The Acer Guy Forum

The Acer Guy Forum » Problem corner

1. 

   Posted by: Suyinhatesme
   Member

   I have an Acer Aspire One AOA150 with a built in Suyin Crystal Eye Webcam. It worked fine when I got the notebook however it randomly deleted it self one day and decided to not work again.

   I've tried re-installing the webcam drivers off acer.com But it keeps saying "Please Plug-In Camera"

   Now I know the camera is plugged in it is marked in Device manager as Unknown Device under USB devices.

   Things i have done to try to correct the problem...
   >download drivers and try to reinstall
   >uninstall device from device manager and reboot
   >Re-Format back to factory settings
   >Update Chipset Drivers (from acer.com and Intel)
   >opened the computer un-plugged camera and rebooted then plugged back in camera.

   Still to no success, It will only come up as Unknown device and will not let me update the drivers. The only thing i can think of is that the webcam itself is faulty. So far acer tech support has been no help at all.

   Please help

   Posted 2 years ago #
2. 

   Posted by: Suyinhatesme
   Member

   On a side note please fire your employee who has been "helping" me with my problem his salution for this problem was and i quote

   "1. Select fun?? to automaticly select new hardware"

   No BS this was the response i got. Someone please tell me how this helps me? Acer tech support is useless. I have given up on this company I will just buy another computer. Perhaps one that has actual support. Believe me i will make sure to tell everyone to NOT buy from acer.

   Posted 2 years ago #
3. 

   Posted by: Mr_M
   Member

   This is no ACER your talking to/with, its a un-official acer forum so personaly I dont give a BEEEEEEP if your gonna buy another PC and tell all your friends about your personal bad experience.

   It always sucks to have problems and if helpdesk people dont take you as serious as you would like but we try to help people here, we're not here to hear people bitch about something.

   My advise, if still IN warranty send it back, they will fix it!!

   Good luck, let us know.

   Kisses ;)

   Posted 2 years ago #
4. 

   Posted by: TechieDiva
   Moderator

   on the aspire one, the lcd cable can come slightly loose which can cause the orbicam to not be detected. if you pull the keyboard you can see the lcd connector in the upper left corner and usually you can just press it back into the connector with no problems.

   of course, do this while the unit is off.

   if that fails, it could be just a bad camera and it would require service.

   Posted 2 years ago #
5. 

   Posted by: erskinetech
   Member

   yeah that was helpfull you know this is like the top result in google for this problem there is nooo fix i send my in for repair :) and when it came back the web cam didnt work i get the unknown device in the device manager driving me nuts but will i call india to be told to use the CD drive not just the disk to put the CD into MY CD drive on my acer ascr one aoa150 THERE IS NO DISK DRIVE nutters but end of the day i payed very little money for the product and well its more of a toy than a pc cause yes it will run wonds but the drivers and the system parts (cheeeep parts ) are so unreliable you would have to be nuts to treat it as anything but a toy

   Posted 2 years ago #
6. 

   Posted by: ParadoxElite
   Member

   I have the same problem with my webcam spent days going through forums thinking that i have done something wrong now i know its a fault with the laptop got it working once when i turned the laptop off and turned it on the next day no camera just unknown device tried about 10 different drivers but nothing is there a fix for this

   Posted 1 year ago #
7. 

   Posted by: tobwco
   Member

   I have 2 Acer Aspire One AOA150's & they both have non-functioning web cams. I have tried every "fix" I could find off the internet w/o success I seriously doubt each one has a defective web cam.

   I have found hundreds if not thousand of posts relating to "Acer Crystal Eye" web cam problems while trying to correct the non functioning problems.

   Perhaps a "class action suit" is in order before Acer wakes up to these massive problems. Hello, wake up Acer, go and Google your cam problems and see how many hits & links you'll get. I wonder how many have problems there are from people who don't post on the internet and just don't seek out a solution??

   Posted 1 year ago #
8. 

   Posted by: cyberion1985
   Member

   Hello tobwco,

   If I google "Flat tyre", I'm sure I'll get millions of hits - even on youtube. Acer sold millions of Acer Ones worldwide and if a a handful of people have problems with a webcam, then wow - that's what usually happens to technology. It never is 100 % and will never be.

   By any means, your post nor mine is any help to this. IMHO bring it to Acer and let them fix it for you. And by my honest thoughts, I think most people just install the wrong device driver for their webcam & have viruses, OS corruption and software interference. In my entire career, I had to replace a webcame ONCE - not because it had failed, because the client broke off the cable :P

   Posted 1 year ago #
9. 

   Posted by: tobwco
   Member

   I would say there is more than a handful of people with one problem or another related to their webcams either hardware or software related.
   For them to fix an older PC (shipping, repairs & return shipping) your probably better off buying a refurbished unit or a new unit.
   I realize each manufacturer has their web cam problems, but Acer seems to have an overwhelming high number of them.
   So back on topic. I tried every online fix on both Acer's I own w/o success, anyone have any new ideas?

   Posted 1 year ago #
10. 

    Posted by: Bonobo
    Member

    There really is little doubt that this webcam problem is very common despite the ubiquity of flat tyres.. Most of what I've read indicates that whatever the problem is, it's the SAME problem; not a number of different random failures. And that's what makes it all the more frustrating. I'd like to know if there is ANYONE out who has managed to keep the webcam on their Aspire One functioning after a month or two of use.

    By the time someone realises that it was just something like, say, Logitech cordless mouse drivers stuffing up registry settings or suchlike, all the little AOA150s will be be in the recycle bin...

    Posted 1 year ago #

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