The Acer Guy Forum » Problem corner

8920G eRecovery from backup on D: drive?

(4 posts)

  1. Posted by: Mark
    Member

    Hello again. This is an issue that has arisen as a consequence of the optical drive failure in my 8920g (see my previous post). OK, so ACER support advised that I use eRecovery and back up to D: drive prior to effecting a factory reset, which I proceeded to do. As the optical failure remained once reset to factory spec I was advised to send the machine in for assessment. My problem now is; how do I restore my machine back to previous and/or can I transfer the back up to my external hard drive. When I went to eRecovery restore it doesn't show D; as an option. As you can understand I can't send the machine out without the knowledge I can restore my files on it's return. Thanks for any advice.

    Posted 2 years ago #

  2. Posted by: Ferry
    Member

    This will help you:
    http://www.theacerguy.com/2009/04/how-to-move-erecovery-user-backups/

    Posted 2 years ago #

  3. Posted by: Mark
    Member

    Thanks for your help. Had to find the hidden erData folder in D: drive and simply copied it to external, then could restore from there. It seems odd that eRecovery doesn't allow D: as an option to activate the restore from. At least now I can send the machine in to ACER safe in the knowledge that whatever they do to the unit to fix my optical drive I can return it to 'as was'. If anything, this experience has highlighted the importance of adequate back up processes 'cause you never get a warning!

    Posted 2 years ago #

  4. Posted by: Ferry
    Member

    Note that eRecovery only backups your data stored in C drive. You must backup all D drive files manually.

    Posted 2 years ago #

RSS feed for this topic

Reply

You must log in to post.

© 2010 Social Starter | Design by The Blog Studio