A bit of good news.
- posted by Michael Walsh on September 1st, 2009
- (7)
OK, just a quick update on the Reviews section.
I’m really happy to announce that we’ve been given the green light to have AcerGuy readers review new Acer products.
This is fantastic news as a) it leverages the real voices and opinions of the community we’ve built up over the past three years, b) it shows we count and c) means you won’t have endure my ugly face on the sneak peak videos any more!
Over the next few days I’ll start contacting those people who’ve been the most active on the blog so far and we’ll get this new chapter off the ground.
Watch this space….
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TechieDiva wrote, on September 1st, 2009:
but we love hearing your accent.
Michael Walsh wrote, on September 1st, 2009:
Careful what you wish for. You’re on the short list baby :-p
Morris Lee wrote, on September 5th, 2009:
Yeah, Michael, your accent is awesome! mine on the other hand….. uh~~
Peter wrote, on September 8th, 2009:
Morris you don’t have an accent, I would know. Heh heh.
Morris Lee wrote, on September 8th, 2009:
@Peter,
Hahaha, I guess I didn’t make enough videos to show it.
EJ Thomas wrote, on December 24th, 2009:
OMG, their not going to want to read my review! I’ll never buy another Acer product! Their support/tech people and policies are horrible. Bought an Aspire 8730, and found that it had a defective right shift key. Acer makes the customer pay to have it shipped to them for repair, so I paid UPS $50US and sent it to them. They sent it back to me saying that there was nothing wrong with it! I’m not a newbie. I know how a keyboard is supposed to work. Everyone I’ve ever let type on it has said the same thing: “What’s wrong with the shift key?”. The last thing I wanted to do was to pay to ship it right back to them and have absolutely no guarantee that they would actually fix it. So I hung on to it and tried to make do by buying an external keyboard. Now, the “x” key is failing too, so I called them. They said that since I didn’t send it back within 60 days (or 90, or 30 depending on which rep I contacted), I would indeed have to pay to ship it to them again. I pointed out that there was no notification of such a time limitation – or that they would pay to ship at all for that matter, and was told that there is no notification because it’s “a courtesy”. I pointed out that first, they sold me a defective laptop, then their service was defective because they failed to detect the problem, and now they want me to pay to ship it again. Why should I do that? They didn’t fix it the first time. Why should I believe that they would fix it this time? It’s their fault that they didn’t fix it the first time I shipped it, & it should be their responsibility to pay to ship it this time. So I’ve contacted a local television station’s consumer advocate, and am beginning a search to find others who have had to put up with this type of “service”. When I do, it’ll be time to contact a lawyer about a class action lawsuit.
Morris Lee wrote, on December 24th, 2009:
@EJ Thomas,
First of all, I do recon that most of the acer technicians or the customer tech support do not know some of the basic stuff, they may not even be aware of common problems with certain models.
And secondly, I believe when you got your laptop back, you should have received a piece of paper containing what is done including the policy for anything they did not fix should be returned with certain amount of days(I recall it was 90 days for me), as this is what I have experienced with acer when I sent mine back, sure the customer representative couldn’t speak English as proper as I could(which questioned myself why they have been hired on such job that requires adequate English speaking level) and took a long time for them to just “replace the motherboard” just to be sure it is not the motherboard’s problem.
Yes, acer has not been exactly satisfactory in the customer support field, if I were someone inside acer with some “control” with the “quality of service”(real life QOS -HA HA), I’d do something about it, hiring cheap qualification employees is just unacceptable to the customers.
Morris Lee