The Acer Guy

**VERY IMPORTANT**
Yesterday I was browsing through various Acer websites looking at the Service & Support pages and I noticed that on every page no matter what country I looked on there was a message for Acer Aspire Aspire3410(AS3410) or Acer Aspire 3810 (AS3810T or TG or TGZ) owners.
I clicked and discovered that there’s a voluntary [...]

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I’m sure I’m not going to make many friends by doing this but I have no other way of resolving it.

This is an open letter to the Anonymous Inbound Call Center Tech. who wrote to me last night complaining about the way this site conditions the way people use Acer’s call centres and fuels them with “exaggerated expectations ”.

As I have mentioned on numerous occasions this site is a channel for us (Acer) to talk to them (our customers) and vice versa, but also a place for them (our customers) to talk to them (our customers). The best way to start a community that cares about itself is just to get out of the damned way…

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If anyone over in Acer Australia is reading this please click on this link and reach out to Alan.
We’re all in this game together and when he says “If the first people that I had spoken to had set my expectations correctly from the outset, I would not be as angry as I currently am.” [...]

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UPDATE 3: I have closed comments on this thread as the argument has moved on. The solution can be found by reading through the (long) thread below.
UPDATE 2: I have had an explanation of this problem from the tech support guys at Acer and the solution below is only OK for the Aspire 9300 and [...]

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Picked this story up today and thought I’d make some sense of it before someone else decides to blow it out of proportion.
Acer has taken the courageous decision to join other manufacturers in ordering a battery recall after previously saying that its batteries were not at risk.
Although no Acer notebooks have had any battery-related problems, [...]

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Well yesterday marked a few milestones.
First of all, the news that Acer had become the third-largest PC vendor in the world.
Then, The Acer Guy managed 100 site visits for the very first time. I know it’s not much but I’m proud of it.
Finally, the Swicki counter for “Orbicam Driver” hit the 1000-mark which [...]

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More Vista worries here.
I have noticed a HUGE demand for “Acer OrbiCam driver” in my swicki. We’re talking a LOT of people: 759 searches (number 1 spot) compared to 130 for the second-placed “customer support” request.
I have found this link to DriverZone.com for the Acer OrbiCam driver. According to this page, the supported systems are:
Operating [...]

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While TheAcerGuy isn’t exactly ranking well on whatever search engine you use, it does attract some visitors.

And those visitors seem to be using the Swicki that’s been sitting there on the right since November to find out more information on Acer.

I thought I’d post the results so far as they provide a curious insight into [...]

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It is not my intention to transform this blog into a political platform but I just wanted to share yesterday’s experience with you.

There are, as you probably know, some very influential bloggers out there with very large audiences. Sneezers I believe Seth Godin calls them as just a few well chosen words can spread an [...]

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