The Acer Guy Forum

The Acer Guy Forum » Problem corner

1. 

   Posted by: RadioActive1
   Member

   I recently purchased an Acer Aspire 150-1570, and have been very happy with it ...until today.

   The PC comes with a built-in webcam, Acer's "Crystal Webcam". Haven't had any problems with it.

   I'm running Windows XP Home and recently did a windows update.

   Today, however, when I went to use it, I immediately got a "Blue Screen of Death" from Windows, with the following Stop error:

   0x0000007E
   0xC0000005
   0xEC171B86
   OxEBFCF9FC
   0xEBFCF6F8

   snp2uvc.sys - Address: EC11A90B base at EC111000 Datestamp 47009ae

   This is one of the driver files for the crystal webcam
   dated 5/16/08 v5.8.33.1

   Thinking that this was a driver problem, I uninstalled the device and reinstalled the latest version of the driver which I downloaded from the ACER website. That didn't cure the problem. I then tried to restore the driver back to the original driver version that came with the PC when I bought it - same result. So, now I'm kind of stumped.

   Any suggestions would be appreciated.

   RadioActive1

   "No birds or animals were harmed by this post, however, a number of electrons where severely inconvienced!"

   Posted 2 years ago #
2. 

   Posted by: RadioActive1
   Member

   Problem Solved

   Thanks for the suggestions, but I finally figured this out.

   After uninstalling the driver and then reinstalling, trying to rollback the driver (unsuccessfully), here's how I solved the problem.

   I had suspected that the problem started after I did a Windows update. (not the first time that a Windows update had caused an issue with one of my PCs).

   1. Go to the Device Manager and under "Imaging Devices" right click on Acer Crystal Eye Webcam.
   2. Select Properties
   3. Select the Driver Tab
   4. Click on Update Driver and under "Can Windows connect to Windows Update to search for the software?", select "No, not this time".
   5. Click Next
   6. Select "Install from a list or specific location".
   7. Select "Don't search, I will choose the driver to install".
   8. Select "USB Video Device" or "Microsoft Generic Video Device"
   9. Click Next - the device driver will be installed.
   10. Click Finish

   RadioActive1

   Posted 2 years ago #

RSS feed for this topic

Reply

You must log in to post.