , you can also use your webcam on these sites but when you send the webcam i can see other people and they cant see me , whats rong with it ?

     Jade x

150. Daniel wrote, on January 20th, 2009:

     

     Invalid certificate chain
     The certificate chain presented for contacts.msn.com is not valid.

     Keep getting that error message while trying to log in to messenger (Linpus). The only way around it is to use a windows messenger compatible service, which means i cannot use webcam or mic.

     I’d prefer to have full use of msn, and so would like to know if there’s a fix for this error. If not, i’m probably selling this thing as its been nothing but trouble.

151. Matt wrote, on January 21st, 2009:

     

     Daniel,

     i have had this problem too, i contacted acer about this and other problems i have been having with the messenger function and they said “the issue you have described is one of a software related nature”. That didn’t help me at all!

     any help to you Daniel or anyone else for that matter?

152. Morten wrote, on January 22nd, 2009:

     

     HI, i got exactly the same error message as you, certificate chain problem. Hope anyone got a solution for this problem. Btw the error occured suddenly, webcam, mic etc worked perfect before. I have downloaded all the updates for with the updates icon here, no more updates to download. Uhh, i’m a linux noob..

153. Peter wrote, on January 22nd, 2009:

     

     I too am having the same trouble. It bothered me so much that last night I did a fresh install on my aa1 with linux. Totally amazed how quick it took, and how easy it was. But it didnt fix the trouble with messenger complaining about the certificate chain problem.

     Hopefully Acer will be inspired to write a fix for this before we all get fed up!!!

154. Paul C. wrote, on January 23rd, 2009:

     

     Having the same problem too! With Linux

155. Morris Lee wrote, on January 23rd, 2009:

     

     Guys, please hold on to your hats, I will be able to test the linpus problem in a week(possibly the 29th) please be patient!

156. Charbel Bassil wrote, on January 23rd, 2009:

     

     Finally my webcam is working again on my Live Messenger 2009
     U just go to this site

     http://www.messengerplus.ms/uk/

     and download Messenger Plus! Live 4.79.353 Beta
     and ur cam will work again

157. Matt wrote, on January 24th, 2009:

     

     hello there,

     i have found a website called http://www.ebuddy.com

     which is a messenger service on the internet. just log in as you would on msn and your away. I have started using it since my messenger hasn’t been working, it is very good. Slightly different to windows live messenger but all in all does the same job!

     i am not sure about webcam though i havent tried!

158. Peter wrote, on January 24th, 2009:

     

     Hi Again, there were 2 patches available from Acer on friday. Since i have downloaded and installed them I have yet to have another problem with messenger. My certificate chain problem is gone. Curious to know if everyone elses has cleared as well!

159. Matt wrote, on January 25th, 2009:

     

     Hello again

     peter, thank you very much for the tip. it has worked like a dream! (for the moment) touch wood everything should be fine from now on. thanks again.

     i am over the moon!!!!

160. Morten wrote, on January 28th, 2009:

     

     Everything works fine here too, messenger with webcamera.. Thanx for helping out.

161. Shehmir Shahid wrote, on January 28th, 2009:

     

     Hello,

     I have a problem using webcam on Msn live messenger, following error appears when i press the video button;

     We couldn’t start your camera device. Please check that your camera is not currently in use by another program, and then try again.

     And when i call a computer, following error appears;

     Your computer does not have a sound card, or a sound card is not selected.

     Messenger is not available right now. Please try again later. (0×8ac70004)

     Any advice on how to fix the problem

     Thanks

162. Morris Lee wrote, on January 28th, 2009:

     

     @Shehmir Shahid,

     did you ever reinstalled your windows?

163. Marcela wrote, on January 31st, 2009:

     

     Hi,

     I dont know much about computers but I am trying to get to work the webcam on messenger of my Acer ONE. I undertand that I will need to download 2 patches…. where can I find them???

     I have the same problem that everyone else have, my webcam is not working with Windows life messenger.

     Thanks

164. Matt wrote, on February 1st, 2009:

     

     @ Marcela

     do you have windows or linpus linux lite as your operating system?

     because if you have linpus linux lite, at the bottom right hand corner there is a tab that says “Settings” (left of “Help”) click that then click “Live Update” (3rd from left on bottom row)

     Sorry but if you have windows as your operating system then i don’t know where your live update function would be.

165. Nicolle Reeves wrote, on February 1st, 2009:

     

     I got given my Aspire One for my birthday and being still in my teens and my family being incapable of understanding any technology, i would really appreciate it if you could give me step-by-step tips on how to get my messenger to work. and also – why wont my bluetooth stick work?

     sorry about the inconvenient hassel.

     Nicolle

166. Matt wrote, on February 1st, 2009:

     

     @ Nicolle

     what is the problem with your messenger?

     + what is your operating system?
     Linpus Linux Lite?
     Windows?

167. Nicolle Reeves wrote, on February 1st, 2009:

     

     Protocol not supported by server. i’m probably missing something. am i?

     not sure whether it’s obvious, but i’m completely hopeless at this sort of thing.

168. Nicolle Reeves wrote, on February 1st, 2009:

     

     Definitely NOT windows.

169. Morris Lee wrote, on February 2nd, 2009:

     

     @Nicolle,

     for bluetooth, download this

     ftp://ftp.work.acer-euro.com/netbook/aspire_one_110/linux/application/bluetooth.sh.zip

     extract and run the .sh file

     that SHOULD get bluetooth dongle(yes that is the technical name)

     for messenger, on your homepage(the desktop) click settings, click live update, follow through the wizard should get you updated, reboot, then messenger should work

170. Matt wrote, on February 2nd, 2009:

     

     @ Nicolle

     to download the patches go to “Settings” then click “Live Update” and follow the windows

171. curtis wrote, on February 4th, 2009:

     

     how do i get my in-built webcam to work on my laptop i tried going into audio and video setup but it wont let me in o btw my laptop is an acer aspire 5920 could anyone help me?

172. Cat wrote, on February 5th, 2009:

     

     Sorry if this has already been said.
     Messenger isn’t working on my Acer Aspire One. It has Linux on it. Anyway, I added my hotmail adress to the IM service and it says ”our protocol is not supported by the server”. Can you help?
     Also, my keyboard seems to be all wrong, I can’t put in a pound sign and the @ is in the wrong place, if you get what I mean, how do I change it?
     Kind regards.

173. Cat wrote, on February 6th, 2009:

     

     Okay the last message sounded a bit noobish… I just want messenger to work, I tried all the directions on here and it just didn’t want to know. I downloaded the patch thing, I let it keep going and it just took so long and it hasn’t fixed it for me.

174. Morris Lee wrote, on February 6th, 2009:

     

     @Cat,

     I am out of ideas for the messenger, but for the keyboard, you probably had the wrong keyboard layout selected when you first turned on the laptop, to change the language input, try these http://www.theacerguy.com/2009/01/aspire-one-linux-question/

175. Morris Lee wrote, on February 6th, 2009:

     

     @Cat,

     I am out of ideas on the messenger problem, for the language problem, i think you might have it setup incorrectly initially, please try the following http://www.theacerguy.com/2009/01/aspire-one-linux-question/

176. david wrote, on February 6th, 2009:

     

     okay i have a question, ive had mine acer aspire 1 for a couple months now and it runs perfectly,(its running linux) but a couple days ago i tried to open the messenger, the one thats preinstalled, but it wont even open, this is the first time its done that, i tried turning the computer off and then on but that didnt work, then i tried to do live update in the settings but it said that my computer was already up to date. can you help me?!!! please!!

177. Morris Lee wrote, on February 7th, 2009:

     

     @david,

     your messenger is probably corrupted, you may need to do the factory default and update again.

178. david wrote, on February 7th, 2009:

     

     how do i do that?

179. david wrote, on February 7th, 2009:

     

     @morris lee, i dont know much about computers, i just bought this one to take notes and stuff in class, do i have to send it away or something? how do i do the factory default thing?

180. Morris Lee wrote, on February 7th, 2009:

     

     @david,

     There is a full DIY guide here http://www.theacerguy.com/2008/09/aspire-one-recovery/

     Morris Lee

181. david wrote, on February 8th, 2009:

     

     Morris lee, thank you alot, ill give it a try

182. david wrote, on February 8th, 2009:

     

     Morris lee, i have a question about the recovery, when you do it does it erase the files that are on the aspire 1? like if i have something important that is a writin document that is saved on the HD

183. Morris Lee wrote, on February 8th, 2009:

     

     @david

     it eases everything!! backup if you can!! always backup backup backup!!!!

184. david wrote, on February 8th, 2009:

     

     morris lee, haha im probably anoying you with all my questions, but how do you backup?

185. Morris Lee wrote, on February 8th, 2009:

     

     @david

     if you have a SD card, you can load it on there, or USB flash drive etc. plug it into aspire one, copy the files you need to backup onto the flash drive/sd card, then you are done~

     remove the flash drive/sdcard, the proceed with the recovery

186. david wrote, on February 9th, 2009:

     

     morris lee, thanks for your help, i did the recovery and now my messenger works and i retransferd all my dacuments to my aspire 1 from my flash drive

187. Morris Lee wrote, on February 9th, 2009:

     

     @david,

     I am happy that it is working for you!

     Cheers!
     Morris Lee

188. jade b wrote, on February 11th, 2009:

     

     my e-mail and messenger do not work, if i click on them it just doesnt load.. HELP x

189. Tracy Francis wrote, on February 16th, 2009:

     

     For some reason the msn on my mini won’t open when i click on it.,..plz help me.

190. Morris Lee wrote, on February 16th, 2009:

     

     @jade b, Tracy Francis,

     I think your best option right now is to put it back to factory default, that is how some of the people got it working again.

     but can you guys provide some information as what has been done prior to the problem, such as installed updates? installed certain software?

191. Tracy Francis wrote, on February 16th, 2009:

     

     how do i put it back to factory default?

192. Morris Lee wrote, on February 16th, 2009:

     

     @Tracy Francis,

     http://www.theacerguy.com/2008/09/aspire-one-recovery/

     follow that if you have a linpus edition.

     if you have windows edition, press Alt+F10 on startup(when you see the acer logo)

193. zed=) wrote, on March 4th, 2009:

     

     Morris=) i need your help.
     my msn and live sites such as spaces wont work it says it wont connect…

     what can i do?
     please help..

194. Morris Lee wrote, on March 5th, 2009:

     

     @zed,

     Are you referring to Linpus or Windows edition?

195. Robert wrote, on March 7th, 2009:

     

     Acer Aspire One model ZG5, manufactured 12/08 purchased 2/09, running Windows XP. Internal mic dead, in every application. It has never worked from day one. It is not muted, volumes are up. I have already uninstalled and reinstalled the Realtek drivers from the Acer site. Any ideas?

196. Robert wrote, on March 7th, 2009:

     

     Okay everyone running XP and having microphone problems, I found the solution. This solution works ONLY if your microphone, like mine, cannot be found by your system and is, therefore, ALWAYS deaf, in EVERY application.

     Open your MSCONFIG.EXE control panel found by START>RUN and typing MSCONFIG.EXE then pressing OKAY. Select the STARTUP tab. UNcheck the RTHDCPL item. Restart your computer.

     Now your Realtek driver is disabled but, magically, microphone comes alive and speakers work great. At startup you will get a dialogue box from MSCINFIG, but you will have the option to turn it off on future startups.

197. Momo wrote, on March 10th, 2009:

     

     Hi,
     the msn messenger 1.02.3007 on my AspireOne Linpus Linux v1.0.9.E has gotten a virus and I would like to kno if I am able to uninstall, then re-install my msn messenger.
     Thnx

198. Morris Lee wrote, on March 10th, 2009:

     

     @Momo,

     I have never really heard of a case where linux got viruses, but can you describe your symptoms? but all I can suggest is to do a factory default is the only way to reinstall the messenger

199. Momo wrote, on March 11th, 2009:

     

     Hi, thnx for replying to my msg.
     When I’m logged into msn messenger on the linux, it works fine; whereas the minute I log off/sign out, my msn messenger auto-sends virus sites to all my online contacts every 5mins or so. My msn contacts have been telling me that I’m sending them virus sites T_T..
     I’ve tried changing my hotmail password & secret question tho. How to do a factory default?..

200. Morris Lee wrote, on March 11th, 2009:

     

     @Momo,

     for linux version you can follow the guide here http://www.theacerguy.com/2008/09/aspire-one-recovery/

201. Mohammed wrote, on March 12th, 2009:

     

     the messenger in my acer aspire one dosent work i check but nothing change and i check also the update icon there is nothing for the messenger sooo whats the proplem i bu my aspire one for chating with people and i cant do that please help me

202. charbel bassil wrote, on March 14th, 2009:

     

     I have a aspire one netbook. Here’s the problem everytime the computer go’s in stand by mode I can’t turn it back on. I press the power button/f4 everything. WHEN IT\S IN STAND BY MODE HOW CAN I TURN IT BACK ON. PLZ HELP, this is annoying and I don’t want to disable stand by because it saves my battery life.

203. Morris Lee wrote, on March 15th, 2009:

     

     @charbel bassil,

     have you updated the system? if you did and it is still not working, you have to try the factory default, just follow here

     http://www.theacerguy.com/2008/09/aspire-one-recovery/

     Cheers!

204. rhys wrote, on March 16th, 2009:

     

     when i do a live update my wireless driver turns it self off then i have no internet see my drift

205. Morris Lee wrote, on March 16th, 2009:

     

     @rhys,

     what do you mean by drift?

206. aide wrote, on March 16th, 2009:

     

     Hi, I’ve read a lot about the live update failing and thought I’d post this thread. I was experienceing exactly the same problem with an error message being thrown up before the updating had finished. I seem to have overcome this problem by connecting my acer one to the internet via a wire (ethernet) when using this option instead of relying on wireless. It downloaded without a hitch. Hope this helps.

207. Michael Walsh wrote, on March 16th, 2009:

     

     @aide

     Every little helps – thanks! Glad you’re out of the tar pits…

     @Morris

     “drift” means “see what I’m saying?” / “know what I mean?”

     @rhys

     Tried connecting it via cable?

208. peter wrote, on March 18th, 2009:

     

     i have an acer aspire one that runs linux. On the aa1 page they give you the option of downloading a version of “the mana world”. I have been playing the game and thoughly enjoy it. However the version i downloaded from Acer was 0.1.24 which is not supported any more.
     I want to download the newer version but am a little confused what to down load. Is it Fedora, Ubuntu or debain.
     Morris often talks about Linpus, i am not sure I know what that is!

     any help would be appreciated.

209. Morris Lee wrote, on March 19th, 2009:

     

     @peter,

     Linpus is a stripped down version of Fedora Core(Core 7 I think). I am not too familiar with the games on Aspire One Linpus, so you have to test it out yourself.

210. Sheenikaaaa (L) wrote, on March 27th, 2009:

     

     I need help,it acer none ZG5,
     won’t let me take it back to factory settings what can i do ?

     HELP ASAP.

211. Morris Lee wrote, on March 27th, 2009:

     

     @Sheenikaaaa (L),

     http://www.theacerguy.com/2008/09/aspire-one-recovery/

     give that a shot and let us know

212. Steph wrote, on June 9th, 2009:

     

     cannot connect to internet using wireless connection. have tried acer tech support with no luck…anyone out there to help?

213. eric wrote, on June 20th, 2009:

     

     i can not log on to messenger…it says unknown error number 1003..go to yahoo website.i use acer aspire one..wat’s the problem?

     thanks….

214. Morris Lee wrote, on June 21st, 2009:

     

     @eric,

     Have you ran the live update? installed all the updates?

215. marisol wrote, on June 21st, 2009:

     

     tengo mi acer y el messenger es 1.02.3007 funcionaba de maravilla pero un dia de pronto ya no carga siempre me sale el mensaje: error de inicio de sesion, sin respuesta. Hay momentos en q carga o sea se ve a micontacto pero yo no puedo escribirle ya q la zona del mensaje esta inactiva. que puedo hacer .. heentrado a configurar pero no encuentro la opcion en donde modificar .
     Denme paso a paso lo q tengo q hacer
     la cuenta q tengo es de yahoo ya q el hotmail no carga ni cargo nunnca.
     gracias de antemano

216. Morris Lee wrote, on June 21st, 2009:

     

     @marisol,

     ¿Ha intentado actualizar la presentación en vivo?

217. marisol wrote, on June 21st, 2009:

     

     como es eso indicame por favor paso a paso loq tengo q hacer. Lo que he hecho es una actualizacion y decia parches pero no con el messenger abiertol
     No soy una usuaria muy experta a si q les pido me guie paso apaso .
     Gracias

218. Morris Lee wrote, on June 22nd, 2009:

     

     @marisol,

     usted está hablando de la Aspire One Linpus edición correcta?

     en la pantalla principal, pulse “ajustes” y luego hay una “actualización en directo” Algo similar a la frase

219. Robertnstalled messenger on my one wrote, on June 24th, 2009:

     

     hello im haveing problems with my yahoo messenger with the installed messenger on my one,i did updates many of times and its still giving me login errors…what so i do??? is their a link to the update needed?

220. Morris Lee wrote, on June 24th, 2009:

     

     @Robert,

     I am assuming something went wrong, you may have to use the Recovery for factory default and try updating it again. try updating on hardline.

221. Michael Walsh wrote, on June 24th, 2009:

     

     @Robert,
     Here’s a tip from Simone in Acer. Try removing the Acer Communication suite patch.
     You’ll find it in “live update” -> “history”….
     If it works again this means that there is a problem with Microsoft servers and protocols used on the latest patch.

222. peter wrote, on June 27th, 2009:

     

     The problem is that yahoo is upgrading there servers. and although you could connect before, you cant now. Hopefully acer will include a new patch for pidgin or acer msn soon to upgrade. I have had this laptop for almost a year (an acer asper one, linux version, with 8 gb ssd) and feel some what ripped off with the limitions they have put on the operating system. there are at least 4 softwares that i am running now that are very very old, and although the new software is out there, i cannot upgrade to it. Perhaps they should have put a disclaimer that there software is very old and cannot be updated!!! thats not what linux is suppose to be about, why not sell the same laptop with ubuntu on it?

     the idea that i cant upgrade circumvents the idea of linux, hopefully next time around they will get it right! But perhaps the harm is already done.

223. Peter wrote, on June 27th, 2009:

     

     Too many people trying to be me.. heh heh

224. Matt wrote, on August 11th, 2009:

     

     Dear any1 that can help

     I have a Acer Aspire One Netbook With Linpus Linx Lite

     My Acer Aspire One Messenger works fine other than just when i use my webcam i goes on for about 10seconds then freezes up then cuts out. is it just my netbook or is it a problem for most of them??

     please help me

     thanks

225. norf wrote, on August 17th, 2009:

     

     how come I cant use my messenger.. i was already finished with the live update thing. and its not working evr since I had my acer.

226. norf wrote, on August 17th, 2009:

     

     I’ve been using acer aspire one since january but I really cant even use my messenger, i already had my live update done but still isnt working. it’s saying login error. I tried different email address already. helP!!!!

227. adam m wrote, on August 19th, 2009:

     

     i have my acer about 9 months now got the update had messenger working fine then i got a ne e-mail so deleted my old account now wen i click messenger the loading symbol comes up then nothing happens the messenger wont open AT ALL never mind not been able to sign in .. any thoughts ???????

228. CarvajalJr wrote, on August 29th, 2009:

     

     Hello!
     how r u!
     hey all the texts r very good Jaja
     i going to talk in spanish … im from Mexico
     Bueno antes que nada gracias por la Introduccion que dan sobre el problema de mensajeria Instantanea que hay con la webcam de IM en la Aspire one con Fedora de LInux.
     Ami me ocurrio igual, al actualizar los programas vi algunos cambios en mi venta de msn IM pero no les di importancia hasta cuando Intente hacer una videollamda y SORPRESA! no conectaba Jaja ja, Instale Amsn, Emesene pero ninguno de esos me soportaba la webcam … sin mencionar que tube que buscar los RPMs de las aplicaciones porque en los repositorios que vienen de fabrica con Linpus no se encuentan.
     En mi caso como no es posible desinstalar IM…volvere a INstalar fedora con su CD y no hare actualizaciones con Update sino que las realizare Manualmente las que nesesite solamente para que no me altere otros programas por las librerias.

     Gracias! y Suerte!
     Atte: Jose Juan Carvajal xD
     carvaxd@hotmail.com

229. fang28 wrote, on November 14th, 2009:

     

     is it true that by uninstalling mcafee site advisor the latest version of messenger will work properly. at the moment the auio is cracklng and the other person cannot hear you. but the video works fine. acer aspire one Ao751h Is the model number running windows xp home. 1gb ram, 160 gb hardive. atom processor. cheers

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