The Acer Guy Forum

The Acer Guy Forum » Problem corner

1. 

   Posted by: Leroy Bad
   Member

   Under Windows Vista SP2, Windows Media Maker can not detect the Webcam.
   Under Windows XP SP3, Windows Media Maker finds the webcam with no problems.

   How do I make it work in Vista?

   When I record audio from the built-in microphone, there is loud static/crackling background noise in the recording. Its like listening to an old vinyl record.

   I have the lastest drivers for the both the Webcam and the Mic. I've also disabled all unnessary sound settings for the Mic just in case there was some sort of interference.

   Posted 2 years ago #
2. 

   Posted by: Leroy Bad
   Member

   Ok regarding the Microphone. Today I discovered that if I turn off the screen by pressing Fn+F6, the background noise goes away.
   So is there any setting to stop the loud humming and crackle with the screen still on?

   Posted 2 years ago #
3. 

   Posted by: noober
   Member

   Does the same effect for the microphone happen in both XP and Vista?

   Also, I used a slipstreamed SP3 Home Edition CD of XP and the webcam was picked right up. Try upgrading to SP3 and locating any drivers for this model.

   Posted 2 years ago #
4. 

   Posted by: Leroy Bad
   Member

   Yes the same phenomena happens in XP and Vista with the Microphone.

   And as I mentioned above the webcam works fine in Windows XP.

   Posted 2 years ago #
5. 

   Posted by: noober
   Member

   Sounds like you might have a defective microphone or loose connection to the back of it. It's not a software issue if you get the same effect from both sides of the computer.

   This could also be interference caused by the electric fields created around the wires, similar cause of BOOM cracks in car stereo systems, to which the only fix is what's called a Ground Loop Isolator. Computer probably have something similar to get rid of static between input wires.

   Your shielding off these wires may have come off, or you have a loose connection on your mic, so it sounds, or you just have a bad mic.

   You've now gone through Car Stereos 101. :-)

   Posted 2 years ago #
6. 

   Posted by: Leroy Bad
   Member

   So. I guess I need to call Acer about then?
   I've already emailed them about it this morning, I'm willing to bet they'll either say "This is a normal feature" or "Try a system restore"

   Posted 2 years ago #
7. 

   Posted by: Leroy Bad
   Member

   Oh it was worse than I thought. They said

   "...Make sure you keep and maintain enough distance between microphone and your monitor both being magnetic devices could create a conflict between each other and result in the error."

   This means they don't even know what they are troubleshooting!

   Posted 2 years ago #
8. 

   Posted by: TechieDiva
   Moderator

   sounds like feedback from the inverter.

   Posted 2 years ago #
9. 

   Posted by: Leroy Bad
   Member

   Whats an inverter? And is there anyway to fix it?

   Posted 2 years ago #
10. 

    Posted by: Leroy Bad
    Member

    now they want me to do a system recovery hehehe

    Posted 2 years ago #
11. 

    Posted by: TechieDiva
    Moderator

    inverter converts DC to AC to power the CCFL in the lcd.

    can sometimes whine and cause other sorts of interference.

    place your ear at the bottom center of the screen where the logo is. you might here a slight high pitched whine.

    if you do, most likely will need it replaced.

    Posted 2 years ago #
12. 

    Posted by: Leroy Bad
    Member

    Thanks techiediva.

    I've been communicating with Acer's support at the sametime and I really feel like they are fighting me. They've sent me 7 emails of the most basic troubleshooting and sometimes nonsense. And have'nt once aknowlegde what I said about the monitor.
    In this last one they've actually gone and refered me to Gateway's support site! WTF ya know, I thought I was talking to Acer!
    Sigh....I'm about ready to give up. I know what the problem might be, you have guessed it, as well as the others users I found on Google with the same problem. Why does it seem Acer's support is the most computer illiterate of us all?

    Posted 2 years ago #
13. 

    Posted by: makibaow
    Member

    hi..i have same problem like you..
    i don't know how..
    please let me know how i can fix this things..its annoy me, because i can't contact my friend via skype with a clear sound..

    and also how can i contact acer??
    thank you very much

    Posted 2 years ago #
14. 

    Posted by: Peter
    Moderator

    Acer's most effective support is when you request to speak to a supervisor or to be elevated. You may have to hold for a bit longer but you'll get someone much more competent on the phone. Also, Acer owns Gateway so the person probably just got mixed up.

    Posted 2 years ago #
15. 

    Posted by: canary_jules
    Member

    I have this same problem... and it's a real problem. I just bought my 6930G as a refurb through Amazon for use in our synagogue. However, everytime I connect it to our mixer desk I get horrible static type noise. When I try to record anyone speaking either through an external mic or using the internal one I get the same thing. If I switch off the screen, however, the noise disappears. I have put my ear to the screen next to the Acer logo and yes I do have a high pitched hum coming from there. I have updated the audio driver and thought that it had done the trick - the noise disappeared - but the next time I booted the maching up it just came back again. Please help. I contacted Acer but they wanted me to do a system restor (F10 from boot) but I've spent hours putting all the programmes and I need on it and don't want to face having to do it all again.

    Posted 1 year ago #
16. 

    Posted by: canary_jules
    Member

    Update: the humming noise is only there when i use the battery. Plugging in my Aspire to the mains removes it. However, the mic still has some static in its recordings and my voice is all crackly.

    Posted 1 year ago #
17. 

    Posted by: canary_jules
    Member

    Update: I downloaded the latest Realtek drivers from their website and this seems to have solved the problem. The mic is working fine and there's no static noise - although I haven't yet hooked the laptop up to our mixer desk yet, so can't confirm 100% working yet.

    Posted 1 year ago #

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