The Acer Guy Forum » Problem corner

pqservice deleted

(6 posts)

  1. Posted by: vma22
    Member

    I own an Acer Aspire 5670. Recently, my computer caught a virus that, among other things, made the pqservice partition visible. Thinking that it had something to do with the virus, I deleted everything inside. Upon discovering that the folders, in fact, contained my system restore information, I restored all of the files from the recycle bin, but I am still missing some of the files. In particular, my alt + F10 function works, but when I run a system restore, the computer reports that it cannot locate X:\D2D\Images\*.WSI. Also, it does not allow the option to burn a DVD to return to factory settings, and it claims that the applications CD will fill 0 CDs. Since it is unlikely that that portion of the disk has been written over, I was hoping to use a program such as FreeUndelete to recover the missing files. Unfortunately, FreeUndelete can only scan and restore files to visible drives, and when I removed the virus, pqservice disappeared again. I have tried using ParTEDIT32 and diskpart to change the drive type from 12 to 07, 0B, and 0C, with D2D disabled, to no avail. When I restart the computer, the type is still 12. I tried to order recovery CDs from Acer, but they said that they don't make CDs for my computer anymore. Is there any way that I can get these files back?

    Posted 7 months ago #

  2. Posted by: noober
    Member

    I know this is going to be the obvious long shot but see if you can find someone with the same or similar laptop and have them clone the drive for you or borrow it from them and clone it yourself. Beyond that, doing file recovery only recovers the files themselves minus the names, provided they haven't been overwritten already.

    Posted 7 months ago #

  3. Posted by: Slipster101
    Member

    Use Acronis disc director. The free trial will allow you to recover the pqservice partition (provided no partition has overwritten it). Once recovered make sure you change type to 12h compaq setup. (Right click the partition and it will offer you to "change type").

    I did it earlier today and worked fine.

    http://www.freedownloadscenter.com/Utilities/Disk_Analysis_Utilities/Acronis_Disk_Director_Suite_Download.html

    Posted 7 months ago #

  4. Posted by: vma22
    Member

    Thanks for reading and the advice, but I guess the thread title is unclear. I did not delete the PQSERVICE partition itself, just all the files contained within it.

    Posted 7 months ago #

  5. Posted by: noober
    Member

    Since the file structure does matches NTFS, just named differently, you could try other file/directory recovery programs. I don't know of any off hand that recover directory structure (I don't know if it's entirely possible.)

    If nothing else, then like I said - clone a drive from a drive that has the system active.

    Try TestDisk. It doesn't recover file name or directory structure, but it might assist you in some way or another.

    Posted 7 months ago #

  6. Posted by: Peter
    Moderator

    You could go back to the place where you got the unit, explain the issue and see if they can make recovery disks from another unit of the same model number for you. Otherwise you can call Acer and order recovery DVD's for your unit that will contain all the information that was on that partition.

    Posted 6 months ago #

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