VOLUNTARY SAFETY RECALL
- posted by Michael Walsh on October 13th, 2009
- comments (2)
**VERY IMPORTANT** Yesterday I was browsing through various Acer websites looking at the Service & Support pages and I noticed that on every page no matter what country I looked on there was a message for Acer Aspire Aspire3410(AS3410) or Acer Aspire 3810 (AS3810T or TG or TGZ) owners. I clicked and discovered that there’s [...]
An open letter to the Anonymous Inbound Call Center Tech.
- posted by Michael Walsh on January 21st, 2009
- comments (10)
I’m sure I’m not going to make many friends by doing this but I have no other way of resolving it.
This is an open letter to the Anonymous Inbound Call Center Tech. who wrote to me last night complaining about the way this site conditions the way people use Acer’s call centres and fuels them with “exaggerated expectations ”.
As I have mentioned on numerous occasions this site is a channel for us (Acer) to talk to them (our customers) and vice versa, but also a place for them (our customers) to talk to them (our customers). The best way to start a community that cares about itself is just to get out of the damned way…
What gives Acer OZ?
- posted by Michael Walsh on December 6th, 2007
- comments (0)
If anyone over in Acer Australia is reading this please click on this link and reach out to Alan. We’re all in this game together and when he says “If the first people that I had spoken to had set my expectations correctly from the outset, I would not be as angry as I currently [...]
Acer Battery Recall – what it is and if/how it affects you
- posted by Michael Walsh on April 26th, 2007
- comments (1)
Picked this story up today and thought I’d make some sense of it before someone else decides to blow it out of proportion. Acer has taken the courageous decision to join other manufacturers in ordering a battery recall after previously saying that its batteries were not at risk. Although no Acer notebooks have had any [...]
Masked opportunities
- posted by Michael Walsh on October 11th, 2006
- comments (0)
It is not my intention to transform this blog into a political platform but I just wanted to share yesterday’s experience with you. There are, as you probably know, some very influential bloggers out there with very large audiences. Sneezers I believe Seth Godin calls them as just a few well chosen words can spread [...]
