The Acer Guy Forum

The Acer Guy Forum » Problem corner

1. 

   Posted by: Kiba
   Member

   Hello.

   I'm trying to help some friends with the Aspire 6930 that they have had for maybe a year.

   Although it had been working well, now it just boots to a black screen with a mouse-pointer arrow. The touch pad DOES work at that point, as do the caps-lock and num-lock keys. I have also tried it with an external monitor, but even though fn-f5 switched correctly, there was no difference in what was on the screen.

   Neither chkdsk nor spinrite showed any problems on the hard drive.

   None of the various recovery options changed anything.

   Have NOT tried resetting it to factory defaults, yet, since I'll need to copy the users' files off the drive, first.

   Although I saw a few more forum messages about the same problem, the ones that were for the 6930 were unanswered, and the ones that had an answer (e.g. update the BIOS) were for other models, and didn't provide BIOS information for the 6930.

   Before I wipe out everything and try the factory defaults, are there any other things I could try?

   From what I could see from searching the web, this is not an isolated problem, but has affected many Acer owners.

   Thanks!

   Posted 1 year ago #
2. 

   Posted by: Kiba
   Member

   Well, not even a single response.

   When my friend bought this, I told him he should have gotten a Toshiba and that Acers were better used as doorstops. I guess I'll have to tell him that I was right again.

   Posted 1 year ago #
3. 

   Posted by: dvruger
   Member

   I'm working on the same problem on my 8930 and have had a few responces to my post. For the sake of anyone reading this, you can track that progress at http://www.theacerguy.com/forum/topic/system-crash-mystery
   Hope we both can figure this out.

   Posted 1 year ago #

RSS feed for this topic

Reply

You must log in to post.