The Acer Guy Forum

The Acer Guy Forum » General Discussion

1. 

   Posted by: dvruger
   Member

   I friend of mine in the UK (not a member here) bought an acer with my recomendation. He applied for the free W7 upgrade but never got his confirmation email, nor has he got his upgrade. I tried to reapply, but it said an upgrade has already been shipped for that serial number. Yet he still doesn't have it.
   We tried contacting Mentor Media about the order, but can't get through there form without the order number, which would have been supplied on the confirmation we didn't get.
   How can we get in contact with someone who can help us out?

   Posted 2 years ago #
2. 

   Posted by: Michael Walsh
   Key Master

   Hi dvruger,

   I'm told that Mentor Media is known to be very slow in responding to customers but they are about to open a "complain here" email address for cases like this.

   And as the whole fulfillment (production/shipping/payment) is done by Mentor Media - and not Acer - your best bet is to hammer on their door until you get a response.

   If anyone gets wind of the mail address or URL could you please post it here for everyone else?

   Posted 2 years ago #

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