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The Acer Guy Forum » Problem corner

1. 

   Posted by: Shandster
   Member

   Hi there

   Sorry for the long post - haven't found my specific problem anywhere. Basically my problem is that:
   1. The Acer eRecovery program keeps starting (preventing access to safe mode)
   2. I'm getting a stop error when I try and boot from a CD

   After my Acer Aspire One D150 (XP Home,Service Pack 2) became infected I decided for a fresh start (my CPU was stuck on 100% and I no amount of tinkering/virus-checking could change this).

   I used eRecovery Management and selected the 'Restore system to factory default' option. The netbook restarted and returned to the very same options page. This keeps happening everytime I restart the computer or select one of the options: 1. Restore system to factory default; 2. Restore system from user's backup; or 3. Exit.

   In other words, eRecovery automatically restarts no matter what. I've even tried to go into safe mode and still the eRecovery option page appears (in safe mode). It's caught in a loop.

   I've since tried to boot from my recovery disk (and) from a Windows XP installation disk (using an optical drive). Both times I've been met with a 0x0000007B (0xF78D2524, 0xc0000034, 0x000000. 0x000000) error. (full error message at the bottom of my note)

   I think this might have something to do with the boot or hard drive drivers becoming infected, corrupt or disabled - but I can't figure out how to remedy this. (i.e I can't get into safe mode and can't do a clean re-install).

   Can i disable or bypass eRecovery and go into safe mode without access to the command prompt? Any ideas? Here's hoping - I've only had my netbook for two weeks.

   Here's the error message in full:
   A problem has been detected and windows has been shut down to prevent damage to your computer. Check for viruses on your computer. Remove any newly installed hard drives or hard drive controllers. Check your hard drive to make sure it is properly configured and terminated. Run CHKDSK /F to check for hard drive corruption, and then restart your computer.

   STOP: 0x0000007B (0xF78D2524, 0xc0000034, 0x000000. 0x000000)

   Posted 1 year ago #
2. 

   Posted by: AcerInsider
   Member

   Here is more info on that STOP error:

   http://support.microsoft.com/kb/324103

   Posted 1 year ago #
3. 

   Posted by: bryniehboy
   Member

   yup... thats the same prob with my acer aspire one :( ive only had it since christmas :(

   Posted 1 year ago #

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